Bank of America
Financial Center Manager - Governors Club Financial Center
Bank of America, Acworth, Georgia, United States, 30102
Financial Center Manager – Governors Club Financial Center
at Bank of America
Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
This job is responsible for managing a financial center and its employees on a day‑to‑day basis. As a business owner, you foster a team environment, instill an effective client‑centric and risk culture, and help clients achieve their financial goals. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client‑centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations involve ensuring operational excellence and cohesive effectiveness.
Responsibilities
Develop talent, including proactive sourcing of candidates
Manage client traffic, engaging and appropriately routing clients, and fostering client retention
Manage business results through formalized management routines and coaching
Create a world‑class client experience environment
Manage market‑level initiative prescribed by market leaders
Drive operational excellence by engaging employees on business strategy
Manage organizational priorities and effective execution
Managerial Responsibilities
Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data: Demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement.
Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
People Manager & Coach: Knows and develops team members through coaching and feedback.
Financial Steward: Manages expenses and demonstrates an owner’s mindset.
Enterprise Talent Leader: Recruits, on‑boards and develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Required Qualifications
1+ years of leadership experience demonstrated through coaching, training and/or motivating a work team
Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
Communicates effectively and confidently and is comfortable engaging all clients
Has the ability to learn and adapt to new information and technology platforms
Applies strong critical thinking and problem‑solving skills to meet clients’ needs
Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Efficiently manages time and capacity
Can manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment
Can interpret performance results, find opportunities to drive success and hold others accountable to results
Works weekends and/or extended hours
Desired Qualifications
1+ years of management experience including hiring, coaching and developing direct reports
Experience in financial services and knowledge of financial services industry, products and solutions
Experience working in an environment with individual and team goals where goals were routinely met or exceeded
Bilingual skills
Skills
Coaching
Customer Service Management
Customer and Client Focus
Performance Management
Talent Development
Business Operations Management
Recruiting
Result Orientation
Risk Management
Sales Performance Management
Inclusive Leadership
Leadership DevelopmentPrioritization
Problem Solving
Referral Management
Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent
Shift 1st shift (United States of America)
Hours Per Week 40
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Finance and Sales
Industry Banking
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at Bank of America
Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
This job is responsible for managing a financial center and its employees on a day‑to‑day basis. As a business owner, you foster a team environment, instill an effective client‑centric and risk culture, and help clients achieve their financial goals. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client‑centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations involve ensuring operational excellence and cohesive effectiveness.
Responsibilities
Develop talent, including proactive sourcing of candidates
Manage client traffic, engaging and appropriately routing clients, and fostering client retention
Manage business results through formalized management routines and coaching
Create a world‑class client experience environment
Manage market‑level initiative prescribed by market leaders
Drive operational excellence by engaging employees on business strategy
Manage organizational priorities and effective execution
Managerial Responsibilities
Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data: Demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement.
Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
People Manager & Coach: Knows and develops team members through coaching and feedback.
Financial Steward: Manages expenses and demonstrates an owner’s mindset.
Enterprise Talent Leader: Recruits, on‑boards and develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Required Qualifications
1+ years of leadership experience demonstrated through coaching, training and/or motivating a work team
Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
Communicates effectively and confidently and is comfortable engaging all clients
Has the ability to learn and adapt to new information and technology platforms
Applies strong critical thinking and problem‑solving skills to meet clients’ needs
Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Efficiently manages time and capacity
Can manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment
Can interpret performance results, find opportunities to drive success and hold others accountable to results
Works weekends and/or extended hours
Desired Qualifications
1+ years of management experience including hiring, coaching and developing direct reports
Experience in financial services and knowledge of financial services industry, products and solutions
Experience working in an environment with individual and team goals where goals were routinely met or exceeded
Bilingual skills
Skills
Coaching
Customer Service Management
Customer and Client Focus
Performance Management
Talent Development
Business Operations Management
Recruiting
Result Orientation
Risk Management
Sales Performance Management
Inclusive Leadership
Leadership DevelopmentPrioritization
Problem Solving
Referral Management
Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent
Shift 1st shift (United States of America)
Hours Per Week 40
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Finance and Sales
Industry Banking
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