CGS Federal (Contact Government Services)
Business Analyst, Business Operations and Content Strategy
Employment Type: Full-Time
Department: Information Technology
Base Pay Range $60,000.00/yr - $110,000.00/yr
Responsibilities
Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders
Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements
Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports
Create high-level briefings and communications materials for customers, management, and executive stakeholders
Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation
Evaluate program materials and develop innovative approaches for improvement
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content
Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements
Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation
Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues
Support a continuous improvement process by providing recommendations on improving products, services, and processes
Manage client interaction and expectations regarding team efforts
Identify and coordinate cross-team dependencies and collaboration
Continually seek opportunities to increase customer satisfaction, develop and deepen long‑lasting client relationships
Qualifications
Must be a U.S. Citizen
Bachelor's Degree (Computer Science, or engineering)
Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance
7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes
Experience working with phase-based and Agile delivery methods
Experience with Jira or other Agile tools
Ability to clearly communicate technical concepts to both technical and non-technical users
Must be able to work well both in a team environment and independently
Must possess exceptional attention to detail
Excellent interpersonal and communication skills
Familiarity with government projects and policy/procedures teams
Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day‑to‑day basis
Experience in managing client requirements and small teams
Excellent analytical skills and business presentation skills
Preferred Qualifications
Experience supporting DHS HQ or other US Federal Agencies
Experience tracking and reporting project or program delivery progress and budget execution
Experience developing project briefs and reports for non‑technical audiences
Knowledge of the federal acquisition lifecycle
Familiarity with Business Intelligence and Data Analytics
Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM)
Benefits
Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Our Commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting‑edge technology with world‑class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
Equal Opportunity Employer Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Contact Email:
info@cgsfederal.com
Additional Information We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
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Employment Type: Full-Time
Department: Information Technology
Base Pay Range $60,000.00/yr - $110,000.00/yr
Responsibilities
Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders
Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements
Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports
Create high-level briefings and communications materials for customers, management, and executive stakeholders
Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation
Evaluate program materials and develop innovative approaches for improvement
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content
Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements
Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation
Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues
Support a continuous improvement process by providing recommendations on improving products, services, and processes
Manage client interaction and expectations regarding team efforts
Identify and coordinate cross-team dependencies and collaboration
Continually seek opportunities to increase customer satisfaction, develop and deepen long‑lasting client relationships
Qualifications
Must be a U.S. Citizen
Bachelor's Degree (Computer Science, or engineering)
Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance
7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes
Experience working with phase-based and Agile delivery methods
Experience with Jira or other Agile tools
Ability to clearly communicate technical concepts to both technical and non-technical users
Must be able to work well both in a team environment and independently
Must possess exceptional attention to detail
Excellent interpersonal and communication skills
Familiarity with government projects and policy/procedures teams
Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day‑to‑day basis
Experience in managing client requirements and small teams
Excellent analytical skills and business presentation skills
Preferred Qualifications
Experience supporting DHS HQ or other US Federal Agencies
Experience tracking and reporting project or program delivery progress and budget execution
Experience developing project briefs and reports for non‑technical audiences
Knowledge of the federal acquisition lifecycle
Familiarity with Business Intelligence and Data Analytics
Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM)
Benefits
Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Our Commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting‑edge technology with world‑class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
Equal Opportunity Employer Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Contact Email:
info@cgsfederal.com
Additional Information We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
#J-18808-Ljbffr