Oviedo Recreation & Parks
HELP DESK TECHNICIAN, I.T. DEPT. [FLSA: non-exempt; SHIFT: 40 hrs/week]
Oviedo Recreation & Parks, Florida, New York, United States
HELP DESK TECHNICIAN, I.T. DEPT.
FLSA: non-exempt; SHIFT: 40 hrs/week 4 weeks ago Be among the first 25 applicants Job Overview
The Help Desk Technician performs routine technical tasks involving various types of computer systems (both hardware and software), local area networks (LAN), maintenance of systems, user application systems, and documentation. The primary responsibility is to assist City employees with their day‑to‑day computing needs and staffing the City Information Technology (I.T.) Help Desk. All work is performed under the general direction of the Network Specialist & IT Technician; however, the incumbent will exercise final responsibility in routine matters. Essential Functions
Provide technical support to City employees via phone, email, and self‑service Help Desk tickets. Perform setup, installation and maintenance of various computer hardware and software systems to include microcomputers, thin clients, VoIP telephones, mobile devices, servers, LAN and WAN networking systems. Provide technical support and training of users for various computer hardware and software as required. Assist Information Technology Technician with inventory of computer hardware and software. Assess and troubleshoot computer support problems and apply understanding of computer software and hardware products and services to resolve end‑user problems. Perform basic administration of RingCentral VoIP telephone system. Write documentation for procedures, applications, programs, and training. Receive, document, prioritize, and schedule installation and maintenance of PC‑based systems and thin clients; notify those requesting work of the expected resolution time. Assist in research and planning, enhancements, and upgrades for both hardware and software to the City data network. Assist the IT Department staff or others with the completion and tracking of projects. Follow safe working practices and understand safety practices and procedures. Operate various computer systems and peripheral equipment according to established procedures. Perform routine cleaning and maintenance of computer equipment and work areas. Perform related work as required. Participate in the City’s disaster preparation and/or disaster recovery efforts as designated in the City Comprehensive Emergency Management Plan. Minimum Qualifications
AA/AS degree in Computer Science or closely related field from a two‑year college or technical school and one year of computer‑related support experience; or a High School Diploma or G.E.D. with some vocational training in computers and three (3) years’ experience in computer operations. Experience should be in the setup and running of microcomputers in a networked environment, with the majority of experience being Microsoft products. MCSA or greater, A+ and/or Network+ is preferred, but not required. A combination of education and experience may be considered. Special Requirements
Valid Florida driver license. Ability to work flexible schedules at varied locations as requested and/or in emergencies. Knowledge, Skills, And Abilities
Knowledge of microcomputers, server hardware, virtualization (VMware), and Microsoft operating systems. Familiarity with enterprise software deployment methods via group policy and WDS technologies. Ability to meet job demands under stressful situations (e.g., program conversion deadlines, program/data recoveries from hardware failures). Ability to train users in general application software. Ability to read and interpret professional journals, technical procedures and documents such as safety rules, operating and maintenance instructions and procedures manuals. Ability to define problems, collect data, establish facts and reach valid conclusions. Ability to work productively as part of a team. Ability to write routine reports and correspondence and communicate effectively both orally and in writing with individuals and groups. Must be able to work independently and cooperatively with all City staff and outside vendors. General Application Information
As part of our commitment to a drug‑free and tobacco/nicotine‑free workplace, applicants are required to successfully pass a drug and/or tobacco/nicotine test as required by Florida law. Refusal to take a test, or failure to pass the test according to minimum standards, is cause for disqualification. The complete job description and application materials are available at Oviedo City Hall, Human Resources Department, 400 Alexandria Blvd., Oviedo, FL 32765 or at http://www.cityofoviedo.net. EOE-M/F/D/V-Drug-Free Workplace/ Tobacco-Free Work Environment The City of Oviedo values the service veterans and their family members have given to this nation, and we support the hiring of returning service members and military spouses. We understand that you are interested in learning the status of your application. Please be assured that the Human Resources Department will notify all applicants of the final status of their application. We manage a large volume of applications on a continual basis, and appreciate your patience during the process. It is not necessary to contact us to inquire about your status after submitting your application. Seniority level
Entry level Employment type
Full‑time Job function
