Workforce Planner – Call Center Forecasting & Ops

A leading utility company in North Fort Myers is seeking a Workforce Specialist for its call center operations. This role involves managing workforce forecasting, scheduling, and real-time performance monitoring to meet service level targets while controlling labor costs. The ideal candidate excels in a high-pressure, mission-critical environment and has a strong analytical background. The position offers a comprehensive benefits package and opportunities for career growth within the organization. #J-18808-Ljbffr