Schneider Electric North America
E2E Quote to Cash Business Process Owner
Schneider Electric North America, Louisville, Kentucky, us, 40201
We are seeking a highly skilled, collaborative, and motivated End-to-End Business Process Owner. This BPO will focus on the Quote to Cash process and work hand in hand with the other BPOs and BPMs to ensure E2E alignment. The successful candidate will be responsible for creating and executing the vision, roadmap, and governance for an effective and efficient end-to-end process, ensuring it aligns with global requirements while, working as an intrapreneur to deliver change within the organization. This role will be responsible for driving continuous improvement to enhance customer satisfaction, increase productivity, scalability, and growth. This role requires strong change management and project management skills to effectively manage and optimize the process. The ability to identify and define quantitative and qualitative benefits is a must.
Responsibilities
Process Design and Implementation
Accountable for designing an effective and efficient process, using the right people and financial and technical resources to run the process, and deliver quality outcomes.
Design, implement, and manage the post-order process to ensure it meets organizational goals and customer requirements.
Develop and maintain detailed process documentation, including process maps and standard operating procedures.
Change & Stakeholder Management
Lead change management initiatives to ensure smooth transitions and adoption of new processes and improvements.
Communicate changes effectively to all stakeholders.
Engage with stakeholders at all levels to gather input, provide updates, and ensure alignment with business objectives.
Function as the primary point of contact for all Q2C process-related inquiries and issues.
Provide oversight to ensure resources are trained across E2E process.
Project Management
Partner with 3rd party vendors/consultants as needed to stand up the business process team.
Plan, execute, and oversee post-order business process projects, ensuring they are completed on time, within scope, and within budget.
Coordinate with cross-functional teams to ensure seamless project execution and delivery.
Global Alignment
Ensure the Q2C business process aligns with global standards and requirements where possible.
Collaborate with international teams to standardize processes and share NAM best practices.
Customer Satisfaction
Focus on delivering high-quality, customized solutions that meet or exceed customer expectations.
Gather and analyze customer feedback (internal and external) to identify areas for improvement and implement necessary changes.
Performance Monitoring and Optimization
Monitor process performance using KPIs and metrics.
Identify bottlenecks and inefficiencies and implement continuous improvement initiatives to optimize the process.
Stay current on emerging trends and benchmark against competition.
Performs audits on the execution of the processes.
Experience
Bachelor’s degree in Engineering, Operations Management, or related / equivalent experience.
7-10 years of experience in process management, project management, or related / equivalent experience.
Proven track record of driving continuous improvement outcomes.
Proven experience in managing Q2C processes or similar complex processes.
Proven track record of influencing leaders and leading toward a shared goal and vision.
Process mapping, Lean/Six Sigma, or other process improvement tool skills.
Strong change management skills with a track record of successfully leading change initiatives.
Ability to work in a dynamic start-up environment and adapt to a fast pace.
Excellent project management skills, including the ability to manage multiple projects simultaneously and drive to completion.
Strong judgment and decision-making skills with the ability to identify issues and determine appropriate action.
Excellent communication and interpersonal skills.
Customer-focused mindset with a commitment to delivering high-quality solutions.
Preferred Qualifications
MBA or a related advanced degree.
Certification in Project Management (PMP) or Change Management (Prosci or similar).
We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Schneider Electric – Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
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Responsibilities
Process Design and Implementation
Accountable for designing an effective and efficient process, using the right people and financial and technical resources to run the process, and deliver quality outcomes.
Design, implement, and manage the post-order process to ensure it meets organizational goals and customer requirements.
Develop and maintain detailed process documentation, including process maps and standard operating procedures.
Change & Stakeholder Management
Lead change management initiatives to ensure smooth transitions and adoption of new processes and improvements.
Communicate changes effectively to all stakeholders.
Engage with stakeholders at all levels to gather input, provide updates, and ensure alignment with business objectives.
Function as the primary point of contact for all Q2C process-related inquiries and issues.
Provide oversight to ensure resources are trained across E2E process.
Project Management
Partner with 3rd party vendors/consultants as needed to stand up the business process team.
Plan, execute, and oversee post-order business process projects, ensuring they are completed on time, within scope, and within budget.
Coordinate with cross-functional teams to ensure seamless project execution and delivery.
Global Alignment
Ensure the Q2C business process aligns with global standards and requirements where possible.
Collaborate with international teams to standardize processes and share NAM best practices.
Customer Satisfaction
Focus on delivering high-quality, customized solutions that meet or exceed customer expectations.
Gather and analyze customer feedback (internal and external) to identify areas for improvement and implement necessary changes.
Performance Monitoring and Optimization
Monitor process performance using KPIs and metrics.
Identify bottlenecks and inefficiencies and implement continuous improvement initiatives to optimize the process.
Stay current on emerging trends and benchmark against competition.
Performs audits on the execution of the processes.
Experience
Bachelor’s degree in Engineering, Operations Management, or related / equivalent experience.
7-10 years of experience in process management, project management, or related / equivalent experience.
Proven track record of driving continuous improvement outcomes.
Proven experience in managing Q2C processes or similar complex processes.
Proven track record of influencing leaders and leading toward a shared goal and vision.
Process mapping, Lean/Six Sigma, or other process improvement tool skills.
Strong change management skills with a track record of successfully leading change initiatives.
Ability to work in a dynamic start-up environment and adapt to a fast pace.
Excellent project management skills, including the ability to manage multiple projects simultaneously and drive to completion.
Strong judgment and decision-making skills with the ability to identify issues and determine appropriate action.
Excellent communication and interpersonal skills.
Customer-focused mindset with a commitment to delivering high-quality solutions.
Preferred Qualifications
MBA or a related advanced degree.
Certification in Project Management (PMP) or Change Management (Prosci or similar).
We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Schneider Electric – Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
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