Orion Engineering Services Limited
Technical Sales & Service Specialist
Orion Engineering Services Limited, Raleigh, North Carolina, United States
Our client is a
global technology leader
with a strong presence in North America, specialising in
equipment solutions for the building materials, concrete, and mining industries . Backed by international engineering excellence, the US branch is a
fast-growing, strategically important division
serving customers across the US, Canada, and Mexico.
Opportunity We are seeking a
Technical Sales & Service Specialist
to join the Charlotte-based team. This hybrid role blends:
Technical service & customer support
Sales & commercial support
Business development & representation
You’ll work with customers on spare parts, quotations, service requests, and commissioning support, while also helping expand market presence across North America.
Key Responsibilities Customer Support & Technical Service
Manage customer inquiries for spare parts, service, and troubleshooting.
Support equipment commissioning alongside international colleagues (with opportunities to handle selected projects independently as you grow).
Provide technical guidance in collaboration with global engineering teams.
Sales & Commercial Support
Prepare accurate spare parts and machine quotations.
Actively support order intake by following up on customer needs.
Partner with the Business Development Manager to grow spare parts and equipment sales.
Business Development & Representation
Build and strengthen customer and partner relationships across US, Canada, and Mexico.
Represent the company at trade shows and exhibitions in the US.
Travel internationally for training and collaboration with global teams.
Operations & Coordination
Collaborate with the Charlotte office and warehouse on spare parts, order handling, and logistics.
Maintain accurate documentation of customer interactions, quotations, and service notes.
Qualifications
Degree in Mechanical, Industrial, or related engineering field
OR
equivalent technical experience in concrete, mining, or heavy machinery.
Experience in technical customer support, service, or inside sales preferred.
Strong problem-solving skills with a
hands-on, pragmatic mindset .
Excellent communication and relationship-building abilities.
Organised, detail-oriented, and comfortable with ERP/CRM systems & Microsoft Office.
Willingness to travel ~20% (domestic & international).
English proficiency required.
Compensation & Benefits
Competitive base salary
annual performance bonus
Comprehensive benefits package (health, dental, vision, retirement plan)
International training opportunities
Career development within a growing division
Why Apply?
Gain
international exposure
through training and collaboration abroad.
Develop both
technical and commercial expertise .
Play a key role in an
expanding North American team
backed by strong global engineering.
A great opportunity for a
young engineer or technically skilled professional
who wants to combine
customer interaction, technical problem-solving, and business development
in a dynamic role.
Apply now
to take the next step in your technical sales and service career.
Diversity & Inclusion Our role in supporting diversity and inclusion. As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
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global technology leader
with a strong presence in North America, specialising in
equipment solutions for the building materials, concrete, and mining industries . Backed by international engineering excellence, the US branch is a
fast-growing, strategically important division
serving customers across the US, Canada, and Mexico.
Opportunity We are seeking a
Technical Sales & Service Specialist
to join the Charlotte-based team. This hybrid role blends:
Technical service & customer support
Sales & commercial support
Business development & representation
You’ll work with customers on spare parts, quotations, service requests, and commissioning support, while also helping expand market presence across North America.
Key Responsibilities Customer Support & Technical Service
Manage customer inquiries for spare parts, service, and troubleshooting.
Support equipment commissioning alongside international colleagues (with opportunities to handle selected projects independently as you grow).
Provide technical guidance in collaboration with global engineering teams.
Sales & Commercial Support
Prepare accurate spare parts and machine quotations.
Actively support order intake by following up on customer needs.
Partner with the Business Development Manager to grow spare parts and equipment sales.
Business Development & Representation
Build and strengthen customer and partner relationships across US, Canada, and Mexico.
Represent the company at trade shows and exhibitions in the US.
Travel internationally for training and collaboration with global teams.
Operations & Coordination
Collaborate with the Charlotte office and warehouse on spare parts, order handling, and logistics.
Maintain accurate documentation of customer interactions, quotations, and service notes.
Qualifications
Degree in Mechanical, Industrial, or related engineering field
OR
equivalent technical experience in concrete, mining, or heavy machinery.
Experience in technical customer support, service, or inside sales preferred.
Strong problem-solving skills with a
hands-on, pragmatic mindset .
Excellent communication and relationship-building abilities.
Organised, detail-oriented, and comfortable with ERP/CRM systems & Microsoft Office.
Willingness to travel ~20% (domestic & international).
English proficiency required.
Compensation & Benefits
Competitive base salary
annual performance bonus
Comprehensive benefits package (health, dental, vision, retirement plan)
International training opportunities
Career development within a growing division
Why Apply?
Gain
international exposure
through training and collaboration abroad.
Develop both
technical and commercial expertise .
Play a key role in an
expanding North American team
backed by strong global engineering.
A great opportunity for a
young engineer or technically skilled professional
who wants to combine
customer interaction, technical problem-solving, and business development
in a dynamic role.
Apply now
to take the next step in your technical sales and service career.
Diversity & Inclusion Our role in supporting diversity and inclusion. As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.
#J-18808-Ljbffr