Apex Systems
Job Title
Application Production Support (L3)
Location Charlotte, NC
Duration 12 months
Pay Rate $50.00 – $56.09 per hour
Job Overview Production Services is responsible for running the day‑to‑day operations of the technology platform. The role includes problem/incident management, release/deployment, operational readiness, capacity/availability management, application monitoring, service analytics and reporting, production governance, triage, associate support, change/configuration management, and other related activities.
Key Responsibilities
Identify possible production failure scenarios, create incident tickets, enhancements or problem tickets in the ticket tracking system, and communicate effectively with development and internal business operations teams.
Identify vulnerabilities and opportunities for improvement, maintain metrics to develop analysis that drives improvement across all areas of Production Services.
Create and enhance administrative, operational, and technical policies and procedures, adopting best‑practice guidelines, standards and procedures.
Take ownership of escalations and perform troubleshooting, analysis, research and resolution using advanced query and programming skills.
Perform analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.
Resolve complex issues and consult with end users to determine optimal configuration of equipment and applications.
Qualifications
3 to 5 years of experience developing or supporting distributed/web applications.
3 to 5 years of experience with Java and web technologies (HTML, CSS, JavaScript, XML).
Strong Linux / Unix OS knowledge and command‑line skills.
Experience with Oracle and PL/SQL.
Proficiency with tools such as Splunk, Dynatrace, Glassbox, Remedy.
Ability to analyze Java heap and thread dumps.
Experience with Python and Ansible.
Equal Opportunity Employer Apex Systems is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with applicable law.
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Location Charlotte, NC
Duration 12 months
Pay Rate $50.00 – $56.09 per hour
Job Overview Production Services is responsible for running the day‑to‑day operations of the technology platform. The role includes problem/incident management, release/deployment, operational readiness, capacity/availability management, application monitoring, service analytics and reporting, production governance, triage, associate support, change/configuration management, and other related activities.
Key Responsibilities
Identify possible production failure scenarios, create incident tickets, enhancements or problem tickets in the ticket tracking system, and communicate effectively with development and internal business operations teams.
Identify vulnerabilities and opportunities for improvement, maintain metrics to develop analysis that drives improvement across all areas of Production Services.
Create and enhance administrative, operational, and technical policies and procedures, adopting best‑practice guidelines, standards and procedures.
Take ownership of escalations and perform troubleshooting, analysis, research and resolution using advanced query and programming skills.
Perform analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.
Resolve complex issues and consult with end users to determine optimal configuration of equipment and applications.
Qualifications
3 to 5 years of experience developing or supporting distributed/web applications.
3 to 5 years of experience with Java and web technologies (HTML, CSS, JavaScript, XML).
Strong Linux / Unix OS knowledge and command‑line skills.
Experience with Oracle and PL/SQL.
Proficiency with tools such as Splunk, Dynatrace, Glassbox, Remedy.
Ability to analyze Java heap and thread dumps.
Experience with Python and Ansible.
Equal Opportunity Employer Apex Systems is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with applicable law.
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