NHS
Interviews will be held on Tuesday 3 February (morning). Applicants invited to interview are asked to ensure they are available on this date. Depending on the number of suitable candidates, alternative dates may not be possible.
Beechwood Medical Practice is looking for a confident, organised and motivated Care Co‑ordinator Lead to join our team in Fishponds Primary Care Centre. As the first point of contact for many of our patients, the reception team plays a vital role in the smooth running of the practice, and we are seeking a proactive leader who can support, guide and develop the team.
Main duties of the job The Care Co‑ordinator Lead is responsible for the day‑to‑day supervision and management of all reception staff and associated functions; including repeat prescribing and the clinical system, ensuring all functions are carried out in accordance with agreed protocols, reporting to the Practice Manager as necessary.
About us We encourage a culture of openness, learning and continuous improvement. All staff are supported through a comprehensive induction, ongoing training opportunities and regular supervision. We promote the values of Equality, Diversity & Inclusion, and maintain high standards of confidentiality, professionalism and patient safety in everything we do.
As part of our team, you will be joining a positive working environment where every role is valued and where staff work together to provide an excellent service for our patients. We are a close‑knit team of over 40 staff, many of whom have been in post for several years; we are looking for someone to join us long term and be part of the wider leadership team.
Job responsibilities Job Title: Care Co‑ordinator Team Leader
Reporting to: Practice Manager/s
Primary Job Responsibilities:
Prepare staff rota four weeks in advance. Ensuring adequate cover maintained at all times.
Providing cover for holiday or unplanned leave within reception team.
Ensure that daily essential tasks are completed by the team in a timely manner, Accurx messages, DNAs, Home visits, 111 reassignment.
To organise and participate in appraisals for the reception team and in liaison with the admin team leader for staff who have dual roles.
To lead the induction training programme for new staff. Training new members of the team yourself or delegating to others when this is not possible.
Ensure the team have completed their statutory and mandatory training annually or when due.
Deal with more complex enquiries from patients and deputise for Practice Manager as Practice Complaints Officer.
A good example for individuals and teams is given by providing enthusiasm, confidence, loyalty, commitment and being a good role model.
Provide a link between reception and management.
Attend relevant team meetings and organise reception team meetings, producing an agenda and minutes in a timely manner.
Act as building fire marshal, ensuring evacuation lists and visitor logs are accurate and up to date.
Contribute to the improvement of practice procedures, policies and service standards.
Confidentiality
You’ll play an important role in maintaining patient trust by handling sensitive information with care and discretion. This role involves access to confidential patient, staff, and practice information, all of which must be treated as strictly private and shared only with authorised individuals in line with practice policies and data protection requirements.
Health, Safety & Security
You’ll help create a safe and supportive working environment by following practice health and safety guidelines, using security systems appropriately, and working in a way that minimises risk. This includes keeping your skills up to date through training, maintaining clean and safe work areas, following infection control procedures, and reporting any potential hazards you notice.
Equality and Diversity
You’ll help foster an inclusive and welcoming environment by respecting the rights, privacy, dignity and beliefs of everyone you work with. This role involves treating patients, carers and colleagues with fairness and compassion, following practice policies and current legislation, and always acting in a non‑judgemental, respectful way.
Personal/Professional Development
You’ll be encouraged to grow and develop in your role by taking part in practice training and an annual performance review. This includes keeping a record of your learning, taking ownership of your professional development, and sharing your skills and experience with colleagues when appropriate.
Quality & Teamwork
You’ll help maintain high standards across the practice by taking responsibility for your work, raising any quality or risk concerns, and contributing ideas to improve how the team works. You’ll manage your time and workload effectively and work closely with colleagues and external organisations to support patient care.
Communication
Clear, compassionate communication is key in this role. You’ll communicate effectively with colleagues, patients and carers, adapting your approach to meet individual needs and using alternative communication methods where appropriate.
You’ll support the delivery and improvement of practice services by following agreed policies, standards and guidelines, working with colleagues to understand how these apply in day‑to‑day work, and taking part in audits when needed. We’re looking for someone with strong leadership skills who is open to new ideas, enjoys creative ways of working, and understands what helps teams work well together.
The Partners reserve the right to alter any part of this job description in line with changing practice policy or patterns or demands made by outside agencies, to assist the individual or the practice in the duties that they may be required to undertake.
Person Specification Personal Qualities / Skills
Polite and confident
Flexible and co‑operative
Excellent interpersonal skills
Motivated and proactive
Ability to use initiative and judgement
Ability to work under pressure
Strong organisational and planning skills
Ability to use initiative and make decisions within scope of role
Proficient IT skills, including Microsoft Office and telephone systems
Ability to remain calm under pressure and handle difficult situations professionally
Ability to contribute to service improvement
Understanding of primary care processes and patient pathways
Knowledge of NHS administrative processes (referrals, registrations, recalls, etc.)
Understanding of CQC requirements and compliance standards
Familiarity with online consultation tools (e.g. eConsult, AccuRx, NHS App)
Experience
Significant experience working in a busy reception or front‑line customer service role
Proven team leadership or supervisory experience
Experience managing workloads and priorities in a fast‑paced setting –
Experience of dealing directly with the public or patients in a professional and empathetic manner
Experience of providing customer service in person and over the phone
Experience of handling challenging or sensitive situations
Experience of working with the public
Experience working within a GP Practice or NHS setting
Experience using EMIS Web or similar clinical systems
Experience monitoring and improving performance standards
Experience managing rotas or staff schedules
Qualifications
GCSEs (or equivalent) in English and Maths at Grade C/4 or above
Strong IT skills, including use of Microsoft Office and Outlook
Excellent organisational skills and attention to detail
Leadership or management training (please specify if so)
NVQ Level 3 (or above) in Business Administration or equivalent qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience - Dependant on experience
#J-18808-Ljbffr
Beechwood Medical Practice is looking for a confident, organised and motivated Care Co‑ordinator Lead to join our team in Fishponds Primary Care Centre. As the first point of contact for many of our patients, the reception team plays a vital role in the smooth running of the practice, and we are seeking a proactive leader who can support, guide and develop the team.
