THE JEWISH BOARD
For nearly 150 years, The Jewish Board has been delivering innovative, best‑in‑class mental and behavioral health services. We serve everyone from infants and their families, to children, teens, and adults, making a difference in the lives of over 45,000 New Yorkers each year.
LOCATION: 620 E 13th St, New York, NY 10009, US
Purpose:
The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live independently in the community. Using a non‑judgmental, harm‑reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that emphasize stable housing, cultural competence, anti‑racism, and respect for each individual’s dignity and journey.
Position Overview The Residence Manager reports directly to the Program Director within the Adult & Family Residential Services Division. The role provides program support and oversight of residential apartment maintenance and resident safety, schedules routine and emergency maintenance, and liaises between program staff and the maintenance department to ensure timely repairs. The incumbent must carry a cell phone 24x7x365.
Key Essential Functions
Responsible for maintenance of residential apartments and resident safety.
Document work completed in resident apartments in appropriate systems (MyAvatar, etc.).
Prepare reports and track maintenance and repairs.
Work directly with clients and program staff during crises or special needs situations.
Ensure systems are in place for client and employee safety.
Maintain physical plant/facility to meet safety and aesthetic standards.
Facilitate or participate in team meetings as necessary.
Adhere to program budget(s).
Complete special or ad‑hoc projects and tasks as assigned.
Participate in inspection and apartment walkthrough processes.
Prepare apartments for tenancy when vacant.
Build and maintain relationships with Facilities and Real Estate Departments.
Participate in consumer/tenant meetings and resolve entitlement issues.
Additional Functions (May Include)
Run reports in Tableau and the Agency’s reporting system.
Document work in MyAvatar, the Agency’s EHR system.
Use the Agency’s ticketing system, SysAid.
Conduct apartment administrative walkthroughs.
Submit internal JBFCS reports related to apartment needs.
Participate in all assigned meetings.
Work collaboratively as part of a service delivery team.
Travel to apartments within the five boroughs on a weekly basis.
Other duties as assigned.
Educational / Training Required
Preferred: Bachelor’s Degree in Human Services.
Alternate: High School Diploma with 3 years’ experience.
Experience Required / Language Preference
Minimum of three (3) years’ experience.
Prior experience working with adults diagnosed with mental illness, homelessness, and substance abuse history.
Ability to work independently on projects and collaborate as part of a team.
Organized, meticulous, and detail‑oriented.
Computer Skills Required
Strong computer skills, particularly in Microsoft Word and Excel.
Technologically competent in handling administrative practices.
Visual and Manual Dexterity
Engage in physical activities within the residence.
Read paper and electronic documents.
Perform data entry into various computer programs as needed.
Work Environment / Physical Effort
Generally does not involve physical risk or hazardous conditions.
Incumbent routinely sits (70% of time) and stands (30% of time).
We are an equal‑opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
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LOCATION: 620 E 13th St, New York, NY 10009, US
Purpose:
The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live independently in the community. Using a non‑judgmental, harm‑reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that emphasize stable housing, cultural competence, anti‑racism, and respect for each individual’s dignity and journey.
Position Overview The Residence Manager reports directly to the Program Director within the Adult & Family Residential Services Division. The role provides program support and oversight of residential apartment maintenance and resident safety, schedules routine and emergency maintenance, and liaises between program staff and the maintenance department to ensure timely repairs. The incumbent must carry a cell phone 24x7x365.
Key Essential Functions
Responsible for maintenance of residential apartments and resident safety.
Document work completed in resident apartments in appropriate systems (MyAvatar, etc.).
Prepare reports and track maintenance and repairs.
Work directly with clients and program staff during crises or special needs situations.
Ensure systems are in place for client and employee safety.
Maintain physical plant/facility to meet safety and aesthetic standards.
Facilitate or participate in team meetings as necessary.
Adhere to program budget(s).
Complete special or ad‑hoc projects and tasks as assigned.
Participate in inspection and apartment walkthrough processes.
Prepare apartments for tenancy when vacant.
Build and maintain relationships with Facilities and Real Estate Departments.
Participate in consumer/tenant meetings and resolve entitlement issues.
Additional Functions (May Include)
Run reports in Tableau and the Agency’s reporting system.
Document work in MyAvatar, the Agency’s EHR system.
Use the Agency’s ticketing system, SysAid.
Conduct apartment administrative walkthroughs.
Submit internal JBFCS reports related to apartment needs.
Participate in all assigned meetings.
Work collaboratively as part of a service delivery team.
Travel to apartments within the five boroughs on a weekly basis.
Other duties as assigned.
Educational / Training Required
Preferred: Bachelor’s Degree in Human Services.
Alternate: High School Diploma with 3 years’ experience.
Experience Required / Language Preference
Minimum of three (3) years’ experience.
Prior experience working with adults diagnosed with mental illness, homelessness, and substance abuse history.
Ability to work independently on projects and collaborate as part of a team.
Organized, meticulous, and detail‑oriented.
Computer Skills Required
Strong computer skills, particularly in Microsoft Word and Excel.
Technologically competent in handling administrative practices.
Visual and Manual Dexterity
Engage in physical activities within the residence.
Read paper and electronic documents.
Perform data entry into various computer programs as needed.
Work Environment / Physical Effort
Generally does not involve physical risk or hazardous conditions.
Incumbent routinely sits (70% of time) and stands (30% of time).
We are an equal‑opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
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