Customer Service Liaison

Job Description The Customer Service Liaison plays a critical role in ensuring smooth communication, positive client experiences, and efficient resolution of inquiries. This position acts as a trusted point of contact, supporting customers while maintaining alignment with internal departments to ensure service excellence and operational consistency.

Responsibilities

Serve as the primary point of contact for customer inquiries, requests, and concerns

Maintain clear, professional communication between customers and internal teams

Track and document customer interactions accurately and efficiently

Resolve issues in a timely manner while ensuring customer satisfaction

Support administrative and coordination tasks related to customer service operations

Uphold company standards, policies, and service expectations at all times

Qualifications

Strong verbal and written communication skills

Excellent organizational and time-management abilities

Professional demeanor with a customer-focused mindset

Ability to work independently as well as collaboratively within a team

Problem-solving skills with attention to detail

Willingness to learn and grow within a structured professional environment

Additional Information

Competitive salary ranging from $46,000 to $51,000 per year

Growth opportunities within a dynamic and expanding organization

Skill development and professional training support

Collaborative and respectful workplace cultureStable, full-time employment with long-term career potential

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