Hilton Worldwide, Inc.
Residences Housekeeper - Waldorf Astoria Atlanta Buckhead
Hilton Worldwide, Inc., Atlanta, Georgia, United States, 30383
Job Description - Residences Housekeeper - Waldorf Astoria Atlanta Buckhead (HOT0C7M6)
Job Number HOT0C7M6
Work Locations Waldorf Astoria Atlanta Buckhead 3376 Peachtree Road NE Atlanta 30326
Waldorf Astoria is looking for a Residences Housekeeper to join the Residences Team at this gorgeous Atlanta property!
Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.
Shift
Full Availability - must have availability to work weekdays, weekends, and holidays.
Duties and Supporting Responsibilities
Offer a warm, sincere and personalized welcome to all Residents.
Exhibit courtesy and respect to residents at all times.
Accept direction and follow through without complaint.
Promptly communicate repair needs and safety issues.
Possess a positive and outgoing personality.
Have a good written and verbal command of the English language.
Minimum of two years previous housekeeping experience as a room attendant.
Attention to detail is very important.
Maintain a professional appearance and grooming.
Residences Cleanliness and Tidiness
Residences are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory staff during initial training.
Thoroughly clean bathrooms, walls, bathtub, shower, water closet using the suggested chemicals; after cleaning, dry all areas, fixtures and surfaces.
Arrange all toiletries straightened on a piece of cloth in the bathroom.
Replenish all amenities and terry items.
Efficiently make bed to meet appearance standard as demonstrated.
Arrange all clothing items in residents' bedrooms folded neatly according to standard as demonstrated.
Upkeep residences to include all inside windows and mirrors.
Remove all room‑service trays from Residence hallways and/or corridors to be brought to back landings and call for pick‑up.
Vacuum the residences’ carpet and wipe down furniture and baseboards according to standard in all assigned work areas.
Ensure all service standards are executed.
Residence Equipment and Facilities
Recognize and report all missing, damaged or sub‑standard furniture, fixtures and equipment via HOTSOS iPod touch.
Ensure that all electronic devices (television, remote controls, stereo, and telephones) are working properly.
Residences’ Requests Handling
Evaluate work assignment and prioritize workload according to residence requests.
Ensure all residences assigned are completed with correct status marked at the end of the day including any information for input into resident history file.
Qualifications
Hospitality - passionate about delivering exceptional guest experiences.
Integrity - do the right thing, all the time.
Leadership - leaders in our industry and communities.
Teamwork - team players in everything we do.
Ownership - owners of our actions and decisions.
Now - operate with a sense of urgency and discipline.
Qualities: Quality, Productivity, Customer Focus.
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Benefits
Access to pay when you need it through DailyPay
Medical insurance coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑class paid time off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑free education: access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
401k plan and company match to help save for your retirement
Hilton Shares: employee stock purchase program (ESPP) – purchase Hilton shares at a 15 % discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property‑specific terms and conditions of employment.
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Job Number HOT0C7M6
Work Locations Waldorf Astoria Atlanta Buckhead 3376 Peachtree Road NE Atlanta 30326
Waldorf Astoria is looking for a Residences Housekeeper to join the Residences Team at this gorgeous Atlanta property!
Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.
Shift
Full Availability - must have availability to work weekdays, weekends, and holidays.
Duties and Supporting Responsibilities
Offer a warm, sincere and personalized welcome to all Residents.
Exhibit courtesy and respect to residents at all times.
Accept direction and follow through without complaint.
Promptly communicate repair needs and safety issues.
Possess a positive and outgoing personality.
Have a good written and verbal command of the English language.
Minimum of two years previous housekeeping experience as a room attendant.
Attention to detail is very important.
Maintain a professional appearance and grooming.
Residences Cleanliness and Tidiness
Residences are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory staff during initial training.
Thoroughly clean bathrooms, walls, bathtub, shower, water closet using the suggested chemicals; after cleaning, dry all areas, fixtures and surfaces.
Arrange all toiletries straightened on a piece of cloth in the bathroom.
Replenish all amenities and terry items.
Efficiently make bed to meet appearance standard as demonstrated.
Arrange all clothing items in residents' bedrooms folded neatly according to standard as demonstrated.
Upkeep residences to include all inside windows and mirrors.
Remove all room‑service trays from Residence hallways and/or corridors to be brought to back landings and call for pick‑up.
Vacuum the residences’ carpet and wipe down furniture and baseboards according to standard in all assigned work areas.
Ensure all service standards are executed.
Residence Equipment and Facilities
Recognize and report all missing, damaged or sub‑standard furniture, fixtures and equipment via HOTSOS iPod touch.
Ensure that all electronic devices (television, remote controls, stereo, and telephones) are working properly.
Residences’ Requests Handling
Evaluate work assignment and prioritize workload according to residence requests.
Ensure all residences assigned are completed with correct status marked at the end of the day including any information for input into resident history file.
Qualifications
Hospitality - passionate about delivering exceptional guest experiences.
Integrity - do the right thing, all the time.
Leadership - leaders in our industry and communities.
Teamwork - team players in everything we do.
Ownership - owners of our actions and decisions.
Now - operate with a sense of urgency and discipline.
Qualities: Quality, Productivity, Customer Focus.
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Benefits
Access to pay when you need it through DailyPay
Medical insurance coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑class paid time off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑free education: access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
401k plan and company match to help save for your retirement
Hilton Shares: employee stock purchase program (ESPP) – purchase Hilton shares at a 15 % discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property‑specific terms and conditions of employment.
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