TEKsystems
Job Title: Pharmacy Patient Care Coordinator
Location: Remote – USA
As a Pharmacy Patient Care Coordinator, you’ll be the vital connection between patients and their pharmacy care team. You’ll handle inbound and outbound calls that keep patients on therapy, ensure timely medication delivery, and provide the support that makes a real difference in people’s lives. This fully remote role combines customer service excellence with healthcare impact. You’ll coordinate medication shipments, conduct refill outreach, collect important patient information, and serve as a trusted resource for patients navigating their treatment journey. If you’re detail-oriented, empathetic, and passionate about helping others, this role offers the perfect blend of structure and meaningful work.
What You’ll Do
Manage inbound patient and prescriber calls regarding shipment status, delivery questions, address changes, and refill scheduling.
Conduct proactive outbound calls to patients for refill reminders, therapy adherence check‑ins, and demographic or eligibility updates.
Collect and verify patient demographic, contact, allergy, and medication information with accurate data entry into pharmacy systems.
Coordinate medication shipments by scheduling deliveries, confirming receipt, and escalating any delays or issues.
Serve as a liaison between patients, prescribers, and internal pharmacy teams to support seamless order processing.
Monitor prescription status to ensure therapy continuity and proactively address gaps in refill scheduling.
Document all patient interactions accurately and elevate clinical or compliance concerns to pharmacists or supervisors.
Provide exceptional customer support and help patients navigate the pharmacy process with confidence.
Contribute to process‑improvement initiatives that enhance patient experience and operational efficiency.
What You’ll Bring Education & Experience
High school diploma or equivalent required; associate or bachelor’s degree in health administration, pharmacy services, or related field preferred.
At least 1 year of experience in pharmacy call center operations, specialty pharmacy coordination, or healthcare customer service preferred.
Skills & Strengths
Experience managing inbound/outbound patient calls, refill reminders, and shipment coordination.
Proficiency with pharmacy management systems, CRM tools, and Microsoft Office applications.
Strong attention to detail with excellent written and verbal communication skills.
Ability to work independently in a remote environment while maintaining high productivity.
Understanding of URAC/ACHC accreditation standards and patient privacy regulations (HIPAA) strongly preferred.
Work Environment
Fully remote position requiring a dedicated, private workspace with reliable high‑speed internet and secure data connection.
Heavy computer and phone use with occasional extended hours during high-volume periods.
Experience Level Entry Level
Job Type & Location Contract position based out of Dallas, TX. Fully remote.
Pay and Benefits Pay range: $21.00 – $21.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary and AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Application Deadline Position anticipated to close on Jan 9, 2026.
We are an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Location: Remote – USA
As a Pharmacy Patient Care Coordinator, you’ll be the vital connection between patients and their pharmacy care team. You’ll handle inbound and outbound calls that keep patients on therapy, ensure timely medication delivery, and provide the support that makes a real difference in people’s lives. This fully remote role combines customer service excellence with healthcare impact. You’ll coordinate medication shipments, conduct refill outreach, collect important patient information, and serve as a trusted resource for patients navigating their treatment journey. If you’re detail-oriented, empathetic, and passionate about helping others, this role offers the perfect blend of structure and meaningful work.
What You’ll Do
Manage inbound patient and prescriber calls regarding shipment status, delivery questions, address changes, and refill scheduling.
Conduct proactive outbound calls to patients for refill reminders, therapy adherence check‑ins, and demographic or eligibility updates.
Collect and verify patient demographic, contact, allergy, and medication information with accurate data entry into pharmacy systems.
Coordinate medication shipments by scheduling deliveries, confirming receipt, and escalating any delays or issues.
Serve as a liaison between patients, prescribers, and internal pharmacy teams to support seamless order processing.
Monitor prescription status to ensure therapy continuity and proactively address gaps in refill scheduling.
Document all patient interactions accurately and elevate clinical or compliance concerns to pharmacists or supervisors.
Provide exceptional customer support and help patients navigate the pharmacy process with confidence.
Contribute to process‑improvement initiatives that enhance patient experience and operational efficiency.
What You’ll Bring Education & Experience
High school diploma or equivalent required; associate or bachelor’s degree in health administration, pharmacy services, or related field preferred.
At least 1 year of experience in pharmacy call center operations, specialty pharmacy coordination, or healthcare customer service preferred.
Skills & Strengths
Experience managing inbound/outbound patient calls, refill reminders, and shipment coordination.
Proficiency with pharmacy management systems, CRM tools, and Microsoft Office applications.
Strong attention to detail with excellent written and verbal communication skills.
Ability to work independently in a remote environment while maintaining high productivity.
Understanding of URAC/ACHC accreditation standards and patient privacy regulations (HIPAA) strongly preferred.
Work Environment
Fully remote position requiring a dedicated, private workspace with reliable high‑speed internet and secure data connection.
Heavy computer and phone use with occasional extended hours during high-volume periods.
Experience Level Entry Level
Job Type & Location Contract position based out of Dallas, TX. Fully remote.
Pay and Benefits Pay range: $21.00 – $21.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary and AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Application Deadline Position anticipated to close on Jan 9, 2026.
We are an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr