Monadnock Community Hospital
Patient Financial Services Rep - Full Time
Monadnock Community Hospital, Peterborough, New Hampshire, us, 03458
Patient Financial Services Rep - Full Time
At MCH, you'll collaborate with a diverse and knowledgeable team, contributing to the high-quality care we provide to our community. We value your passion for patient care and teamwork.
We are seeking a dedicated and detail-oriented individual to join our team as a Patient Financial Services (PFS) Representative. In this role, you will play a vital part in ensuring that our patients receive the necessary support and guidance regarding their financial responsibilities related to healthcare services received at our facility. The PFS role is essential in the revenue cycle operations of our organization and works collaboratively within the Patient Financial Services department.
Responsibilities
Patient Financial Counseling: Provides comprehensive financial counseling to patients, including explaining insurance coverage, benefits, and out-of-pocket expenses.
Billing Inquiries: Addresses patient inquiries regarding billing statements, insurance claims, and payment options in a timely and empathetic manner.
Verification and Authorization: Verifies insurance coverage and obtains necessary authorizations for medical procedures and services as required.
Payment Processing: Processes patient payments, sets up payment plans, and assists with financial assistance applications.
Documentation and Recordkeeping: Maintains accurate and up-to-date records of patient interactions, financial arrangements, and insurance information.
Collaboration: Collaborates with other departments, including Billing, Admissions, and Clinical staff, to resolve patient financial issues and ensure a seamless patient experience.
Compliance: Adheres to all relevant regulations, policies, and procedures related to patient financial services and healthcare billing practices.
Continuous Improvement: Identifies opportunities for process improvement and contributes to the development and implementation of best practices in patient financial services.
Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect.
And More: Other duties as assigned.
Qualifications
High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
Prior experience in healthcare finance, medical billing, or customer service is highly desirable.
Strong communication skills with the ability to explain complex financial concepts in a clear and understandable manner.
Excellent interpersonal skills with a compassionate and patient-centered approach.
Proficiency in using computer applications, including Microsoft Office and healthcare billing software.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to maintain confidentiality and handle sensitive information with professionalism and integrity.
Willingness to work collaboratively as part of a multidisciplinary team in a fast-paced environment.
Working Hours Full Time
Salary Competitive salary based on experience.
About Monadnock Community Hospital (MCH) Monadnock Community Hospital is a nonprofit community hospital dedicated to providing accessible, high‑quality, and compassionate healthcare services to our community members. With a commitment to improving the health and well‑being of our patients, we prioritize excellence in care delivery while fostering a supportive and inclusive environment for our staff.
Benefits
Health insurance
Dental insurance
Vision coverage
Flexible spending accounts
Life insurance
Short and long‑term disability insurance
Accident and Critical Illness insurance
Identity theft insurance
Retirement savings plan
Lifestyle spending account
Free membership to local gym
Generous paid time off plans
Opportunities for professional development and training
Positive work environment with a supportive team and opportunities for growth
Scholarship Opportunities
Tuition reimbursement
Apply Now! Apply today to join our team!
EEO Statement Our small hospital is committed to diversity, inclusion, and equal opportunity employment. We welcome applications from individuals of all backgrounds and abilities. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
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We are seeking a dedicated and detail-oriented individual to join our team as a Patient Financial Services (PFS) Representative. In this role, you will play a vital part in ensuring that our patients receive the necessary support and guidance regarding their financial responsibilities related to healthcare services received at our facility. The PFS role is essential in the revenue cycle operations of our organization and works collaboratively within the Patient Financial Services department.
Responsibilities
Patient Financial Counseling: Provides comprehensive financial counseling to patients, including explaining insurance coverage, benefits, and out-of-pocket expenses.
Billing Inquiries: Addresses patient inquiries regarding billing statements, insurance claims, and payment options in a timely and empathetic manner.
Verification and Authorization: Verifies insurance coverage and obtains necessary authorizations for medical procedures and services as required.
Payment Processing: Processes patient payments, sets up payment plans, and assists with financial assistance applications.
Documentation and Recordkeeping: Maintains accurate and up-to-date records of patient interactions, financial arrangements, and insurance information.
Collaboration: Collaborates with other departments, including Billing, Admissions, and Clinical staff, to resolve patient financial issues and ensure a seamless patient experience.
Compliance: Adheres to all relevant regulations, policies, and procedures related to patient financial services and healthcare billing practices.
Continuous Improvement: Identifies opportunities for process improvement and contributes to the development and implementation of best practices in patient financial services.
Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect.
And More: Other duties as assigned.
Qualifications
High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
Prior experience in healthcare finance, medical billing, or customer service is highly desirable.
Strong communication skills with the ability to explain complex financial concepts in a clear and understandable manner.
Excellent interpersonal skills with a compassionate and patient-centered approach.
Proficiency in using computer applications, including Microsoft Office and healthcare billing software.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to maintain confidentiality and handle sensitive information with professionalism and integrity.
Willingness to work collaboratively as part of a multidisciplinary team in a fast-paced environment.
Working Hours Full Time
Salary Competitive salary based on experience.
About Monadnock Community Hospital (MCH) Monadnock Community Hospital is a nonprofit community hospital dedicated to providing accessible, high‑quality, and compassionate healthcare services to our community members. With a commitment to improving the health and well‑being of our patients, we prioritize excellence in care delivery while fostering a supportive and inclusive environment for our staff.
Benefits
Health insurance
Dental insurance
Vision coverage
Flexible spending accounts
Life insurance
Short and long‑term disability insurance
Accident and Critical Illness insurance
Identity theft insurance
Retirement savings plan
Lifestyle spending account
Free membership to local gym
Generous paid time off plans
Opportunities for professional development and training
Positive work environment with a supportive team and opportunities for growth
Scholarship Opportunities
Tuition reimbursement
Apply Now! Apply today to join our team!
EEO Statement Our small hospital is committed to diversity, inclusion, and equal opportunity employment. We welcome applications from individuals of all backgrounds and abilities. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
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