RR Donnelley
About the Company
Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people‑powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high‑volume print and digital communications, we’re the behind‑the‑scenes team making everything run smoothly.
Job Description Pay:
$29.92–$31.50
Schedule:
M‑F 8:30am–5:30pm
(* denotes an “essential function”)
Responsibilities
Perform work in administrative support, including answering phone lines, providing customer service, editing/transcribing documents, and data entry for expenses, time, invoices, and other items.
Handle oversight for confidential company information such as corporate credit card information, P‑cards, employee and client distribution lists, and prospective and current employee information.
Co‑ordinate complex calendars and meetings, making decisions on behalf of supported professionals.
Book complex travel, including accurate planning of multi‑leg international trips.
Communicate and respond in an effective and professional manner on behalf of supported professionals.
Utilize appropriate logs and tracking software for all administrative support work.
Ensure that job tickets are properly filled out before beginning work.
Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle.
Communicate with team members, leaders, supervisors, or client supervisors regarding job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering all work.
Troubleshoot basic equipment problems.
Assist in developing training plans and process maps for the administrative operation.
Deliver training plans to a team of administrators.
Serve as a subject‑matter expert and resource for junior employees.
Interact with clients in person, over the phone, via video or electronically in a professional and knowledgeable manner.
Prioritize workflow and efficiently multi‑task.
Perform quality assurance on own work and the work of others.
Answer telephone, emails, and place service calls when needed.
Use equipment and supplies in a cost‑efficient manner.
Help foster a proactive environment of continuous service enhancement and relationship building with the client.
Adhere to Williams Lea policies in addition to client site policies.
Working Conditions
Position operates at sites with a maximum of 24/7 operations. Individual shift requirements will vary by site.
Ability to work overtime as needed.
Work is performed in a professional work environment and/or from a home setting.
Business casual and/or professional attire required.
Qualifications
Associate degree or advanced degree preferred; commensurate experience may be considered in lieu of education.
5+ years’ experience supporting at the executive level in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of three years.
Excellent calendar management experience and skills, including the coordination of complex executive meetings.
Advanced proficiency in MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to troubleshoot software applicable to the business/client.
Familiarity with other software programs for providing administrative support.
Prior experience scheduling travel arrangements strongly preferred.
Prior experience providing executive‑level administrative support preferred.
Ability to interact well with all levels of management.
Trusted with highly sensitive and confidential information; handle with professionalism and discretion.
Strong attention to detail; able to work on multiple projects simultaneously with little to no errors.
Excellent organizational skills.
Ability to meet deadlines and complete all projects in a timely manner while maintaining professionalism under pressure.
Good judgment to make decisions that conform to business needs and policy.
Problem‑solving skills and understanding of when to escalate a problem.
Ability to work independently with strong decision‑making skills and with minimal supervision; also able to work collaboratively as part of a team.
Ability to work in a fast‑paced, high‑volume environment with efficient multi‑tasking.
Professional communication skills, both verbal and written.
Proficiency in using equipment, technology, software, and hardware necessary for job functions.
Self‑motivated with a positive attitude while remaining flexible, proactive, resourceful, and efficient.
Proven customer service skills are required to create, maintain, and enhance customer relationships.
Additional Information It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing.
All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans.
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Job Description Pay:
$29.92–$31.50
Schedule:
M‑F 8:30am–5:30pm
(* denotes an “essential function”)
Responsibilities
Perform work in administrative support, including answering phone lines, providing customer service, editing/transcribing documents, and data entry for expenses, time, invoices, and other items.
Handle oversight for confidential company information such as corporate credit card information, P‑cards, employee and client distribution lists, and prospective and current employee information.
Co‑ordinate complex calendars and meetings, making decisions on behalf of supported professionals.
Book complex travel, including accurate planning of multi‑leg international trips.
Communicate and respond in an effective and professional manner on behalf of supported professionals.
Utilize appropriate logs and tracking software for all administrative support work.
Ensure that job tickets are properly filled out before beginning work.
Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle.
Communicate with team members, leaders, supervisors, or client supervisors regarding job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering all work.
Troubleshoot basic equipment problems.
Assist in developing training plans and process maps for the administrative operation.
Deliver training plans to a team of administrators.
Serve as a subject‑matter expert and resource for junior employees.
Interact with clients in person, over the phone, via video or electronically in a professional and knowledgeable manner.
Prioritize workflow and efficiently multi‑task.
Perform quality assurance on own work and the work of others.
Answer telephone, emails, and place service calls when needed.
Use equipment and supplies in a cost‑efficient manner.
Help foster a proactive environment of continuous service enhancement and relationship building with the client.
Adhere to Williams Lea policies in addition to client site policies.
Working Conditions
Position operates at sites with a maximum of 24/7 operations. Individual shift requirements will vary by site.
Ability to work overtime as needed.
Work is performed in a professional work environment and/or from a home setting.
Business casual and/or professional attire required.
Qualifications
Associate degree or advanced degree preferred; commensurate experience may be considered in lieu of education.
5+ years’ experience supporting at the executive level in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of three years.
Excellent calendar management experience and skills, including the coordination of complex executive meetings.
Advanced proficiency in MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to troubleshoot software applicable to the business/client.
Familiarity with other software programs for providing administrative support.
Prior experience scheduling travel arrangements strongly preferred.
Prior experience providing executive‑level administrative support preferred.
Ability to interact well with all levels of management.
Trusted with highly sensitive and confidential information; handle with professionalism and discretion.
Strong attention to detail; able to work on multiple projects simultaneously with little to no errors.
Excellent organizational skills.
Ability to meet deadlines and complete all projects in a timely manner while maintaining professionalism under pressure.
Good judgment to make decisions that conform to business needs and policy.
Problem‑solving skills and understanding of when to escalate a problem.
Ability to work independently with strong decision‑making skills and with minimal supervision; also able to work collaboratively as part of a team.
Ability to work in a fast‑paced, high‑volume environment with efficient multi‑tasking.
Professional communication skills, both verbal and written.
Proficiency in using equipment, technology, software, and hardware necessary for job functions.
Self‑motivated with a positive attitude while remaining flexible, proactive, resourceful, and efficient.
Proven customer service skills are required to create, maintain, and enhance customer relationships.
Additional Information It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing.
All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans.
#J-18808-Ljbffr