Gerber Collision & Glass
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WELCOME TO GERBER COLLISION & GLASS
Company: Gerber Collision & Glass
WELCOME TO GERBER COLLISION & GLASS
Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best!
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Job Description The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.
Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop‑offs, repair planning, communication and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily “production walks” with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings (if required).
Attend training, information sessions and workshops recommended by Store Manager.
Maintain the store’s KPI’s by maximizing role performance.
Uphold the company's core values: Honesty, Integrity & Respect.
Education & Experience
Knowledge of repairs and OE guidelines.
High School Diploma or equivalent.
Basic computer skills.
Minimum of 1‑year experience in a dealership or repair environment.
Must be willing to complete I‑CAR Training.
Valid driver’s license.
Required Skills & Abilities
Awareness of where to look for answers.
Basic computer skills.
Compliance with DRP’s minimum of 1‑year experience.
Willingness to complete I‑CAR Training.
Valid driver’s license.
Benefits
Annual Paid Time Off (PTO) plans.
2 weeks of paid parental leave for full‑time employees working a minimum of 30 hours per week.
6 paid holidays annually.
Medical, prescription drug, dental & vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer‑paid short‑term disability & life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non‑prescription safety glasses annually.
Annual voluntary uniform stipend.
Compensation PAY: $46,800 - $95,000 per year, depending on experience. MUST BE MICHIGAN MECHANIC CERTIFIED.
Equal Employment Opportunity Statement Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract.
Physical demands of the job must be met to successfully perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
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Get AI‑powered advice on this job and more exclusive features.
WELCOME TO GERBER COLLISION & GLASS
Company: Gerber Collision & Glass
WELCOME TO GERBER COLLISION & GLASS
Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best!
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Job Description The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.
Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop‑offs, repair planning, communication and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily “production walks” with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings (if required).
Attend training, information sessions and workshops recommended by Store Manager.
Maintain the store’s KPI’s by maximizing role performance.
Uphold the company's core values: Honesty, Integrity & Respect.
Education & Experience
Knowledge of repairs and OE guidelines.
High School Diploma or equivalent.
Basic computer skills.
Minimum of 1‑year experience in a dealership or repair environment.
Must be willing to complete I‑CAR Training.
Valid driver’s license.
Required Skills & Abilities
Awareness of where to look for answers.
Basic computer skills.
Compliance with DRP’s minimum of 1‑year experience.
Willingness to complete I‑CAR Training.
Valid driver’s license.
Benefits
Annual Paid Time Off (PTO) plans.
2 weeks of paid parental leave for full‑time employees working a minimum of 30 hours per week.
6 paid holidays annually.
Medical, prescription drug, dental & vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer‑paid short‑term disability & life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non‑prescription safety glasses annually.
Annual voluntary uniform stipend.
Compensation PAY: $46,800 - $95,000 per year, depending on experience. MUST BE MICHIGAN MECHANIC CERTIFIED.
Equal Employment Opportunity Statement Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract.
Physical demands of the job must be met to successfully perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
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