RR Donnelley & Sons
Company Description
Williams Lea by RRD is a global business support services company with a strong legacy-over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world-especially within legal, financial, and professional services industries.
We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly
Job Description The
Executive Assistant
provides a wide variety of executive level administrative support to high-level senior professionals within a firm, office and/or client, which may include tasks such as calendar and phone management, travel bookings, expense reports, and any additional administrative job tasks as assigned.
The Executive Assistant will be a proven subject matter expert that will provide white glove executive support to assigned professionals.
Pay:
31.50/hour
Shift:
M-F, 8:30am to 5:30pm et
CANDIDATE MUST LIVE NEAR COLUMBUS, OH OR WHEELING, WV
(* denotes an "essential function")
Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
Complex calendar and meeting coordination including ability to make decisions on behalf of supported professional
Complex travel bookings including ability to accurately plan multi-leg international trips
Communicate and/or respond in effective and professional manner on behalf of supported professional
Utilize appropriate logs and/or tracking software for all administrative support work
Ensure that job tickets are properly filled out before beginning work
Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues
Meet contracted deadlines for accepting, completing, and delivering all work
Troubleshoot basic equipment problems
Assist in developing training plans and process maps for the administrative operation
Deliver training plans to a team of Admins
Serve as a subject matter expert and resource for junior employees
Interact with clients in person, over the phone, via video or electronically in a professional and knowledgeable manner
Prioritize workflow and efficiently multi-task
Performs Quality Assurance on own work and work of others
Answer telephone, emails, and place service calls when needed
Use equipment and supplies in a cost-efficient manner
Help to foster a proactive environment of continuous service enhancement and relationship building with the client
Adhere to Williams Lea policies in addition to client site policies
Qualifications Job qualifications
Associate degree or advanced degree preferred. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history
5+ years' experience supporting at the executive level in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (3) years or more. Formal education and/or training may be considered in lieu of experience
Excellent calendar management experience and skills, including the coordination of complex executive meetings
Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client
Familiar with other software programs for providing administrative support
Previous experience scheduling travel arrangement strongly preferred.
Previous experience providing administrative support at the executive level preferred
Ability to interact well with all levels of management
Able to be trusted with highly sensitive and confidential information and handle with professionalism and discretion
Strong attention to detail; able to work on multiple projects simultaneously with little to no errors
Must have excellent organizational skills
Must be able to meet deadlines and complete all projects in a timely manner and maintain professionalism and composure when working with immediate deadlines
Able to exercise good judgment to make decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
Ability to effectively work independently with strong decision-making abilities with minimal supervision as well as the ability to work collaboratively as part of a team
Ability to work in a fast-paced, high volume environment with efficient and effective multi-tasking skills
Ability to communicate professionally both verbally and in writing
Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
Must be self-motivated with a positive attitude while remaining flexible, proactive, resourceful and efficient
Proven customer service skills are required to create, maintain, and enhance customer relationships
Additional Information It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
Who we are In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
RRD is an Equal Opportunity Employer, including disability/veterans
#J-18808-Ljbffr
We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly
Job Description The
Executive Assistant
provides a wide variety of executive level administrative support to high-level senior professionals within a firm, office and/or client, which may include tasks such as calendar and phone management, travel bookings, expense reports, and any additional administrative job tasks as assigned.
The Executive Assistant will be a proven subject matter expert that will provide white glove executive support to assigned professionals.
Pay:
31.50/hour
Shift:
M-F, 8:30am to 5:30pm et
CANDIDATE MUST LIVE NEAR COLUMBUS, OH OR WHEELING, WV
(* denotes an "essential function")
Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
Complex calendar and meeting coordination including ability to make decisions on behalf of supported professional
Complex travel bookings including ability to accurately plan multi-leg international trips
Communicate and/or respond in effective and professional manner on behalf of supported professional
Utilize appropriate logs and/or tracking software for all administrative support work
Ensure that job tickets are properly filled out before beginning work
Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues
Meet contracted deadlines for accepting, completing, and delivering all work
Troubleshoot basic equipment problems
Assist in developing training plans and process maps for the administrative operation
Deliver training plans to a team of Admins
Serve as a subject matter expert and resource for junior employees
Interact with clients in person, over the phone, via video or electronically in a professional and knowledgeable manner
Prioritize workflow and efficiently multi-task
Performs Quality Assurance on own work and work of others
Answer telephone, emails, and place service calls when needed
Use equipment and supplies in a cost-efficient manner
Help to foster a proactive environment of continuous service enhancement and relationship building with the client
Adhere to Williams Lea policies in addition to client site policies
Qualifications Job qualifications
Associate degree or advanced degree preferred. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history
5+ years' experience supporting at the executive level in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (3) years or more. Formal education and/or training may be considered in lieu of experience
Excellent calendar management experience and skills, including the coordination of complex executive meetings
Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client
Familiar with other software programs for providing administrative support
Previous experience scheduling travel arrangement strongly preferred.
Previous experience providing administrative support at the executive level preferred
Ability to interact well with all levels of management
Able to be trusted with highly sensitive and confidential information and handle with professionalism and discretion
Strong attention to detail; able to work on multiple projects simultaneously with little to no errors
Must have excellent organizational skills
Must be able to meet deadlines and complete all projects in a timely manner and maintain professionalism and composure when working with immediate deadlines
Able to exercise good judgment to make decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
Ability to effectively work independently with strong decision-making abilities with minimal supervision as well as the ability to work collaboratively as part of a team
Ability to work in a fast-paced, high volume environment with efficient and effective multi-tasking skills
Ability to communicate professionally both verbally and in writing
Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
Must be self-motivated with a positive attitude while remaining flexible, proactive, resourceful and efficient
Proven customer service skills are required to create, maintain, and enhance customer relationships
Additional Information It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
Who we are In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
RRD is an Equal Opportunity Employer, including disability/veterans
#J-18808-Ljbffr