Sun Mountain Lodge, Inc.
Job Details
Job Location:
Winthrop, WA 98862
Salary Range:
$20.00 - $30.00 Base+Commission/month
Job Overview The Spa Manger at Sun Mountain Lodgeis responsible forthe overall management and performance of thelodge’sspa and wellness facilities. This role involves creating a relaxing and rejuvenating experience for guests, supervising spa staff, and achieving revenue targets through effective spa operations.
Key Responsibilities
Spa Operations Management
Oversee all aspects of spa operations, including treatment rooms, reception, relaxationareas.
Ensure the cleanliness, maintenance, and functionality of spa facilities.
Develop and implement standard operating procedures tomaintainhigh- qualityservice.
Guest Experience
Ensure that guests receive exceptional service and have a memorable spa experience.
Handle guest inquiries, complaints, and feedback promptly and professionally.
Monitor guest satisfaction and implement improvements based on feedback.
Staff Management and Training
Supervise spa staff, including massage therapists, estheticians, and receptionists.
Conduct regular staff meetings and training sessions to enhance skills and maintainconsistent service quality.
Foster a positive and collaborative work environment among spa team members.
Financial Performance
Develop and manage the spa budget, including revenue and expense forecasting.
Implement pricing strategies, packages, and promotions to maximize revenue whilemaintainingprofitability.
Marketing and Promotion
Collaborate withlodge’smarketing team to create spa-related promotions and packages.
Develop and execute marketing strategies to attract new spa guests andretainexisting clients.
Utilize digital marketing, social media, and email campaigns to promote spa services.
Inventory and Supplies
Manage spa inventory, including products, equipment, and supplies.
Ensureappropriate stocklevels to meet guest demand and treatment requirements.
Establish relationships with suppliers and negotiate favorable terms.
Compliance and Safety
Ensure compliance with health and safety regulations, including sanitation and hygiene standards.
Maintainaccuraterecords of client treatments and spa operations.
Stay informed about industry trends, licensingrequirements, and best practices.
Qualifications
#J-18808-Ljbffr
Winthrop, WA 98862
Salary Range:
$20.00 - $30.00 Base+Commission/month
Job Overview The Spa Manger at Sun Mountain Lodgeis responsible forthe overall management and performance of thelodge’sspa and wellness facilities. This role involves creating a relaxing and rejuvenating experience for guests, supervising spa staff, and achieving revenue targets through effective spa operations.
Key Responsibilities
Spa Operations Management
Oversee all aspects of spa operations, including treatment rooms, reception, relaxationareas.
Ensure the cleanliness, maintenance, and functionality of spa facilities.
Develop and implement standard operating procedures tomaintainhigh- qualityservice.
Guest Experience
Ensure that guests receive exceptional service and have a memorable spa experience.
Handle guest inquiries, complaints, and feedback promptly and professionally.
Monitor guest satisfaction and implement improvements based on feedback.
Staff Management and Training
Supervise spa staff, including massage therapists, estheticians, and receptionists.
Conduct regular staff meetings and training sessions to enhance skills and maintainconsistent service quality.
Foster a positive and collaborative work environment among spa team members.
Financial Performance
Develop and manage the spa budget, including revenue and expense forecasting.
Implement pricing strategies, packages, and promotions to maximize revenue whilemaintainingprofitability.
Marketing and Promotion
Collaborate withlodge’smarketing team to create spa-related promotions and packages.
Develop and execute marketing strategies to attract new spa guests andretainexisting clients.
Utilize digital marketing, social media, and email campaigns to promote spa services.
Inventory and Supplies
Manage spa inventory, including products, equipment, and supplies.
Ensureappropriate stocklevels to meet guest demand and treatment requirements.
Establish relationships with suppliers and negotiate favorable terms.
Compliance and Safety
Ensure compliance with health and safety regulations, including sanitation and hygiene standards.
Maintainaccuraterecords of client treatments and spa operations.
Stay informed about industry trends, licensingrequirements, and best practices.
Qualifications
#J-18808-Ljbffr