Candlewood Suites St. Louis - St. Charles by IHG
Guest Services Representative
Candlewood Suites St. Louis - St. Charles by IHG, Saint Charles, Missouri, United States
Job Description
Job Description
This position is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects Candlewood Suites' vision, mission, and core values. Compensation:
$16+ hourly Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned Greet guests and patrons as they arrive Engage with the guest to find out their room needs as well as the reason for their visit. Qualify guests upon check-in Manage the registration process Ask for identification and ensure that the provided credentials are accurate Manage guest check-ins and check-outs appropriately Operate the hotel switchboard, take calls and provide information, and transfer calls Manage accurate accounting of all rooms Provide guests with the correct room keys Take reservations over the telephone, through email, and in person, including groups Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions Refer guests to the appropriate departments to resolve complaints or provide suggestions Compute bills and take payments Contact the housekeeping and maintenance departments when a problem is reported Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them Perform basic maintenance so as to minimize out-of-order rooms Perform housekeeping and laundry functions as needed Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Property Management Systems (Opera Preferred) Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. About Company The Candlewood Suites St. Charles has recently been acquired by ARK Hospitality to manage this property. ARK Hospitality is an up-and-coming hotel management company that is looking for strong, driven candidates to grow the company with. There is a lot of growth potential with our company as we continue to grow. If you are looking for career growth opportunities, ARK Hospitality will invest in YOU!
Job Description
This position is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects Candlewood Suites' vision, mission, and core values. Compensation:
$16+ hourly Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned Greet guests and patrons as they arrive Engage with the guest to find out their room needs as well as the reason for their visit. Qualify guests upon check-in Manage the registration process Ask for identification and ensure that the provided credentials are accurate Manage guest check-ins and check-outs appropriately Operate the hotel switchboard, take calls and provide information, and transfer calls Manage accurate accounting of all rooms Provide guests with the correct room keys Take reservations over the telephone, through email, and in person, including groups Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions Refer guests to the appropriate departments to resolve complaints or provide suggestions Compute bills and take payments Contact the housekeeping and maintenance departments when a problem is reported Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them Perform basic maintenance so as to minimize out-of-order rooms Perform housekeeping and laundry functions as needed Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Property Management Systems (Opera Preferred) Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. About Company The Candlewood Suites St. Charles has recently been acquired by ARK Hospitality to manage this property. ARK Hospitality is an up-and-coming hotel management company that is looking for strong, driven candidates to grow the company with. There is a lot of growth potential with our company as we continue to grow. If you are looking for career growth opportunities, ARK Hospitality will invest in YOU!