The Long Bay Resort
Night Auditor (Provident Doral at The Blue Miami)
The Long Bay Resort, Miami, Florida, us, 33222
Overview
The Night Auditor ensures smooth front desk operations and oversees property departments during overnight hours, and acts as a Front Desk Agent during other hours. Responsibilities include providing exceptional customer service, managing guest check‑ins and room assignments, processing payments accurately, and addressing guest inquiries. You will also submit housekeeping and maintenance requests as needed, while creating a welcoming and memorable experience for all guests. This role prioritizes delivering prompt, courteous service to maintain the highest standards of guest satisfaction.
Responsibilities
Conduct night audit procedures efficiently and accurately including verifying revenue from multiple sources and following up on discrepancies
Check‑in late‑arriving guests and handle any guest inquiries or issues during the night shift
Assist with any reservations that come in overnight including requests from travel websites like Booking.com, Airbnb, etc.
Process end‑of‑day reports and complete financial transactions
Maintain a clean and organized front desk area
Assist with guest services as needed during the night shift
Other duties as assigned
Qualifications What are we looking for?
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Ability to work 11pm - 7am shifts
Previous experience in a front desk or night audit role required
Bilingual with Spanish and English strongly preferred
Knowledge of hospitality/hotel industry
Familiarity with hotel operations and procedures
Excellent customer service skills and phone etiquette
Ability to work night shifts in a fast‑paced environment
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors
What can you look forward to? All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
Medical and Dental insurance
Supplemental insurance plans (e.g., Vision, Life, etc…)
Paid Time Off
401(k) retirement plan with company match
Bereavement Leave
Jury Duty Pay
Employee Assistance Program
David L. Brittain Scholarship Program
Tuition Reimbursement
Resort Accommodations Discount
And more!
Why choose us? We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Together, we combine decades of expertise and a shared passion for delivering unforgettable guest experiences. Join us in shaping the future of Florida’s hospitality industry and become part of a legacy of excellence.
As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!
Complete your application for one of our immediate openings, and sign up to receive notifications about featured job opportunities here: www.brittainresorts.com/careers-email-sign-up
Connect with us! @brittainresorts | TikTok | Facebook | Instagram | LinkedIn
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
#J-18808-Ljbffr
Responsibilities
Conduct night audit procedures efficiently and accurately including verifying revenue from multiple sources and following up on discrepancies
Check‑in late‑arriving guests and handle any guest inquiries or issues during the night shift
Assist with any reservations that come in overnight including requests from travel websites like Booking.com, Airbnb, etc.
Process end‑of‑day reports and complete financial transactions
Maintain a clean and organized front desk area
Assist with guest services as needed during the night shift
Other duties as assigned
Qualifications What are we looking for?
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Ability to work 11pm - 7am shifts
Previous experience in a front desk or night audit role required
Bilingual with Spanish and English strongly preferred
Knowledge of hospitality/hotel industry
Familiarity with hotel operations and procedures
Excellent customer service skills and phone etiquette
Ability to work night shifts in a fast‑paced environment
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors
What can you look forward to? All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
Medical and Dental insurance
Supplemental insurance plans (e.g., Vision, Life, etc…)
Paid Time Off
401(k) retirement plan with company match
Bereavement Leave
Jury Duty Pay
Employee Assistance Program
David L. Brittain Scholarship Program
Tuition Reimbursement
Resort Accommodations Discount
And more!
Why choose us? We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Together, we combine decades of expertise and a shared passion for delivering unforgettable guest experiences. Join us in shaping the future of Florida’s hospitality industry and become part of a legacy of excellence.
As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!
Complete your application for one of our immediate openings, and sign up to receive notifications about featured job opportunities here: www.brittainresorts.com/careers-email-sign-up
Connect with us! @brittainresorts | TikTok | Facebook | Instagram | LinkedIn
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
#J-18808-Ljbffr