Desktop Support Technician

Job Title: Desktop Support Technician Job Location: Salem, OR Job Type: Contract

Job Description:

Provide desktop support via phone, remote tools, and onsite assistance

Investigate, diagnose, and resolve computer-related issues reported by staff statewide

Troubleshoot and repair hardware issues, including physical component replacement

Perform system upgrades such as BIOS or ROM flashing and major hardware upgrades

Analyze system performance and take corrective actions to restore acceptable performance levels

Install, configure, test, and troubleshoot software and hardware

Address version compatibility issues and modify configurations as needed

Maintain installation documentation and contribute to the knowledge library

Communicate ticket status and resolutions to affected users

Escalate unresolved issues appropriately

Work with vendors to research, evaluate, and test new or improved hardware and software solutions

Establish and recommend system defaults and best practices

Requirements:

Minimum 2 years of experience supporting desktops in an enterprise environment

Experience troubleshooting Windows operating systems (Windows 9x/2000/XP/NT/Vista/7)

Basic networking knowledge including TCP/IP and UDP

Experience with Microsoft Office

Basic experience with Active Directory

Strong verbal and written communication skills

Strong learning ability and teamwork skills

Interested candidates can send their updated resumes to jobs@global-itech.com

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