Prismecs LLC
General Manager – Business Operations & Commercial Enablement
Prismecs LLC, Houston, Texas, United States, 77246
Job Description
The
General Manager – Business Operations & Commercial Enablement
is a senior, hands‑on leader responsible for scaling the company’s operational backbone while driving disciplined commercial execution.
This role combines corporate operations leadership with general management accountability, overseeing sales operations, business processes, internal governance, and cross‑functional execution. The General Manager ensures that systems, people, and workflows are aligned to support profitable growth, strong customer delivery, and operational excellence.
Key responsibilities include:
Act as the operational right hand to the CEO, translating strategy into execution
Drive company-wide operating cadence, including weekly execution reviews, monthly performance dashboards, and quarterly business planning
Own cross‑functional alignment across Sales, Projects, Finance, HR, and Leadership
Ensure accountability for outcomes, not just activity
Business Operations Leadership
Build and lead the corporate operations function, covering sales operations, internal processes, governance, and administrative controls
Establish, document, and enforce standard operating procedures (SOPs) across teams
Oversee compliance with internal policies, audit readiness, and documentation discipline
Design scalable operating models that support growth without unnecessary complexity
Sales Operations & Commercial Enablement
Own CRM integrity and discipline across Sales and Program teams (Zoho CRM)
Ensure complete and auditable sales records for accounts, contacts, opportunities, deal stages, values, close dates, and activities
Own proposal creation and lifecycle management using PandaDoc
Ensure NDAs and commercial documents follow approved templates and controls
Maintain centralized, compliant records of all commercial agreements
Maintain real‑time pipeline visibility and produce weekly pipeline reports and monthly commercial performance summaries
Proactively identify stalled, aging, or at‑risk opportunities
Oversee structured follow‑ups on RFQs, proposals, and NDAs and ensure all customer interactions are logged
Financial & Performance Management
Partner with Finance to support budget tracking, cost discipline, and revenue forecasting accuracy
Ensure commercial activity translates into predictable cash flow
Provide leadership with data‑driven insights on profitability, utilization, and ROI
People, Process & Systems
Build a culture of ownership, process discipline, and continuous improvement
Partner with HR on role clarity, performance management, and capability development
Mentor managers and high‑potential team members
Own the operational systems stack, including Zoho CRM, PandaDoc, DocuSign, and reporting dashboards
Identify workflow gaps and lead process improvements and automation initiatives
Requirements
Bachelor’s degree in Business, Operations, Finance, or a related field (MBA preferred)
10+ years of experience in operations leadership, general management, or business operations
Strong experience in sales operations, commercial enablement, and revenue operations
Proven ownership of CRM systems and enforcement of data integrity and reporting discipline (Zoho CRM strongly preferred)
Hands‑on experience with proposal and document management tools such as PandaDoc and DocuSign
Demonstrated ability to build, document, and enforce SOPs and operational controls
Experience leading cross‑functional teams across Sales, Finance, HR, and Operations
Strong understanding of pipeline management, forecasting, and performance reporting
Experience supporting budgeting, cost control, and financial performance in partnership with Finance
Highly structured, analytical, and data‑driven approach to decision making
Strong executive communication and stakeholder management skills
Ability to operate effectively at both strategic and hands‑on execution levels
Proven experience scaling operational systems in a growing organization
Houston‑based or willing to work locally in a hybrid/on‑site environment
#J-18808-Ljbffr
General Manager – Business Operations & Commercial Enablement
is a senior, hands‑on leader responsible for scaling the company’s operational backbone while driving disciplined commercial execution.
This role combines corporate operations leadership with general management accountability, overseeing sales operations, business processes, internal governance, and cross‑functional execution. The General Manager ensures that systems, people, and workflows are aligned to support profitable growth, strong customer delivery, and operational excellence.
Key responsibilities include:
Act as the operational right hand to the CEO, translating strategy into execution
Drive company-wide operating cadence, including weekly execution reviews, monthly performance dashboards, and quarterly business planning
Own cross‑functional alignment across Sales, Projects, Finance, HR, and Leadership
Ensure accountability for outcomes, not just activity
Business Operations Leadership
Build and lead the corporate operations function, covering sales operations, internal processes, governance, and administrative controls
Establish, document, and enforce standard operating procedures (SOPs) across teams
Oversee compliance with internal policies, audit readiness, and documentation discipline
Design scalable operating models that support growth without unnecessary complexity
Sales Operations & Commercial Enablement
Own CRM integrity and discipline across Sales and Program teams (Zoho CRM)
Ensure complete and auditable sales records for accounts, contacts, opportunities, deal stages, values, close dates, and activities
Own proposal creation and lifecycle management using PandaDoc
Ensure NDAs and commercial documents follow approved templates and controls
Maintain centralized, compliant records of all commercial agreements
Maintain real‑time pipeline visibility and produce weekly pipeline reports and monthly commercial performance summaries
Proactively identify stalled, aging, or at‑risk opportunities
Oversee structured follow‑ups on RFQs, proposals, and NDAs and ensure all customer interactions are logged
Financial & Performance Management
Partner with Finance to support budget tracking, cost discipline, and revenue forecasting accuracy
Ensure commercial activity translates into predictable cash flow
Provide leadership with data‑driven insights on profitability, utilization, and ROI
People, Process & Systems
Build a culture of ownership, process discipline, and continuous improvement
Partner with HR on role clarity, performance management, and capability development
Mentor managers and high‑potential team members
Own the operational systems stack, including Zoho CRM, PandaDoc, DocuSign, and reporting dashboards
Identify workflow gaps and lead process improvements and automation initiatives
Requirements
Bachelor’s degree in Business, Operations, Finance, or a related field (MBA preferred)
10+ years of experience in operations leadership, general management, or business operations
Strong experience in sales operations, commercial enablement, and revenue operations
Proven ownership of CRM systems and enforcement of data integrity and reporting discipline (Zoho CRM strongly preferred)
Hands‑on experience with proposal and document management tools such as PandaDoc and DocuSign
Demonstrated ability to build, document, and enforce SOPs and operational controls
Experience leading cross‑functional teams across Sales, Finance, HR, and Operations
Strong understanding of pipeline management, forecasting, and performance reporting
Experience supporting budgeting, cost control, and financial performance in partnership with Finance
Highly structured, analytical, and data‑driven approach to decision making
Strong executive communication and stakeholder management skills
Ability to operate effectively at both strategic and hands‑on execution levels
Proven experience scaling operational systems in a growing organization
Houston‑based or willing to work locally in a hybrid/on‑site environment
#J-18808-Ljbffr