City of Norfolk, VA
911 Public Safety Telecommunicator I
City of Norfolk, VA, Norfolk, Virginia, United States, 23500
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911 Public Safety Telecommunicator I
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City of Norfolk, VA . Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents. Do you want to make a difference in your community? Would you find it rewarding to be a crucial link in the public safety chain? If you answer yes to these questions, then you may be a good fit for the City of Norfolk’s 911 center. As essential staff members of our agency, Public Safety Telecommunicators are the first people that a caller interacts with when reporting emergencies in Norfolk. Skills
Answer non-emergency and emergency calls from the community so police, fire, or EMS services may be dispatched. Make decisions and provide clear directions and advice. Norfolk employees are eligible for a comprehensive benefits package and as a member of a public safety agency this includes no-cost participation in a wellness program which provides massages, saltwater floats, sauna, gym use, and more. We value our first responders and care about their physical and emotional wellness. Department Hiring Salary Range: $53,355.83-$57,156.09 Essential Functions
Responds to emergency requests by answering multi-line telephones, including NG911 lines, SMS/Text, and entering data into computer-aided dispatch (CAD) system. Dispatch police, fire, and/or emergency medical service (EMS) units by relaying information to street units, verifying information, and monitoring radio transmission. Provide additional assistance to personnel, citizens, and the general public by searching for warrants, locating phone numbers and addresses, contacting outside agencies regarding power failures, gas leaks or other issues, and using the computer to access DMV records, gun licenses, and other relevant information. Must type a minimum 30 words per minute. Keyboard proficiency is required to effectively work in this position. Attend in-house Public Safety Telecommunicator academy, attaining the following certifications: Emergency Medical Dispatcher (EMD), Cardio-Pulmonary Resuscitation (CPR), and Virginia Criminal Information Network/National Crime Information Center (VCIN/NCIC) certification. Train and certify on Norfolk 911 call handling equipment (CHE), to include multi-line NG911 and administrative phone lines and associated equipment. Train and certify on Police and Fire/EMS radio dispatch channels and associated equipment. Answer stressful calls while entering data into computer aided dispatch system (CAD) for Police/Fire/EMS dispatch. Ability to speak clearly and effectively control a conversation with distressed callers. Ability to read maps, reference books, technical manuals, medical cards, and related correspondence. Work involves choices of actions within limits set by standard practices and procedures. Mature and professional judgment is required to apply the proper course of action. Maintain communication with other departments which may involve decision-making for public safety purposes. Ability to work with various local, state, and federal law enforcement agencies. Required
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. Six (6) months of experience as a Public Safety Telecommunicator. Type a minimum of thirty (30) words per minute (WPM). Preferred
Ability to obtain the following certifications within six months; Virginia Criminal Information Network/National Crime Information Center (VCIN/NCIC), CPR, In-house Academy, Emergency Medical Dispatch, Virginia Department of Criminal Justice Services (Dispatcher). The ability to easily navigate a desktop computer and direct customer service in a stressful environment is a plus. Working Hours
12‑hour workdays within an 84‑hour pay period: 3 days off, 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, cycle repeats. The shift times are Days 7:00 am – 7:00 pm; Nights 7:00 pm – 7:00 am. These shifts will be rotating on a monthly basis. Practice Typing Test
If you’d like to brush up on your typing skills, here’s a practice link you can use: https://thepracticetest.com/typing/tests/business-topics/ Please Note: While completion of the Typing test is a requirement for this position, the following practice test is provided solely for your preparation. This is not the official Typing test used for scoring during the hiring process. Seniority level: Entry level Employment type: Full-time Job function: Other, Information Technology, and Management Industries: Government Administration
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911 Public Safety Telecommunicator I
role at
City of Norfolk, VA . Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents. Do you want to make a difference in your community? Would you find it rewarding to be a crucial link in the public safety chain? If you answer yes to these questions, then you may be a good fit for the City of Norfolk’s 911 center. As essential staff members of our agency, Public Safety Telecommunicators are the first people that a caller interacts with when reporting emergencies in Norfolk. Skills
Answer non-emergency and emergency calls from the community so police, fire, or EMS services may be dispatched. Make decisions and provide clear directions and advice. Norfolk employees are eligible for a comprehensive benefits package and as a member of a public safety agency this includes no-cost participation in a wellness program which provides massages, saltwater floats, sauna, gym use, and more. We value our first responders and care about their physical and emotional wellness. Department Hiring Salary Range: $53,355.83-$57,156.09 Essential Functions
Responds to emergency requests by answering multi-line telephones, including NG911 lines, SMS/Text, and entering data into computer-aided dispatch (CAD) system. Dispatch police, fire, and/or emergency medical service (EMS) units by relaying information to street units, verifying information, and monitoring radio transmission. Provide additional assistance to personnel, citizens, and the general public by searching for warrants, locating phone numbers and addresses, contacting outside agencies regarding power failures, gas leaks or other issues, and using the computer to access DMV records, gun licenses, and other relevant information. Must type a minimum 30 words per minute. Keyboard proficiency is required to effectively work in this position. Attend in-house Public Safety Telecommunicator academy, attaining the following certifications: Emergency Medical Dispatcher (EMD), Cardio-Pulmonary Resuscitation (CPR), and Virginia Criminal Information Network/National Crime Information Center (VCIN/NCIC) certification. Train and certify on Norfolk 911 call handling equipment (CHE), to include multi-line NG911 and administrative phone lines and associated equipment. Train and certify on Police and Fire/EMS radio dispatch channels and associated equipment. Answer stressful calls while entering data into computer aided dispatch system (CAD) for Police/Fire/EMS dispatch. Ability to speak clearly and effectively control a conversation with distressed callers. Ability to read maps, reference books, technical manuals, medical cards, and related correspondence. Work involves choices of actions within limits set by standard practices and procedures. Mature and professional judgment is required to apply the proper course of action. Maintain communication with other departments which may involve decision-making for public safety purposes. Ability to work with various local, state, and federal law enforcement agencies. Required
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. Six (6) months of experience as a Public Safety Telecommunicator. Type a minimum of thirty (30) words per minute (WPM). Preferred
Ability to obtain the following certifications within six months; Virginia Criminal Information Network/National Crime Information Center (VCIN/NCIC), CPR, In-house Academy, Emergency Medical Dispatch, Virginia Department of Criminal Justice Services (Dispatcher). The ability to easily navigate a desktop computer and direct customer service in a stressful environment is a plus. Working Hours
12‑hour workdays within an 84‑hour pay period: 3 days off, 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, cycle repeats. The shift times are Days 7:00 am – 7:00 pm; Nights 7:00 pm – 7:00 am. These shifts will be rotating on a monthly basis. Practice Typing Test
If you’d like to brush up on your typing skills, here’s a practice link you can use: https://thepracticetest.com/typing/tests/business-topics/ Please Note: While completion of the Typing test is a requirement for this position, the following practice test is provided solely for your preparation. This is not the official Typing test used for scoring during the hiring process. Seniority level: Entry level Employment type: Full-time Job function: Other, Information Technology, and Management Industries: Government Administration
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