Job Title: Planner IV – Operations Manager

Job Title: Planner IV – Operations Manager Working Title: Operations Manager Division/Bureau: EPGA – Operations Branch, Overdose Response Center (ORC) TPN: EPG015 Location: New Castle, DE 19720 Work Type: Onsite (Monday–Friday, with schedule flexibility required) Employment Type: Temporary Contract (Up to 1 Year) Hours: Full-Time (37.5–40 hours/week) Shift: 1st Shift (with evening/weekend coverage as needed) Pay Rate: $35–$38/hour (W2) Driving/Travel Required: Yes Position Overview The Operations Manager will serve as the Operations Branch Manager for the Overdose Response Center (ORC). The ORC functions as a near real-time data analytics, planning, and deployment center supporting statewide overdose and opioid response efforts. This role is responsible for managing daily ORC operations, supervising staff, coordinating multi-agency deployments, and supporting data-informed decision-making to guide outreach and response activities. ORC operations run 7 days a week, and this role requires flexibility to support weekend and evening operations based on response needs. Key Responsibilities Provide day-to-day supervision of ORC Operations Branch staff, including planners and data/intelligence analysts Establish and maintain ORC operational processes and procedures in coordination with leadership Develop, finalize, and oversee weekly Deployment Orders and Response Plans for PORT and other deployable assets Assist with data analysis and operational decision-making to inform deployments and response strategies Compile and submit weekly briefing materials, deployment plans, and operational reports for leadership Investigate operational or deployment issues and recommend solutions to the ORC Director Coordinate with multiple agencies, partners, and community organizations to support statewide response efforts Perform additional duties as assigned to support ORC operations and overdose response initiatives Minimum Qualifications Knowledge and understanding of emergency response or operational planning Experience with multi-agency coordination and collaborative operations Strong organizational, communication, and leadership skills Ability to work effectively in a fast-paced, mission-driven environment Preferred Qualifications Experience in public health, overdose response, emergency management, or crisis response operations Supervisory experience managing planners, analysts, or operations staff Experience working in an operations center, emergency operations center (EOC), or command environment Familiarity with data-driven deployment or response planning How to apply:- Interested candidates can reach at 510-400-6494 or Yashika@arohatechnologies.com