Ryder System, Inc.
Build on your career with a company with a future.
Location: Miami, FL Hours: First Shift Schedule: Monday - Friday
Job Description At Ryder, our most important competitive advantage is our people. As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.
Essential Functions
Workflow Management – Responsible for work analysis, planning and scheduling, assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Ensures all warranty policies and procedures are executed, handles triage of unscheduled customer drive-ins, communicates with customers and assigns work to technicians, and conducts yard checks to prioritize work scheduling.
Labor Management – Provides management, training and development of all personnel assigned; responsible for performance management of all assigned personnel.
Customer Management – Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime. Handles customer communication protocol for PM scheduling & follow‑up, breakdowns, and vehicle status updates and conducts customer visits as required by the Customer Care Plan.
Asset Management – Directs direct reports in maintaining the appearance and maintenance of the assigned location, evaluates needs and recommends shop tooling and equipment, assists in the management and oversight of vehicle specifications and in‑service/out‑service process, and manages parts inventory policies and procedures.
Quality Management – Responsible for quality inspections of PM & repairs, performs in‑process reviews of non‑PM work, conducts breakdown root‑cause analysis, implements corrective actions locally, maintains cleanliness and quality of repair for all maintained vehicles, and ensures all technicians are properly trained and qualified.
Financial Management – Responsible for ensuring shift/shop delivers against Net Maintenance Cost per unit objectives, manages cost control measures related to the maintenance operations budget and location P&L statements, executes maintenance initiatives to attain or exceed financial targets, and manages payroll, purchase order approval, invoice reconciliation, fuel reconciliation, and customer bill‑back processes.
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Ability to professionally represent Ryder and competently interact with customer management.
Strong vehicle diagnostics/repair knowledge (preferred).
Microsoft Office intermediate (preferred).
Qualifications
H.S. diploma/GED required.
Associate’s degree preferred or 1–3 years of experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted.
Bachelor’s degree preferred or 1–3 years of experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted.
Maintenance and technical experience in a shop environment required.
Supervisory experience preferred.
Experience with a Shop Management System preferred.
Microsoft Office intermediate preferred.
Job Category Maintenance
Compensation Information Pay Type: Salaried Minimum Pay Range: $77,169.00 Maximum Pay Range: $77,169.00
Benefits Information Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax‑advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants Ryder will only communicate with an applicant directly from an @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app, or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. If you have any questions regarding the application process, please contact Ryder at careers@ryder.com or 800‑793‑3754.
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Location: Miami, FL Hours: First Shift Schedule: Monday - Friday
Job Description At Ryder, our most important competitive advantage is our people. As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.
Essential Functions
Workflow Management – Responsible for work analysis, planning and scheduling, assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Ensures all warranty policies and procedures are executed, handles triage of unscheduled customer drive-ins, communicates with customers and assigns work to technicians, and conducts yard checks to prioritize work scheduling.
Labor Management – Provides management, training and development of all personnel assigned; responsible for performance management of all assigned personnel.
Customer Management – Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime. Handles customer communication protocol for PM scheduling & follow‑up, breakdowns, and vehicle status updates and conducts customer visits as required by the Customer Care Plan.
Asset Management – Directs direct reports in maintaining the appearance and maintenance of the assigned location, evaluates needs and recommends shop tooling and equipment, assists in the management and oversight of vehicle specifications and in‑service/out‑service process, and manages parts inventory policies and procedures.
Quality Management – Responsible for quality inspections of PM & repairs, performs in‑process reviews of non‑PM work, conducts breakdown root‑cause analysis, implements corrective actions locally, maintains cleanliness and quality of repair for all maintained vehicles, and ensures all technicians are properly trained and qualified.
Financial Management – Responsible for ensuring shift/shop delivers against Net Maintenance Cost per unit objectives, manages cost control measures related to the maintenance operations budget and location P&L statements, executes maintenance initiatives to attain or exceed financial targets, and manages payroll, purchase order approval, invoice reconciliation, fuel reconciliation, and customer bill‑back processes.
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Ability to professionally represent Ryder and competently interact with customer management.
Strong vehicle diagnostics/repair knowledge (preferred).
Microsoft Office intermediate (preferred).
Qualifications
H.S. diploma/GED required.
Associate’s degree preferred or 1–3 years of experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted.
Bachelor’s degree preferred or 1–3 years of experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted.
Maintenance and technical experience in a shop environment required.
Supervisory experience preferred.
Experience with a Shop Management System preferred.
Microsoft Office intermediate preferred.
Job Category Maintenance
Compensation Information Pay Type: Salaried Minimum Pay Range: $77,169.00 Maximum Pay Range: $77,169.00
Benefits Information Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax‑advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants Ryder will only communicate with an applicant directly from an @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app, or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. If you have any questions regarding the application process, please contact Ryder at careers@ryder.com or 800‑793‑3754.
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