Kforce Inc
Director of Talent - Technical Recruiter | Vlogger - #HaleTalks | KForce Elite Award Recipient 2012 - 2024 - contact: shale@kforce.com
This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Direct message the job poster from Kforce Inc
Base pay range $140,000.00/yr - $160,000.00/yr
Responsibilities
Champion ITIL-based Incident and Problem Management practices to ensure consistent, effective service across the organization
Align IT services with business goals, ensuring technology supports strategic priorities
Lead continuous improvement efforts to enhance efficiency, service quality, and customer satisfaction
Collaborate with stakeholders across IT and business units to identify needs and resolve issues
Monitor service performance, track KPIs and SLAs, and implement improvements
Manage incident response processes to ensure rapid resolution and root cause analysis
Inspire and guide IT service teams to meet delivery goals and exceed expectations
Define and manage SLAs to ensure services meet customer needs
Analyze incident and problem data to uncover trends and drive proactive solutions
Stay ahead of emerging technologies and best practices in outage management
Requirements
Bachelor's degree (required)
4+ years of experience in IT management and support, especially in end-user computing and infrastructure
Experience in healthcare or similarly complex environments
Strong technical knowledge of Windows/Mac workstation environments, TCP/IP protocols, and support tools
Proven leadership skills and ability to collaborate with stakeholders and vendors
Excellent communication, analytical, and decision-making abilities
Preferred Qualifications
5-7+ years in IT service management or related leadership roles
Deep understanding of IT systems, networks, and infrastructure
Familiarity with ITIL framework and service management best practices
Experience with data analysis and reporting
Strong troubleshooting and problem-solving skills
Business acumen and strategic alignment capabilities
Budgeting and resource allocation experience
Skills in risk management, negotiation, and conflict resolution
Ability to communicate effectively across technical and non-technical audiences
Time management and organizational skills to thrive under pressure
Additional Details
Hybrid work model: 2-3 days onsite in NYC
May include on-call responsibilities
Why Join Us This is more than a job, it's a chance to lead transformative IT initiatives in a mission-driven organization. You will work with passionate professionals, gain exposure to cutting-edge technologies, and contribute to a culture of innovation and service excellence.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Alternative Medicine, Hospitals and Health Care, and Mental Health Care
Referrals increase your chances of interviewing at Kforce Inc by 2x
#J-18808-Ljbffr
Direct message the job poster from Kforce Inc
Base pay range $140,000.00/yr - $160,000.00/yr
Responsibilities
Champion ITIL-based Incident and Problem Management practices to ensure consistent, effective service across the organization
Align IT services with business goals, ensuring technology supports strategic priorities
Lead continuous improvement efforts to enhance efficiency, service quality, and customer satisfaction
Collaborate with stakeholders across IT and business units to identify needs and resolve issues
Monitor service performance, track KPIs and SLAs, and implement improvements
Manage incident response processes to ensure rapid resolution and root cause analysis
Inspire and guide IT service teams to meet delivery goals and exceed expectations
Define and manage SLAs to ensure services meet customer needs
Analyze incident and problem data to uncover trends and drive proactive solutions
Stay ahead of emerging technologies and best practices in outage management
Requirements
Bachelor's degree (required)
4+ years of experience in IT management and support, especially in end-user computing and infrastructure
Experience in healthcare or similarly complex environments
Strong technical knowledge of Windows/Mac workstation environments, TCP/IP protocols, and support tools
Proven leadership skills and ability to collaborate with stakeholders and vendors
Excellent communication, analytical, and decision-making abilities
Preferred Qualifications
5-7+ years in IT service management or related leadership roles
Deep understanding of IT systems, networks, and infrastructure
Familiarity with ITIL framework and service management best practices
Experience with data analysis and reporting
Strong troubleshooting and problem-solving skills
Business acumen and strategic alignment capabilities
Budgeting and resource allocation experience
Skills in risk management, negotiation, and conflict resolution
Ability to communicate effectively across technical and non-technical audiences
Time management and organizational skills to thrive under pressure
Additional Details
Hybrid work model: 2-3 days onsite in NYC
May include on-call responsibilities
Why Join Us This is more than a job, it's a chance to lead transformative IT initiatives in a mission-driven organization. You will work with passionate professionals, gain exposure to cutting-edge technologies, and contribute to a culture of innovation and service excellence.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Alternative Medicine, Hospitals and Health Care, and Mental Health Care
Referrals increase your chances of interviewing at Kforce Inc by 2x
#J-18808-Ljbffr