Comcast
Residential Installation & Service Technician – Comcast
Job Summary
Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry‑level position, with an increasing degree of proficiency and decreasing degree of onsite‑supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight‑forward tasks using established procedures. Compensation
Base Pay: $18.20/hr + Quarterly Bonuses & Paid Training. Comprehensive benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services, 21 paid days off + 8 Company‑observed holidays. Core Responsibilities
Performs installations and changes of service, while adhering to company procedures, safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC), and local ordinances. Performs service calls, troubleshoots the drop from the tap to the customer’s equipment, assesses and designs basic home networks using appropriate technology. Completes associated record‑keeping in a timely manner for entry in the customer’s account. Determines acceptability of service by reviewing and confirming quality of service, based on results of applicable tests and adjusts or fixes service. In support of Wi‑Fi installation and trouble calls, determines appropriate placement of devices and design of Wi‑Fi network in the home considering channels and interference. Communicates and educates the customer on products and services, including channel line‑up, applications, equipment, and policies. Cleans, maintains and stocks vehicle and equipment; reports need for vehicle repair or service and any accidents or property damage. Reconciles with warehouse regarding issued customer premise equipment. Properly operates and maintains installation tools, technology and equipment. Demonstrates the ability to navigate digital tools including work‑order management and digital diagnostics. Obtains and maintains appropriate licensing and/or background checks as required. Uses sound judgment in decision‑making, problem‑solving and project management. Performs jobs from high places (poles, roofs) including climbing with proper equipment. Manipulates objects such as pens, keyboards, mice, connectors, fasteners, and wire. Lifts and carries loads of 70 lbs. or more; works in confined spaces; works while standing 50–70% of the time; works near power lines and electricity. Works within manufacturer’s rated weight capacity for all equipment, including ladders and aerial lifts. Drives company vehicle safely during scheduled work days and maintains a valid driver’s license. Effectively communicates with customers and co‑workers. Uses close vision, peripheral vision and ability to adjust focus to use tools and equipment. Exposure to dogs or other animals in construction areas and home environments. Completes required training and passes certification tests within specified timeframe. Works in various weather conditions (heat, cold, rain). Normal work shift may include weekends; may include 10‑hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays. Meets or exceeds established goals and performance metrics. Maintains regular, consistent and punctual attendance; must be able to work nights, weekends, variable schedules and overtime as necessary. Other duties and responsibilities as assigned. Employee Expectations
Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience – think and act in ways that put our customers first. Be an enthusiastic learner, user and advocate of our technology, products and services. Work well as a team – collaborate and be open to new ideas. Participate in the Net Promoter System – give feedback and help us improve for our customers. Drive results and growth. Support a culture of inclusion. Do what’s right for each other, our customers, investors and our communities. Skills
Customer‑Focused Professional Etiquette Adaptability Technical Knowledge Self‑Motivation Resilience Critical Thinking Problem Solving Communication Education
High School Diploma / GED Certifications
Licensing and/or background checks as applicable. Employment Details
Seniority Level: Associate Employment Type: Full‑time Job Function: Other Industries: IT Services and IT Consulting, Technology, Information and Internet, Telecommunications Equal Opportunity
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry‑level position, with an increasing degree of proficiency and decreasing degree of onsite‑supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight‑forward tasks using established procedures. Compensation
Base Pay: $18.20/hr + Quarterly Bonuses & Paid Training. Comprehensive benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services, 21 paid days off + 8 Company‑observed holidays. Core Responsibilities
Performs installations and changes of service, while adhering to company procedures, safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC), and local ordinances. Performs service calls, troubleshoots the drop from the tap to the customer’s equipment, assesses and designs basic home networks using appropriate technology. Completes associated record‑keeping in a timely manner for entry in the customer’s account. Determines acceptability of service by reviewing and confirming quality of service, based on results of applicable tests and adjusts or fixes service. In support of Wi‑Fi installation and trouble calls, determines appropriate placement of devices and design of Wi‑Fi network in the home considering channels and interference. Communicates and educates the customer on products and services, including channel line‑up, applications, equipment, and policies. Cleans, maintains and stocks vehicle and equipment; reports need for vehicle repair or service and any accidents or property damage. Reconciles with warehouse regarding issued customer premise equipment. Properly operates and maintains installation tools, technology and equipment. Demonstrates the ability to navigate digital tools including work‑order management and digital diagnostics. Obtains and maintains appropriate licensing and/or background checks as required. Uses sound judgment in decision‑making, problem‑solving and project management. Performs jobs from high places (poles, roofs) including climbing with proper equipment. Manipulates objects such as pens, keyboards, mice, connectors, fasteners, and wire. Lifts and carries loads of 70 lbs. or more; works in confined spaces; works while standing 50–70% of the time; works near power lines and electricity. Works within manufacturer’s rated weight capacity for all equipment, including ladders and aerial lifts. Drives company vehicle safely during scheduled work days and maintains a valid driver’s license. Effectively communicates with customers and co‑workers. Uses close vision, peripheral vision and ability to adjust focus to use tools and equipment. Exposure to dogs or other animals in construction areas and home environments. Completes required training and passes certification tests within specified timeframe. Works in various weather conditions (heat, cold, rain). Normal work shift may include weekends; may include 10‑hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays. Meets or exceeds established goals and performance metrics. Maintains regular, consistent and punctual attendance; must be able to work nights, weekends, variable schedules and overtime as necessary. Other duties and responsibilities as assigned. Employee Expectations
Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience – think and act in ways that put our customers first. Be an enthusiastic learner, user and advocate of our technology, products and services. Work well as a team – collaborate and be open to new ideas. Participate in the Net Promoter System – give feedback and help us improve for our customers. Drive results and growth. Support a culture of inclusion. Do what’s right for each other, our customers, investors and our communities. Skills
Customer‑Focused Professional Etiquette Adaptability Technical Knowledge Self‑Motivation Resilience Critical Thinking Problem Solving Communication Education
High School Diploma / GED Certifications
Licensing and/or background checks as applicable. Employment Details
Seniority Level: Associate Employment Type: Full‑time Job Function: Other Industries: IT Services and IT Consulting, Technology, Information and Internet, Telecommunications Equal Opportunity
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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