Dunhill Professional Search
Federal Network Shift Supervisor - Secret Clearance
Dunhill Professional Search, Reston, Virginia, United States
Federal Network Support Shift Supervisor
Location: Reston, VA
Clearance: Active Secret Clearance Required
Shifts: (1) Day, (1) Swing, and (1) Night (24x7 Operations)
We are currently hiring a Federal Network Support Shift Supervisor to lead a team supporting mission-critical networking infrastructure within secure Government Cloud environments supporting Microsoft! This role supervises Federal Network Support Engineers while also performing duties as an intermediate-level engineer. The position supports 24x7 operations for the Azure Core Networking team and serves as a bridge between Tier 1 operational support and Tier 2 specialized technical expertise. The ideal candidate will bring strong leadership skills, deep networking knowledge, and experience operating in secure federal environments.
Key Responsibilities Supervise and coordinate daily activities of a team of Federal Network Support Engineers Ensure team productivity, operational excellence, and high customer satisfaction Gather, analyze, and report performance metrics for team members Serve as the primary escalation point for Tier 1 support teams Ensure compliance with policies, procedures, and operational standards Lead triage and resolution of moderate-complexity Livesite, customer-reported, and deployment incidents Perform optical SPAN monitoring and network performance optimization Support WAN incidents and coordinate resolution efforts Execute end-to-end deployment of Microsoft ExpressRoute devices, including onboarding to GWM Validate and troubleshoot network configurations prior to production deployment Support PulseVPN and WebPortal implementations in Fairfax environments Coordinate HWProxy and scripting framework support for AZN systems Conduct root cause analysis on recurring incidents and implement preventive solutions Issue Letters of Authorization (LOAs) and perform operational readiness testing with Microsoft partners Support decommissioning (Decom) activities within federal cloud networking environments Provide advanced technical guidance to Tier 1 engineers during complex incidents Develop and maintain advanced troubleshooting documentation and knowledge base articles Coordinate with Microsoft partners (AT&T, BT, Verizon, Equinix, etc.) on onboarding and capacity planning Manage end-to-end contract sign-off processes for new Microsoft partners Escalate highly complex or specialized issues to Tier 2 teams with complete documentation Participate in post-incident reviews and continuous improvement initiatives Additional Responsibilities Analyze system problems and develop solutions to improve operational efficiency Provide recommendations for short-term system projects and operational plans Prepare operational forecasts and technical requirements Monitor and support complex IT infrastructure environments Design, evaluate, and troubleshoot advanced IT and network systems Minimum Qualifications Associate’s Degree or equivalent experience; Bachelor’s Degree in IT, Computer Science, or related field preferred 1–2 years of experience managing IT staff 4+ years of experience in network operations or technical support Security Requirements Active Secret clearance Ability to obtain CJIS background clearance Required Certifications (One or More) CompTIA Network+ CompTIA Security+ Microsoft Azure AZ-900
We are currently hiring a Federal Network Support Shift Supervisor to lead a team supporting mission-critical networking infrastructure within secure Government Cloud environments supporting Microsoft! This role supervises Federal Network Support Engineers while also performing duties as an intermediate-level engineer. The position supports 24x7 operations for the Azure Core Networking team and serves as a bridge between Tier 1 operational support and Tier 2 specialized technical expertise. The ideal candidate will bring strong leadership skills, deep networking knowledge, and experience operating in secure federal environments.
Key Responsibilities Supervise and coordinate daily activities of a team of Federal Network Support Engineers Ensure team productivity, operational excellence, and high customer satisfaction Gather, analyze, and report performance metrics for team members Serve as the primary escalation point for Tier 1 support teams Ensure compliance with policies, procedures, and operational standards Lead triage and resolution of moderate-complexity Livesite, customer-reported, and deployment incidents Perform optical SPAN monitoring and network performance optimization Support WAN incidents and coordinate resolution efforts Execute end-to-end deployment of Microsoft ExpressRoute devices, including onboarding to GWM Validate and troubleshoot network configurations prior to production deployment Support PulseVPN and WebPortal implementations in Fairfax environments Coordinate HWProxy and scripting framework support for AZN systems Conduct root cause analysis on recurring incidents and implement preventive solutions Issue Letters of Authorization (LOAs) and perform operational readiness testing with Microsoft partners Support decommissioning (Decom) activities within federal cloud networking environments Provide advanced technical guidance to Tier 1 engineers during complex incidents Develop and maintain advanced troubleshooting documentation and knowledge base articles Coordinate with Microsoft partners (AT&T, BT, Verizon, Equinix, etc.) on onboarding and capacity planning Manage end-to-end contract sign-off processes for new Microsoft partners Escalate highly complex or specialized issues to Tier 2 teams with complete documentation Participate in post-incident reviews and continuous improvement initiatives Additional Responsibilities Analyze system problems and develop solutions to improve operational efficiency Provide recommendations for short-term system projects and operational plans Prepare operational forecasts and technical requirements Monitor and support complex IT infrastructure environments Design, evaluate, and troubleshoot advanced IT and network systems Minimum Qualifications Associate’s Degree or equivalent experience; Bachelor’s Degree in IT, Computer Science, or related field preferred 1–2 years of experience managing IT staff 4+ years of experience in network operations or technical support Security Requirements Active Secret clearance Ability to obtain CJIS background clearance Required Certifications (One or More) CompTIA Network+ CompTIA Security+ Microsoft Azure AZ-900