Keep Supply
Summary
Keep Supply’s Returns and Claims Coordinator will work alongside the Customer Service team to ensure our customers and partners derive value from our loyalty‑building service mindset. The role is responsible for the management and organization of all returns and claims, both customer- and vendor-facing. Our goal is to provide everyone with unreasonably good service and be the best part for all that we serve.
Primary Duties and Responsibilities
Responsible for the communication and transactional process of customer returns
Assists in forecasting returns with the Revenue Manager
Provides sales support for all returns/RMAs
Manages and maintains day‑to‑day relationships with vendors regarding returns with the Buyer/Revenue Manager
Assists the Revenue Manager with end‑of‑month reporting and order cleanup
Minimizes freight cost by determining the most cost‑effective methods for returns shipping
Manages and maintains all communication needed between intercompany departments
Performs other duties as assigned by the Revenue Manager
Takes ownership and responsibility for their own workload and helps team members when needed
Requirements 2+ years experience in a customer service or operational position
1+ years of professional experience
Basic PC skills and experience with Google Apps and/or Microsoft Office
Traits of the Successful Candidate
Be a problem solver at heart, with a technical mindset
Understand what it takes to deliver on a promise of unreasonably good service
Maintain excellent written and verbal communication skills
Enjoy working independently and as a member of a team
Ability to manage priorities and workflow
Creative, flexible, and innovative team player
Proven ability to handle multiple projects and meet deadlines
Ability to deal effectively with a variety of individuals at all organizational levels
Good judgment with the ability to make timely and sound decisions
Be versatile and flexible with a willingness to work within constantly changing priorities with positive enthusiasm
Company Culture We are a small team and all of us do a lot of different things every day. We all enjoy working towards our goals and celebrating wins. We place a very high value on teamwork, work ethic, and humility.
Firm Statement Keep Supply is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Seniority Level Entry level
Employment Type Full‑time
Job Function Finance and Sales
Industries Wholesale
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Primary Duties and Responsibilities
Responsible for the communication and transactional process of customer returns
Assists in forecasting returns with the Revenue Manager
Provides sales support for all returns/RMAs
Manages and maintains day‑to‑day relationships with vendors regarding returns with the Buyer/Revenue Manager
Assists the Revenue Manager with end‑of‑month reporting and order cleanup
Minimizes freight cost by determining the most cost‑effective methods for returns shipping
Manages and maintains all communication needed between intercompany departments
Performs other duties as assigned by the Revenue Manager
Takes ownership and responsibility for their own workload and helps team members when needed
Requirements 2+ years experience in a customer service or operational position
1+ years of professional experience
Basic PC skills and experience with Google Apps and/or Microsoft Office
Traits of the Successful Candidate
Be a problem solver at heart, with a technical mindset
Understand what it takes to deliver on a promise of unreasonably good service
Maintain excellent written and verbal communication skills
Enjoy working independently and as a member of a team
Ability to manage priorities and workflow
Creative, flexible, and innovative team player
Proven ability to handle multiple projects and meet deadlines
Ability to deal effectively with a variety of individuals at all organizational levels
Good judgment with the ability to make timely and sound decisions
Be versatile and flexible with a willingness to work within constantly changing priorities with positive enthusiasm
Company Culture We are a small team and all of us do a lot of different things every day. We all enjoy working towards our goals and celebrating wins. We place a very high value on teamwork, work ethic, and humility.
Firm Statement Keep Supply is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Seniority Level Entry level
Employment Type Full‑time
Job Function Finance and Sales
Industries Wholesale
#J-18808-Ljbffr