Schneider Electric
E2E Quote to Cash Business Process Owner
Schneider Electric, Raleigh, North Carolina, United States, 27601
E2E Quote to Cash Business Process Owner
Join to apply for the
E2E Quote to Cash Business Process Owner
role at
Schneider Electric
Job Overview We are looking for a highly skilled, collaborative and motivated End-to-End Business Process Owner. The BPO will focus on the Quote to Cash process and work hand in hand with other BPOs and BPMs to ensure full alignment. The successful candidate will create and execute the vision, roadmap, and governance for an effective and efficient end‑to‑end process, ensuring it aligns with global requirements while acting as an intrapreneur to deliver organisational change. The role will drive continuous improvement to enhance customer satisfaction, increase productivity, scalability and growth. Strong change management and project management skills are required to effectively manage and optimise the process. The ability to identify and quantify benefits is a must.
Responsibilities
Process Design and Implementation
Accountable for designing an effective and efficient process, using the right people and financial and technical resources to run the process and deliver quality outcomes.
Design, implement and manage the post‑order process to meet organisational goals and customer requirements.
Develop and maintain detailed process documentation, including process maps and SOPs.
Change & Stakeholder Management
Lead change management initiatives to ensure smooth transitions and adoption of new processes and improvements.
Communicate changes effectively to all stakeholders.
Engage with stakeholders at all levels to gather input, provide updates and ensure alignment with business objectives.
Function as the primary point of contact for all Q2C process‑related inquiries and issues.
Provide oversight to ensure resources are trained across the entire E2E process.
Project Management
Partner with third‑party vendors/consultants to stand up a business process team as needed.
Plan, execute and oversee post‑order business process projects, ensuring timely, in‑scope and within‑budget delivery.
Coordinate with cross‑functional teams to ensure seamless project execution and delivery.
Global Alignment
Ensure the Q2C business process aligns with global standards and requirements where possible.
Collaborate with international teams to standardise processes and share best practices.
Customer Satisfaction
Focus on delivering high‑quality, customised solutions that meet or exceed customer expectations.
Gather and analyse customer feedback to identify areas for improvement and implement changes.
Performance Monitoring and Optimisation
Monitor process performance using KPIs and metrics.
Identify bottlenecks and inefficiencies and implement continuous improvement initiatives.
Stay current on emerging trends in the industry and benchmark against competition.
Conduct audits on process execution.
Experience
Bachelor’s degree in Engineering, Operations Management or related field / equivalent experience.
7–10 years of experience in process management, project management or related field / equivalent experience.
Proven track record of driving continuous improvement outcomes.
Experience managing Q2C processes or similar complex processes.
Track record of influencing leaders and leading towards a shared goal and vision.
Process mapping, Lean/Six Sigma or other process improvement tool skills.
Strong change management skills with a record of successfully leading change initiatives.
Ability to work in a dynamic start‑up environment and adapt to a fast pace.
Excellent project management skills, including organising and planning complex projects and managing multiple projects simultaneously.
Strong judgement and decision‑making skills; able to recognise issues or opportunities and determine appropriate action.
Excellent communication and interpersonal skills.
Customer‑focused mindset with a commitment to delivering high‑quality solutions.
Preferred Qualifications
MBA or a related advanced degree.
Certification in Project Management (PMP) or Change Management (Prosci or similar).
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Quality Assurance
Industries
Automation Machinery Manufacturing
We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are valued for the company. We’re looking for people with a passion for success — on the job and beyond.
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviours form the foundation for creating a great culture that supports business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – start with us.
IMPACT is also your invitation to join Schneider Electric where you can connect your career with the ambition of achieving a more resilient, efficient and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitisation.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
The policy of Schneider Electric is to provide equal employment and advancement opportunities regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic.
Schneider Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals, and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
#J-18808-Ljbffr
E2E Quote to Cash Business Process Owner
role at
Schneider Electric
Job Overview We are looking for a highly skilled, collaborative and motivated End-to-End Business Process Owner. The BPO will focus on the Quote to Cash process and work hand in hand with other BPOs and BPMs to ensure full alignment. The successful candidate will create and execute the vision, roadmap, and governance for an effective and efficient end‑to‑end process, ensuring it aligns with global requirements while acting as an intrapreneur to deliver organisational change. The role will drive continuous improvement to enhance customer satisfaction, increase productivity, scalability and growth. Strong change management and project management skills are required to effectively manage and optimise the process. The ability to identify and quantify benefits is a must.
Responsibilities
Process Design and Implementation
Accountable for designing an effective and efficient process, using the right people and financial and technical resources to run the process and deliver quality outcomes.
Design, implement and manage the post‑order process to meet organisational goals and customer requirements.
Develop and maintain detailed process documentation, including process maps and SOPs.
Change & Stakeholder Management
Lead change management initiatives to ensure smooth transitions and adoption of new processes and improvements.
Communicate changes effectively to all stakeholders.
Engage with stakeholders at all levels to gather input, provide updates and ensure alignment with business objectives.
Function as the primary point of contact for all Q2C process‑related inquiries and issues.
Provide oversight to ensure resources are trained across the entire E2E process.
Project Management
Partner with third‑party vendors/consultants to stand up a business process team as needed.
Plan, execute and oversee post‑order business process projects, ensuring timely, in‑scope and within‑budget delivery.
Coordinate with cross‑functional teams to ensure seamless project execution and delivery.
Global Alignment
Ensure the Q2C business process aligns with global standards and requirements where possible.
Collaborate with international teams to standardise processes and share best practices.
Customer Satisfaction
Focus on delivering high‑quality, customised solutions that meet or exceed customer expectations.
Gather and analyse customer feedback to identify areas for improvement and implement changes.
Performance Monitoring and Optimisation
Monitor process performance using KPIs and metrics.
Identify bottlenecks and inefficiencies and implement continuous improvement initiatives.
Stay current on emerging trends in the industry and benchmark against competition.
Conduct audits on process execution.
Experience
Bachelor’s degree in Engineering, Operations Management or related field / equivalent experience.
7–10 years of experience in process management, project management or related field / equivalent experience.
Proven track record of driving continuous improvement outcomes.
Experience managing Q2C processes or similar complex processes.
Track record of influencing leaders and leading towards a shared goal and vision.
Process mapping, Lean/Six Sigma or other process improvement tool skills.
Strong change management skills with a record of successfully leading change initiatives.
Ability to work in a dynamic start‑up environment and adapt to a fast pace.
Excellent project management skills, including organising and planning complex projects and managing multiple projects simultaneously.
Strong judgement and decision‑making skills; able to recognise issues or opportunities and determine appropriate action.
Excellent communication and interpersonal skills.
Customer‑focused mindset with a commitment to delivering high‑quality solutions.
Preferred Qualifications
MBA or a related advanced degree.
Certification in Project Management (PMP) or Change Management (Prosci or similar).
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Quality Assurance
Industries
Automation Machinery Manufacturing
We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are valued for the company. We’re looking for people with a passion for success — on the job and beyond.
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviours form the foundation for creating a great culture that supports business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – start with us.
IMPACT is also your invitation to join Schneider Electric where you can connect your career with the ambition of achieving a more resilient, efficient and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitisation.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
The policy of Schneider Electric is to provide equal employment and advancement opportunities regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic.
Schneider Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals, and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
#J-18808-Ljbffr