Main duties of the job The Care Co‑ordinator Lead is responsible for the day‑to‑day supervision and management of all reception staff and associated functions; including repeat prescribing and the clinical system, ensuring all functions are carried out in accordance with agreed protocols, reporting to the Practice Manager as necessary.
About us We encourage a culture of openness, learning and continuous improvement. All staff are supported through a comprehensive induction, ongoing training opportunities and regular supervision. We promote the values of Equality, Diversity & Inclusion, and maintain high standards of confidentiality, professionalism and patient safety in everything we do.
As part of our team, you will be joining a positive working environment where every role is valued and where staff work together to provide an excellent service for our patients. We are a close‑knit team of over 40 staff, many of whom have been in post for several years; we are looking for someone to join us long term and be part of the wider leadership team.
Job responsibilities Job Title: Care Co‑ordinator Team Leader
Reporting to: Practice Manager/s
Primary Job Responsibilities:
Prepare staff rota four weeks in advance. Ensuring adequate cover maintained at all times.
Providing cover for holiday or unplanned leave within reception team.
Ensure that daily essential tasks are completed by the team in a timely manner, Accurx messages, DNAs, Home visits, 111 reassignment.
To organise and participate in appraisals for the reception team and in liaison with the admin team leader for staff who have dual roles.
To lead the induction training programme for new staff. Training new members of the team yourself or delegating to others when this is not possible.
Ensure the team have completed their statutory and mandatory training annually or when due.
Deal with more complex enquiries from patients and deputise for Practice Manager as Practice Complaints Officer.
A good example for individuals and teams is given by providing enthusiasm, confidence, loyalty, commitment and being a good role model.
Provide a link between reception and management.
Attend relevant team meetings and organise reception team meetings, producing an agenda and minutes in a timely manner.
Act as building fire marshal, ensuring evacuation lists and visitor logs are accurate and up to date.
Contribute to the improvement of practice procedures, policies and service standards.
Confidentiality
You’ll play an important role in maintaining patient trust by handling sensitive information with care and discretion. This role involves access to confidential patient, staff, and practice information, all of which must be treated as strictly private and shared only with authorised individuals in line with practice policies and data protection requirements.
Health, Safety & Security
You’ll help create a safe and supportive working environment by following practice health and safety guidelines, using security systems appropriately, and working in a way that minimises risk. This includes keeping your skills up to date through training, maintaining clean and safe work areas, following infection control procedures, and reporting any potential hazards you notice.
Equality and Diversity
You’ll help foster an inclusive and welcoming environment by respecting the rights, privacy, dignity and beliefs of everyone you work with. This role involves treating patients, carers and colleagues with fairness and compassion, following practice policies and current legislation, and always acting in a non‑judgemental, respectful way.
Personal/Professional Development
You’ll be encouraged to grow and develop in your role by taking part in practice training and an annual performance review. This includes keeping a record of your learning, taking ownership of your professional development, and sharing your skills and experience with colleagues when appropriate.
Quality & Teamwork
You’ll help maintain high standards across the practice by taking responsibility for your work, raising any quality or risk concerns, and contributing ideas to improve how the team works. You’ll manage your time and workload effectively and work closely with colleagues and external organisations to support patient care.
Communication
Clear, compassionate communication is key in this role. You’ll communicate effectively with colleagues, patients and carers, adapting your approach to meet individual needs and using alternative communication methods where appropriate.
You’ll support the delivery and improvement of practice services by following agreed policies, standards and guidelines, working with colleagues to understand how these apply in day‑to‑day work, and taking part in audits when needed. We’re looking for someone with strong leadership skills who is open to new ideas, enjoys creative ways of working, and understands what helps teams work well together.
The Partners reserve the right to alter any part of this job description in line with changing practice policy or patterns or demands made by outside agencies, to assist the individual or the practice in the duties that they may be required to undertake.
Person Specification Personal Qualities / Skills
Polite and confident
Flexible and co‑operative
Excellent interpersonal skills
Motivated and proactive
Ability to use initiative and judgement
Ability to work under pressure
Strong organisational and planning skills
Ability to use initiative and make decisions within scope of role
Proficient IT skills, including Microsoft Office and telephone systems
Ability to remain calm under pressure and handle difficult situations professionally
Ability to contribute to service improvement
Understanding of primary care processes and patient pathways
Knowledge of NHS administrative processes (referrals, registrations, recalls, etc.)
Understanding of CQC requirements and compliance standards
Familiarity with online consultation tools (e.g. eConsult, AccuRx, NHS App)
Experience
Significant experience working in a busy reception or front‑line customer service role
Proven team leadership or supervisory experience
Experience managing workloads and priorities in a fast‑paced setting –
Experience of dealing directly with the public or patients in a professional and empathetic manner
Experience of providing customer service in person and over the phone
Experience of handling challenging or sensitive situations
Experience of working with the public
Experience working within a GP Practice or NHS setting
Experience using EMIS Web or similar clinical systems
Experience monitoring and improving performance standards
Experience managing rotas or staff schedules
Qualifications
GCSEs (or equivalent) in English and Maths at Grade C/4 or above
Strong IT skills, including use of Microsoft Office and Outlook
Excellent organisational skills and attention to detail
Leadership or management training (please specify if so)
NVQ Level 3 (or above) in Business Administration or equivalent qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience - Dependant on experience
#J-18808-Ljbffr