Fontainebleau Las Vegas
Position Overview
The Casino Host is responsible for providing exceptional guest service to valued casino players. This position focuses on building and maintaining relationships with guests to encourage repeat visits and increase customer loyalty. The Casino Host will ensure that guests feel welcomed and appreciated by anticipating their needs and delivering a superior casino experience. Essential Duties And Responsibilities
Greet and welcome guests on the casino floor, providing assistance with accommodations, dining, and entertainment. Monitor guest activity, preferences, and play levels to identify potential VIP players. Assist in resolving guest issues or complaints in a timely and professional manner. Issue complimentary items (comps) based on established guidelines and guest play levels. Participate in events and promotions to engage and retain casino patrons. Record and update player interactions in the casino's management system. Maintain a visible presence on the casino floor to assist with guest inquiries and needs. Communicate with other departments to ensure seamless guest experiences. Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary. Qualification Requirements
Must be at least 21 years of age. High school diploma or equivalent. One (1) year of experience in player development, casino marketing, guest service or a similar role within the casino or hospitality industry. Bilingual in Chinese (Mandarin and/or Cantonese), Vietnamese, or other languages required; ability to communicate effectively with diverse groups in both written and spoken formats. Knowledge of casino marketing strategies and player segmentation. Excellent communication and interpersonal skills. Cross-cultural experience preferred. Ability to work in a fast‑paced environment and handle guest complaints professionally. Strong organizational skills and attention to detail. Proven ability to build and maintain relationships with high‑value players. Basic understanding of casino operations and player tracking systems preferred. Analytical mindset with the ability to use data to drive decision‑making. Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic. Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures. Excellent relationship‑building and customer service skills. Ability to clearly present information through the spoken or written word; listen effectively. Ability to demonstrate a high level of service delivery and prioritize customer or client needs. Ability to be tactful and polite, maintain confidences, and foster an ethical work environment. Professional image of excitement, enthusiasm, and outgoing personality. Ability to create an atmosphere that makes guests want to return. Strong financial management skills, including experience with budgeting, forecasting, and financial analysis. Computer literate and proficient with MS Office, Word, Excel, and Outlook; ability to learn additional software as needed. Willingness and ability to work a flexible schedule to include holidays, nights, and weekends. Ability to work in a fast‑paced, busy, and somewhat stressful environment. Supervisory Responsibilities
This position does not have supervisory responsibilities. Diversity Commitment
Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve and intend to integrate diverse voices into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our company. Certificates, Licenses, Registrations
Member must be able to qualify for licenses and permits required by federal, state, and local regulations. Language Skills
Ability to read and interpret documents in English and to communicate verbally in English. Written communication skills in English may also be required. Reasoning Ability
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form and to handle problems involving several concrete variables in standardized situations. Physical Demands
The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Member is regularly required to stand, use hands and fingers to handle objects, reach with hands and arms, talk or hear, and may be required to lift and/or move up to 50 pounds, push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas. Work Environment
The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. Pay Transparency
Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members. Salary will be commensurate with experience, skill set, and internal equity and market data alignment. The compensation process is designed to be fair and simple so that all Members and managers understand the Company’s goals and future career development opportunities. Salary
$55,000 per hour - $75,000 per hour Seniority level
Entry level Employment type
Full‑time Job function
Management and Manufacturing Industries
Hospitality
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The Casino Host is responsible for providing exceptional guest service to valued casino players. This position focuses on building and maintaining relationships with guests to encourage repeat visits and increase customer loyalty. The Casino Host will ensure that guests feel welcomed and appreciated by anticipating their needs and delivering a superior casino experience. Essential Duties And Responsibilities
Greet and welcome guests on the casino floor, providing assistance with accommodations, dining, and entertainment. Monitor guest activity, preferences, and play levels to identify potential VIP players. Assist in resolving guest issues or complaints in a timely and professional manner. Issue complimentary items (comps) based on established guidelines and guest play levels. Participate in events and promotions to engage and retain casino patrons. Record and update player interactions in the casino's management system. Maintain a visible presence on the casino floor to assist with guest inquiries and needs. Communicate with other departments to ensure seamless guest experiences. Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary. Qualification Requirements
Must be at least 21 years of age. High school diploma or equivalent. One (1) year of experience in player development, casino marketing, guest service or a similar role within the casino or hospitality industry. Bilingual in Chinese (Mandarin and/or Cantonese), Vietnamese, or other languages required; ability to communicate effectively with diverse groups in both written and spoken formats. Knowledge of casino marketing strategies and player segmentation. Excellent communication and interpersonal skills. Cross-cultural experience preferred. Ability to work in a fast‑paced environment and handle guest complaints professionally. Strong organizational skills and attention to detail. Proven ability to build and maintain relationships with high‑value players. Basic understanding of casino operations and player tracking systems preferred. Analytical mindset with the ability to use data to drive decision‑making. Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic. Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures. Excellent relationship‑building and customer service skills. Ability to clearly present information through the spoken or written word; listen effectively. Ability to demonstrate a high level of service delivery and prioritize customer or client needs. Ability to be tactful and polite, maintain confidences, and foster an ethical work environment. Professional image of excitement, enthusiasm, and outgoing personality. Ability to create an atmosphere that makes guests want to return. Strong financial management skills, including experience with budgeting, forecasting, and financial analysis. Computer literate and proficient with MS Office, Word, Excel, and Outlook; ability to learn additional software as needed. Willingness and ability to work a flexible schedule to include holidays, nights, and weekends. Ability to work in a fast‑paced, busy, and somewhat stressful environment. Supervisory Responsibilities
This position does not have supervisory responsibilities. Diversity Commitment
Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve and intend to integrate diverse voices into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our company. Certificates, Licenses, Registrations
Member must be able to qualify for licenses and permits required by federal, state, and local regulations. Language Skills
Ability to read and interpret documents in English and to communicate verbally in English. Written communication skills in English may also be required. Reasoning Ability
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form and to handle problems involving several concrete variables in standardized situations. Physical Demands
The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Member is regularly required to stand, use hands and fingers to handle objects, reach with hands and arms, talk or hear, and may be required to lift and/or move up to 50 pounds, push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas. Work Environment
The noise level in the work environment is usually moderate. Member could be exposed to an environment containing unrestricted secondhand tobacco smoke. Pay Transparency
Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members. Salary will be commensurate with experience, skill set, and internal equity and market data alignment. The compensation process is designed to be fair and simple so that all Members and managers understand the Company’s goals and future career development opportunities. Salary
$55,000 per hour - $75,000 per hour Seniority level
Entry level Employment type
Full‑time Job function
Management and Manufacturing Industries
Hospitality
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