Call Center Workforce Lead - Forecasting & Real-Time Ops

A local electric cooperative in Florida is seeking a Workforce Specialist responsible for workforce planning and real-time management. The ideal candidate should have 3–7 years of experience in Workforce Management and be skilled in using Colabrio WFM and Cisco WebEx. Strong analytical skills, proficiency in Microsoft Excel, and a solid understanding of call center KPIs are essential. This role is crucial during emergency situations, ensuring service levels are maintained under pressure. #J-18808-Ljbffr