Global Medical Response
EMS Scheduler
Dekalb County, Georgia – Full-Time
The EMS Scheduler is a full-time on-site position that is responsible for the scheduling of regular and overtime shifts for full and part--time field employees in accordance with AMR Policy and applicable Collective Bargaining Agreement(s). The position also monitors and edits timekeeping records for all nonexempt employees, processes hours worked, and, where necessary, provides Payroll with required reports and hours worked in a timely and accurate manner.
Key Responsibilities 1. Workforce Scheduling
Develop and maintain schedules for full-time and part-time field employees, including regular and overtime shifts.
Ensure all scheduling practices comply with AMR policies and applicable Collective Bargaining Agreements (CBAs).
Coordinate shift coverage for absences, vacations, and emergencies to maintain adequate staffing levels.
Communicate schedule changes promptly to employees and supervisors.
2. Timekeeping & Attendance Management
Monitor and review timekeeping records for accuracy and compliance.
Edit and approve time entries as needed to reflect actual hours worked.
Investigate and resolve discrepancies in time records in collaboration with supervisors.
3. Payroll Support
Process and validate hours worked for all non-exempt employees.
Prepare and submit accurate payroll reports within established deadlines.
Serve as a liaison between scheduling and payroll teams to ensure timely and correct compensation.
4. Compliance & Reporting
Maintain documentation of scheduling and timekeeping activities for audit and compliance purposes.
Generate reports on staffing, overtime, and attendance trends for management review.
Ensure adherence to labor laws, CBAs, and company policies regarding scheduling and pay practices.
5. Communication & Customer Service
Act as a point of contact for employees regarding scheduling inquiries and timekeeping issues.
Provide clear and professional communication to resolve conflicts and maintain positive employee relations.
Qualifications
Strong organizational and time-management skills.
Experience with scheduling for up to 500 + employees
Proficiency in scheduling software and timekeeping systems.
Knowledge of labor laws and collective bargaining agreements.
Ability to work in a fast-paced environment and manage multiple priorities.
Education
High School Diploma or Equivalent
Skills
Proficiency with Microsoft Word and Excel
Ability to work under time restraints
Ability to perform mathematical and statistical calculations
Excellent oral, written, and interpersonal communication skills
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions: Physical Demands: Mental Requirements:
GUIDING VALUES AND BEHAVIORS
Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
One Team - We respect each other and achieve together what no individual can alone.
Innovation - We are driven to develop solutions that inspire progress.
Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Ownership - We are accountable for what we do and take pride in how we do it.
Citizenship - We are dedicated to being good stewards in the communities we serve.
REPORTING RELATIONSHIPS Reports to: Operations Manager/Operations Supervisor Interrelationships: Operations
EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options.
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The EMS Scheduler is a full-time on-site position that is responsible for the scheduling of regular and overtime shifts for full and part--time field employees in accordance with AMR Policy and applicable Collective Bargaining Agreement(s). The position also monitors and edits timekeeping records for all nonexempt employees, processes hours worked, and, where necessary, provides Payroll with required reports and hours worked in a timely and accurate manner.
Key Responsibilities 1. Workforce Scheduling
Develop and maintain schedules for full-time and part-time field employees, including regular and overtime shifts.
Ensure all scheduling practices comply with AMR policies and applicable Collective Bargaining Agreements (CBAs).
Coordinate shift coverage for absences, vacations, and emergencies to maintain adequate staffing levels.
Communicate schedule changes promptly to employees and supervisors.
2. Timekeeping & Attendance Management
Monitor and review timekeeping records for accuracy and compliance.
Edit and approve time entries as needed to reflect actual hours worked.
Investigate and resolve discrepancies in time records in collaboration with supervisors.
3. Payroll Support
Process and validate hours worked for all non-exempt employees.
Prepare and submit accurate payroll reports within established deadlines.
Serve as a liaison between scheduling and payroll teams to ensure timely and correct compensation.
4. Compliance & Reporting
Maintain documentation of scheduling and timekeeping activities for audit and compliance purposes.
Generate reports on staffing, overtime, and attendance trends for management review.
Ensure adherence to labor laws, CBAs, and company policies regarding scheduling and pay practices.
5. Communication & Customer Service
Act as a point of contact for employees regarding scheduling inquiries and timekeeping issues.
Provide clear and professional communication to resolve conflicts and maintain positive employee relations.
Qualifications
Strong organizational and time-management skills.
Experience with scheduling for up to 500 + employees
Proficiency in scheduling software and timekeeping systems.
Knowledge of labor laws and collective bargaining agreements.
Ability to work in a fast-paced environment and manage multiple priorities.
Education
High School Diploma or Equivalent
Skills
Proficiency with Microsoft Word and Excel
Ability to work under time restraints
Ability to perform mathematical and statistical calculations
Excellent oral, written, and interpersonal communication skills
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions: Physical Demands: Mental Requirements:
GUIDING VALUES AND BEHAVIORS
Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
One Team - We respect each other and achieve together what no individual can alone.
Innovation - We are driven to develop solutions that inspire progress.
Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Ownership - We are accountable for what we do and take pride in how we do it.
Citizenship - We are dedicated to being good stewards in the communities we serve.
REPORTING RELATIONSHIPS Reports to: Operations Manager/Operations Supervisor Interrelationships: Operations
EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options.
#J-18808-Ljbffr