Dunhill Professional Search & Government Solutions
Federal Network Support Shift Supervisor- Secret Clearance
Dunhill Professional Search & Government Solutions, Reston, Virginia, United States, 22090
Federal Network Support Shift Supervisor
Location:
Reston, VA
Clearance:
Active Secret Clearance Required
Shifts:
Day, Swing, Night (24x7 Operations)
We are currently hiring a
Federal Network Support Shift Supervisor
to lead a team supporting mission‑critical networking infrastructure within secure Government Cloud environments supporting Microsoft! This role supervises Federal Network Support Engineers while also performing duties as an intermediate‑level engineer. The position supports 24x7 operations for the Azure Core Networking team and serves as a bridge between Tier 1 operational support and Tier 2 specialized technical expertise.
Base pay range $117,000.00/yr - $121,000.00/yr
Key Responsibilities Leadership & Operational Oversight
Supervise and coordinate daily activities of a team of Federal Network Support Engineers
Ensure team productivity, operational excellence, and high customer satisfaction
Gather, analyze, and report performance metrics for team members
Serve as the primary escalation point for Tier 1 support teams
Ensure compliance with policies, procedures, and operational standards
Advanced Network Operations
Lead triage and resolution of moderate‑complexity Livesite, customer‑reported, and deployment incidents
Perform optical SPAN monitoring and network performance optimization
Support WAN incidents and coordinate resolution efforts
Execute end‑to‑end deployment of Microsoft ExpressRoute devices, including onboarding to GWM
Validate and troubleshoot network configurations prior to production deployment
Support PulseVPN and WebPortal implementations in Fairfax environments
Coordinate HWProxy and scripting framework support for AZN systems
Technical Problem Solving
Conduct root cause analysis on recurring incidents and implement preventive solutions
Issue Letters of Authorization (LOAs) and perform operational readiness testing with Microsoft partners
Support decommissioning (Decom) activities within federal cloud networking environments
Provide advanced technical guidance to Tier 1 engineers during complex incidents
Develop and maintain advanced troubleshooting documentation and knowledge base articles
Coordinate with Microsoft partners (AT&T, BT, Verizon, Equinix, etc.) on onboarding and capacity planning
Manage end‑to‑end contract sign‑off processes for new Microsoft partners
Escalate highly complex or specialized issues to Tier 2 teams with complete documentation
Participate in post‑incident reviews and continuous improvement initiatives
Additional Responsibilities
Analyze system problems and develop solutions to improve operational efficiency
Provide recommendations for short‑term system projects and operational plans
Prepare operational forecasts and technical requirements
Monitor and support complex IT infrastructure environments
Design, evaluate, and troubleshoot advanced IT and network systems
Minimum Qualifications
Associate’s Degree or equivalent experience; Bachelor’s Degree in IT, Computer Science, or related field preferred
1–2 years of experience managing IT staff
4+ years of experience in network operations or technical support
Security Requirements
Ability to obtain
CJIS
background clearance
Required Certifications
CompTIA Network+
CompTIA Security+
Preferred Qualifications
Experience supporting federal government cloud environments
Cisco CCNP or equivalent networking certification
Prior experience in managed service provider (MSP) or cloud operations environments
Strong understanding of enterprise networking concepts (BGP, OSPF, MPLS, VPN)
Hands‑on experience with Microsoft Azure networking services (ExpressRoute, VPN Gateway, Virtual WAN)
Experience with network monitoring tools, SPAN, and packet capture analysis
Familiarity with incident management and ticketing systems
Excellent troubleshooting, documentation, and communication skills
Ability to work independently in a 24x7 shift‑based environment
Strong customer service mindset and attention to detail
Experience with network automation and scripting (PowerShell, Python) preferred
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Reston, VA
Clearance:
Active Secret Clearance Required
Shifts:
Day, Swing, Night (24x7 Operations)
We are currently hiring a
Federal Network Support Shift Supervisor
to lead a team supporting mission‑critical networking infrastructure within secure Government Cloud environments supporting Microsoft! This role supervises Federal Network Support Engineers while also performing duties as an intermediate‑level engineer. The position supports 24x7 operations for the Azure Core Networking team and serves as a bridge between Tier 1 operational support and Tier 2 specialized technical expertise.
Base pay range $117,000.00/yr - $121,000.00/yr
Key Responsibilities Leadership & Operational Oversight
Supervise and coordinate daily activities of a team of Federal Network Support Engineers
Ensure team productivity, operational excellence, and high customer satisfaction
Gather, analyze, and report performance metrics for team members
Serve as the primary escalation point for Tier 1 support teams
Ensure compliance with policies, procedures, and operational standards
Advanced Network Operations
Lead triage and resolution of moderate‑complexity Livesite, customer‑reported, and deployment incidents
Perform optical SPAN monitoring and network performance optimization
Support WAN incidents and coordinate resolution efforts
Execute end‑to‑end deployment of Microsoft ExpressRoute devices, including onboarding to GWM
Validate and troubleshoot network configurations prior to production deployment
Support PulseVPN and WebPortal implementations in Fairfax environments
Coordinate HWProxy and scripting framework support for AZN systems
Technical Problem Solving
Conduct root cause analysis on recurring incidents and implement preventive solutions
Issue Letters of Authorization (LOAs) and perform operational readiness testing with Microsoft partners
Support decommissioning (Decom) activities within federal cloud networking environments
Provide advanced technical guidance to Tier 1 engineers during complex incidents
Develop and maintain advanced troubleshooting documentation and knowledge base articles
Coordinate with Microsoft partners (AT&T, BT, Verizon, Equinix, etc.) on onboarding and capacity planning
Manage end‑to‑end contract sign‑off processes for new Microsoft partners
Escalate highly complex or specialized issues to Tier 2 teams with complete documentation
Participate in post‑incident reviews and continuous improvement initiatives
Additional Responsibilities
Analyze system problems and develop solutions to improve operational efficiency
Provide recommendations for short‑term system projects and operational plans
Prepare operational forecasts and technical requirements
Monitor and support complex IT infrastructure environments
Design, evaluate, and troubleshoot advanced IT and network systems
Minimum Qualifications
Associate’s Degree or equivalent experience; Bachelor’s Degree in IT, Computer Science, or related field preferred
1–2 years of experience managing IT staff
4+ years of experience in network operations or technical support
Security Requirements
Ability to obtain
CJIS
background clearance
Required Certifications
CompTIA Network+
CompTIA Security+
Preferred Qualifications
Experience supporting federal government cloud environments
Cisco CCNP or equivalent networking certification
Prior experience in managed service provider (MSP) or cloud operations environments
Strong understanding of enterprise networking concepts (BGP, OSPF, MPLS, VPN)
Hands‑on experience with Microsoft Azure networking services (ExpressRoute, VPN Gateway, Virtual WAN)
Experience with network monitoring tools, SPAN, and packet capture analysis
Familiarity with incident management and ticketing systems
Excellent troubleshooting, documentation, and communication skills
Ability to work independently in a 24x7 shift‑based environment
Strong customer service mindset and attention to detail
Experience with network automation and scripting (PowerShell, Python) preferred
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr