Hyatt Hotels Corporation
When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.
Duties and responsibilities related to the Door Host role:
Provide the first warm and professional welcome to all arriving guests, opening vehicle and hotel doors with a genuine smile.
Assist guests immediately upon arrival by unloading
luggage
from cars and taxis, ensuring it is handled with care and properly tagged.
Transport guest luggage promptly and safely to their rooms using bell carts, explaining room features (lights, AC, etc.) upon entry.
Manage the flow of traffic at the hotel entrance (porte‑cochère), ensuring the driveway remains uncongested and accessible for arriving vehicles.
Coordinate efficiently with
Valet Parking
to ensure guest vehicles are parked and retrieved quickly.
Arrange transportation for guests by hailing taxis or coordinating with private drivers, providing them with clear directions to the guest’s destination.
Manage the secure storage of guest luggage in the designated
luggage room
for early arrivals or late departures, maintaining accurate records.
Maintain the cleanliness and presentation of the hotel entrance, lobby, and bell desk area at all times.
Assist guests with special needs, such as providing wheelchair assistance or using umbrellas during inclement weather to escort them to/from vehicles.
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 2 years work experience in hotel operations
Good customer service, communications and interpersonal skills are a must
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Duties and responsibilities related to the Door Host role:
Provide the first warm and professional welcome to all arriving guests, opening vehicle and hotel doors with a genuine smile.
Assist guests immediately upon arrival by unloading
luggage
from cars and taxis, ensuring it is handled with care and properly tagged.
Transport guest luggage promptly and safely to their rooms using bell carts, explaining room features (lights, AC, etc.) upon entry.
Manage the flow of traffic at the hotel entrance (porte‑cochère), ensuring the driveway remains uncongested and accessible for arriving vehicles.
Coordinate efficiently with
Valet Parking
to ensure guest vehicles are parked and retrieved quickly.
Arrange transportation for guests by hailing taxis or coordinating with private drivers, providing them with clear directions to the guest’s destination.
Manage the secure storage of guest luggage in the designated
luggage room
for early arrivals or late departures, maintaining accurate records.
Maintain the cleanliness and presentation of the hotel entrance, lobby, and bell desk area at all times.
Assist guests with special needs, such as providing wheelchair assistance or using umbrellas during inclement weather to escort them to/from vehicles.
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 2 years work experience in hotel operations
Good customer service, communications and interpersonal skills are a must
#J-18808-Ljbffr