CDW
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This range is provided by CDW. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $35.00/hr - $40.00/hr
CDW is happy to be partnering with our Milwaukee based company on this new Senior IT support Technician opportunity. Please find the details below and apply if interested:
Work Arrangement:
Onsite - Based in Milwaukee, but will require travel to various locations throughout Wisconsin
Target Pay Rate:
$35-$40 per hour
Conversion Salary Range:
$60k-$80k
Interview process:
2-3 step process
Notes
Position is responsible for all sites throughout Wisconsin - candidates must be willing to travel for the role. Some sites are 4-5 hours from Milwaukee. For those sites, trips will be overnight (expected 1x each week but may vary).
Mileage, lodging and meals will be reimbursed. Once an FTE, this person will have access to use company vehicle for travel.
They are largely outsourced. They are insourcing some of the functions, including desktop and helpdesk.
This is a ground floor opportunity where someone will be able to help build things out at the company.
Currently, they don't have a ticketing system. All users requests come through phone calls and emails. This person may help with the evaluation and implementation.
This role is focused on supporting internal users.
Top three skills needed
7+ years of proven IT support experience (Tier 1 and Tier 2)
Hardware and software setup, troubleshooting, and support
Experience diagnosing and resolving network connectivity issues.
Essential Functions Advanced End-User Support
Provide Tier 1 and Tier 2 support for workstations, laptops, printers, peripherals, and mobile devices, resolving hardware, software, and connectivity issues.
Troubleshoot Microsoft 365 applications (e.g., Teams, SharePoint, OneDrive, Outlook), user authentication, and Unified Communications as a Service (UCaaS) system.
Act as an escalation point for complex technical issues, ensuring timely resolution and minimal disruption to care delivery.
Device Standards and Security
Develop and maintain standardized hardware/software images and configuration baselines for laptops, desktops, and mobile devices, ensuring HIPAA-compliant security settings (e.g., BitLocker, anti-malware, secure BIOS/UEFI).
Define and enforce end-user device and peripheral standards, including approved models and deployment guidelines.
Support endpoint hardening to meet DHS and CMS security requirements.
Onsite Technical Support
Travel to facilities to provide escalated support, deploy equipment, and conduct IT asset health checks, ensuring compliance with CMS operational standards.
Collaborate with facility staff to identify IT needs, resolve infrastructure issues, and maintain accurate asset inventories for lifecycle planning.
Networking and Connectivity
Diagnose and resolve local connectivity issues, IP conflicts, and Wi-Fi access point problems, ensuring consistent performance across facilities.
Manage and troubleshoot ISP and voice circuits, supporting their transition to a consolidated support model in collaboration with MSP infrastructure teams.
IT Insourcing and Process Development
Contribute to their insourcing strategy by developing internal support workflows, documentation standards, and training materials.
Build and maintain a knowledgebase and internal tools to enhance support scalability and compliance.
Participate in IT projects to align systems with HIPAA, DHS, and CMS requirements.
Compliance and Documentation
Ensure IT support practices comply with HIPAA (e.g., secure data handling), DHS and CMS standards.
Maintain detailed records of support activities, asset inventories, and compliance audits for regulatory reporting.
Seniority level Mid-Senior level
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
This range is provided by CDW. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $35.00/hr - $40.00/hr
CDW is happy to be partnering with our Milwaukee based company on this new Senior IT support Technician opportunity. Please find the details below and apply if interested:
Work Arrangement:
Onsite - Based in Milwaukee, but will require travel to various locations throughout Wisconsin
Target Pay Rate:
$35-$40 per hour
Conversion Salary Range:
$60k-$80k
Interview process:
2-3 step process
Notes
Position is responsible for all sites throughout Wisconsin - candidates must be willing to travel for the role. Some sites are 4-5 hours from Milwaukee. For those sites, trips will be overnight (expected 1x each week but may vary).
Mileage, lodging and meals will be reimbursed. Once an FTE, this person will have access to use company vehicle for travel.
They are largely outsourced. They are insourcing some of the functions, including desktop and helpdesk.
This is a ground floor opportunity where someone will be able to help build things out at the company.
Currently, they don't have a ticketing system. All users requests come through phone calls and emails. This person may help with the evaluation and implementation.
This role is focused on supporting internal users.
Top three skills needed
7+ years of proven IT support experience (Tier 1 and Tier 2)
Hardware and software setup, troubleshooting, and support
Experience diagnosing and resolving network connectivity issues.
Essential Functions Advanced End-User Support
Provide Tier 1 and Tier 2 support for workstations, laptops, printers, peripherals, and mobile devices, resolving hardware, software, and connectivity issues.
Troubleshoot Microsoft 365 applications (e.g., Teams, SharePoint, OneDrive, Outlook), user authentication, and Unified Communications as a Service (UCaaS) system.
Act as an escalation point for complex technical issues, ensuring timely resolution and minimal disruption to care delivery.
Device Standards and Security
Develop and maintain standardized hardware/software images and configuration baselines for laptops, desktops, and mobile devices, ensuring HIPAA-compliant security settings (e.g., BitLocker, anti-malware, secure BIOS/UEFI).
Define and enforce end-user device and peripheral standards, including approved models and deployment guidelines.
Support endpoint hardening to meet DHS and CMS security requirements.
Onsite Technical Support
Travel to facilities to provide escalated support, deploy equipment, and conduct IT asset health checks, ensuring compliance with CMS operational standards.
Collaborate with facility staff to identify IT needs, resolve infrastructure issues, and maintain accurate asset inventories for lifecycle planning.
Networking and Connectivity
Diagnose and resolve local connectivity issues, IP conflicts, and Wi-Fi access point problems, ensuring consistent performance across facilities.
Manage and troubleshoot ISP and voice circuits, supporting their transition to a consolidated support model in collaboration with MSP infrastructure teams.
IT Insourcing and Process Development
Contribute to their insourcing strategy by developing internal support workflows, documentation standards, and training materials.
Build and maintain a knowledgebase and internal tools to enhance support scalability and compliance.
Participate in IT projects to align systems with HIPAA, DHS, and CMS requirements.
Compliance and Documentation
Ensure IT support practices comply with HIPAA (e.g., secure data handling), DHS and CMS standards.
Maintain detailed records of support activities, asset inventories, and compliance audits for regulatory reporting.
Seniority level Mid-Senior level
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr