Lee Health
Float Customer Service Representative - Golisano Pediatric Specialties and Urgen
Lee Health, Fort Myers, Florida, United States, 33916
Float Customer Service Representative - Golisano Pediatric Specialties and Urgent Care - Naples
Location: 3361 Pine Ridge Rd., Suite 201, Naples, FL 34109
Department:
GCHSWF Pediatric Specialists - Collier Clinic Work Type:
Full Time Shift:
8:00 AM to 5:00 PM Pay Rate:
$21.01 - $24.69 per hour
Summary: Now Hiring: Float Customer Service Representative. The position floats between our Pediatric Specialties and Urgent Care (same building) and provides top‑notch support at check‑in, over the phone, and throughout the patient experience.
What You’ll Do:
Greet and check in pediatric patients
Verify insurance and assist with scheduling
Answer phones and help families navigate care
Provide a calm, caring presence during stressful moments
What We’re Looking For:
Strong customer service skills and a compassionate personality
Comfortable in a fast‑paced medical setting
Bilingual in English & Spanish is a big plus
Experience in healthcare preferred, but not required
Why You’ll Love It Here: • Set weekday hours, no late nights or weekends • Supportive pediatric care team • Make a real impact in a child’s healthcare journey
The Float Customer Service Representative position is responsible for providing an excellent customer experience. Responsibilities include utilizing a practice management system to facilitate scheduling, registration, accurate billing, collections, and the maintenance of medical records. This position can be assigned Saturday and Sunday shifts and reports to the Manager/Supervisor. The role requires floating to all LPG and Hospital Outpatient Department locations across four counties.
Requirements
Education:
High School Diploma or GED required; Associate’s Degree preferred
Experience:
External candidates: 2 years of customer service experience required, 3 years of similar medical office front desk experience preferred, Epic EMR experience preferred. Internal candidates: 1 year of equivalent scheduling or registration experience, CSR role preferred
License:
Not required
Certifications:
Not required
Other:
Excellent customer service and computer skills required; ability to solve problems and demonstrate critical thinking skills; works weekends and holidays
#J-18808-Ljbffr
Department:
GCHSWF Pediatric Specialists - Collier Clinic Work Type:
Full Time Shift:
8:00 AM to 5:00 PM Pay Rate:
$21.01 - $24.69 per hour
Summary: Now Hiring: Float Customer Service Representative. The position floats between our Pediatric Specialties and Urgent Care (same building) and provides top‑notch support at check‑in, over the phone, and throughout the patient experience.
What You’ll Do:
Greet and check in pediatric patients
Verify insurance and assist with scheduling
Answer phones and help families navigate care
Provide a calm, caring presence during stressful moments
What We’re Looking For:
Strong customer service skills and a compassionate personality
Comfortable in a fast‑paced medical setting
Bilingual in English & Spanish is a big plus
Experience in healthcare preferred, but not required
Why You’ll Love It Here: • Set weekday hours, no late nights or weekends • Supportive pediatric care team • Make a real impact in a child’s healthcare journey
The Float Customer Service Representative position is responsible for providing an excellent customer experience. Responsibilities include utilizing a practice management system to facilitate scheduling, registration, accurate billing, collections, and the maintenance of medical records. This position can be assigned Saturday and Sunday shifts and reports to the Manager/Supervisor. The role requires floating to all LPG and Hospital Outpatient Department locations across four counties.
Requirements
Education:
High School Diploma or GED required; Associate’s Degree preferred
Experience:
External candidates: 2 years of customer service experience required, 3 years of similar medical office front desk experience preferred, Epic EMR experience preferred. Internal candidates: 1 year of equivalent scheduling or registration experience, CSR role preferred
License:
Not required
Certifications:
Not required
Other:
Excellent customer service and computer skills required; ability to solve problems and demonstrate critical thinking skills; works weekends and holidays
#J-18808-Ljbffr