Information Technology Industries
Recreational Facilities
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FLSA: non-exempt; SHIFT: 40 hrs/week 4 weeks ago Be among the first 25 applicants Job Overview
The Help Desk Technician performs routine technical tasks involving various types of computer systems (both hardware and software), local area networks (LAN), maintenance of systems, user application systems, and documentation. The primary responsibility is to assist City employees with their day‑to‑day computing needs and staffing the City Information Technology (I.T.) Help Desk. All work is performed under the general direction of the Network Specialist & IT Technician; however, the incumbent will exercise final responsibility in routine matters. Essential Functions
Provide technical support to City employees via phone, email, and self‑service Help Desk tickets. Perform setup, installation and maintenance of various computer hardware and software systems to include microcomputers, thin clients, VoIP telephones, mobile devices, servers, LAN and WAN networking systems. Provide technical support and training of users for various computer hardware and software as required. Assist Information Technology Technician with inventory of computer hardware and software. Assess and troubleshoot computer support problems and apply understanding of computer software and hardware products and services to resolve end‑user problems. Perform basic administration of RingCentral VoIP telephone system. Write documentation for procedures, applications, programs, and training. Receive, document, prioritize, and schedule installation and maintenance of PC‑based systems and thin clients; notify those requesting work of the expected resolution time. Assist in research and planning, enhancements, and upgrades for both hardware and software to the City data network. Assist the IT Department staff or others with the completion and tracking of projects. Follow safe working practices and understand safety practices and procedures. Operate various computer systems and peripheral equipment according to established procedures. Perform routine cleaning and maintenance of computer equipment and work areas. Perform related work as required. Participate in the City’s disaster preparation and/or disaster recovery efforts as designated in the City Comprehensive Emergency Management Plan. Minimum Qualifications
AA/AS degree in Computer Science or closely related field from a two‑year college or technical school and one year of computer‑related support experience; or a High School Diploma or G.E.D. with some vocational training in computers and three (3) years’ experience in computer operations. Experience should be in the setup and running of microcomputers in a networked environment, with the majority of experience being Microsoft products. MCSA or greater, A+ and/or Network+ is preferred, but not required. A combination of education and experience may be considered. Special Requirements
Valid Florida driver license. Ability to work flexible schedules at varied locations as requested and/or in emergencies. Knowledge, Skills, And Abilities
Knowledge of microcomputers, server hardware, virtualization (VMware), and Microsoft operating systems. Familiarity with enterprise software deployment methods via group policy and WDS technologies. Ability to meet job demands under stressful situations (e.g., program conversion deadlines, program/data recoveries from hardware failures). Ability to train users in general application software. Ability to read and interpret professional journals, technical procedures and documents such as safety rules, operating and maintenance instructions and procedures manuals. Ability to define problems, collect data, establish facts and reach valid conclusions. Ability to work productively as part of a team. Ability to write routine reports and correspondence and communicate effectively both orally and in writing with individuals and groups. Must be able to work independently and cooperatively with all City staff and outside vendors. General Application Information
As part of our commitment to a drug‑free and tobacco/nicotine‑free workplace, applicants are required to successfully pass a drug and/or tobacco/nicotine test as required by Florida law. Refusal to take a test, or failure to pass the test according to minimum standards, is cause for disqualification. The complete job description and application materials are available at Oviedo City Hall, Human Resources Department, 400 Alexandria Blvd., Oviedo, FL 32765 or at http://www.cityofoviedo.net. EOE-M/F/D/V-Drug-Free Workplace/ Tobacco-Free Work Environment The City of Oviedo values the service veterans and their family members have given to this nation, and we support the hiring of returning service members and military spouses. We understand that you are interested in learning the status of your application. Please be assured that the Human Resources Department will notify all applicants of the final status of their application. We manage a large volume of applications on a continual basis, and appreciate your patience during the process. It is not necessary to contact us to inquire about your status after submitting your application. Seniority level
Entry level Employment type
Full‑time Job function
Information Technology Industries
Recreational Facilities
#J-18808-Ljbffr