Adecco US, Inc.
Lead Customer Service Representative (Dispatch Operations)
Location:
Onsite
Schedule:
Tuesday – Saturday | 6:00 AM – 3:00 PM
Pay Rate:
Starting at $21.00/hr
Assignment Type:
Onsite
Job Overview This is not a traditional customer service role. The Lead CSR plays a critical role in a fast‑paced Costco delivery warehouse, serving as the central communication hub between in‑home delivery driver teams, contractor leadership, and RXO operations.
This role is dispatch‑heavy, requires constant real‑time decision‑making, and demands a calm, confident communicator who can hold teams accountable while maintaining professionalism. The ideal candidate brings maturity, hands‑on experience, and the ability to speak firmly and respectfully to a primarily male driver workforce.
Key Responsibilities Dispatch & Route Oversight
6–10 active delivery routes daily
Maintain continuous phone contact with driver teams during deliveries
Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues
Address performance concerns and escape non‑compliance to contractor leadership
Track and manage route exceptions, delays, and escalations in real time
Customer Escalation Support
Communicate directly with customers during in‑home deliveries when drivers need support
De‑escalate complaints and clarify service expectations
Act as a liaison between customers and drivers to protect the customer experience and brand reputation
Warehouse Check‑In Support (Morning Duties)
Direct returning driver teams on trash segregation and haul‑away drop zones
Ensure all drivers complete required Costco check‑in procedures
Identify, document, and report missing assets or non‑compliance issues
Team Leadership & Communication
Serve as the lead resource for CSR support staff during the shift
Provide guidance, direction, and escalation support
Capture daily service disruptions, late departures, and unscanned badges
Share insights, issues, and recommendations with the Operations Manager
Required Qualifications
Fluent in both Spanish and English
(must speak, listen, and translate clearly)
3+ years of experience
in dispatch, logistics, or field operations (appliance or furniture delivery experience strongly preferred)
Strong phone presence — calm under pressure, assertive, and professional
Comfortable working in a
warehouse environment
with live driver communication
Reliable, professional demeanor — this is a
customer‑facing role , even when behind the scenes
Preferred Experience
Background in
appliance installation, furniture assembly, handyman, or trade work
Previous leadership experience in dispatch, warehouse, or delivery operations
Familiarity with
Descartes Route Planner, CLX, or other TMS platforms
Schedule & Flexibility
Tuesday – Saturday required
(Sunday off guaranteed)
Holiday periods may require a
6‑day operation
Ability to rotate hours based on operational needs
First Shift:
6:00 AM – 3:00 PM
Ideal Candidate Profile We’re looking for a
mature, confident professional
who can command respect, communicate clearly, and stay composed in a high‑pressure environment. Candidates with hands‑on, real‑world experience naturally succeed in this role. This position is critical to keeping one of our
busiest delivery operations
running smoothly in the Chesapeake market.
Apply today if you’re ready to step into a leadership‑focused dispatch role where your communication skills and operational judgment truly matter.
Pay Details $21.00 per hour
Benefits Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer Veterans/Disabled military connected talent encouraged to apply.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Onsite
Schedule:
Tuesday – Saturday | 6:00 AM – 3:00 PM
Pay Rate:
Starting at $21.00/hr
Assignment Type:
Onsite
Job Overview This is not a traditional customer service role. The Lead CSR plays a critical role in a fast‑paced Costco delivery warehouse, serving as the central communication hub between in‑home delivery driver teams, contractor leadership, and RXO operations.
This role is dispatch‑heavy, requires constant real‑time decision‑making, and demands a calm, confident communicator who can hold teams accountable while maintaining professionalism. The ideal candidate brings maturity, hands‑on experience, and the ability to speak firmly and respectfully to a primarily male driver workforce.
Key Responsibilities Dispatch & Route Oversight
6–10 active delivery routes daily
Maintain continuous phone contact with driver teams during deliveries
Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues
Address performance concerns and escape non‑compliance to contractor leadership
Track and manage route exceptions, delays, and escalations in real time
Customer Escalation Support
Communicate directly with customers during in‑home deliveries when drivers need support
De‑escalate complaints and clarify service expectations
Act as a liaison between customers and drivers to protect the customer experience and brand reputation
Warehouse Check‑In Support (Morning Duties)
Direct returning driver teams on trash segregation and haul‑away drop zones
Ensure all drivers complete required Costco check‑in procedures
Identify, document, and report missing assets or non‑compliance issues
Team Leadership & Communication
Serve as the lead resource for CSR support staff during the shift
Provide guidance, direction, and escalation support
Capture daily service disruptions, late departures, and unscanned badges
Share insights, issues, and recommendations with the Operations Manager
Required Qualifications
Fluent in both Spanish and English
(must speak, listen, and translate clearly)
3+ years of experience
in dispatch, logistics, or field operations (appliance or furniture delivery experience strongly preferred)
Strong phone presence — calm under pressure, assertive, and professional
Comfortable working in a
warehouse environment
with live driver communication
Reliable, professional demeanor — this is a
customer‑facing role , even when behind the scenes
Preferred Experience
Background in
appliance installation, furniture assembly, handyman, or trade work
Previous leadership experience in dispatch, warehouse, or delivery operations
Familiarity with
Descartes Route Planner, CLX, or other TMS platforms
Schedule & Flexibility
Tuesday – Saturday required
(Sunday off guaranteed)
Holiday periods may require a
6‑day operation
Ability to rotate hours based on operational needs
First Shift:
6:00 AM – 3:00 PM
Ideal Candidate Profile We’re looking for a
mature, confident professional
who can command respect, communicate clearly, and stay composed in a high‑pressure environment. Candidates with hands‑on, real‑world experience naturally succeed in this role. This position is critical to keeping one of our
busiest delivery operations
running smoothly in the Chesapeake market.
Apply today if you’re ready to step into a leadership‑focused dispatch role where your communication skills and operational judgment truly matter.
Pay Details $21.00 per hour
Benefits Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer Veterans/Disabled military connected talent encouraged to apply.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr