Zenus Bank International Inc.
We are seeking an IT Tech Analyst with a strong technical background and problem-solving skills to support, maintain, and enhance our IT infrastructure and applications. This role will involve working with various technologies to ensure optimal system performance, security, and user support. The ideal candidate will be passionate about technology, eager to learn, and capable of adapting to new tools and methodologies.
Responsibilities:
Provide technical support and troubleshooting for IT systems, applications, and networks. Monitor system performance, identify issues, and implement solutions to maintain high availability and efficiency. Collaborate with development teams to deploy, maintain, and enhance software applications. Assist in managing cloud-based solutions and on-premises IT infrastructure. Ensure IT security compliance by implementing and maintaining security protocols and best practices. Document technical processes, configurations, and troubleshooting guides for future reference. Analyze business needs and recommend IT solutions to optimize workflows and improve productivity. Participate in system upgrades, migrations, and integration projects. Work closely with cross-functional teams to support IT initiatives and drive innovation. Stay updated with emerging technologies and industry best practices. Qualifications and Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Fully bilingual (English & Spanish) or native English speaker. 3+ years of experience in IT support, system administration, or a related technical role. Strong knowledge of operating systems (Windows, Linux, macOS) and troubleshooting techniques. Experience with cloud platforms, preferably Azure (Azure Virtual Machines, Azure Active Directory, Azure Functions). Understanding of networking principles (TCP/IP, VPNs, firewalls, DNS, DHCP). Familiarity with IT security protocols, endpoint protection, and compliance standards. Experience with IT service management (ITSM) tools and ticketing systems. Strong analytical and problem-solving skills with attention to detail. Ability to work independently and efficiently under minimal supervision. Knowledge of scripting languages (PowerShell, Python, or Bash) is a plus. Experience with IT automation, monitoring tools, and CI/CD pipelines is a plus. Prior experience in financial or banking IT environments is a plus.
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Provide technical support and troubleshooting for IT systems, applications, and networks. Monitor system performance, identify issues, and implement solutions to maintain high availability and efficiency. Collaborate with development teams to deploy, maintain, and enhance software applications. Assist in managing cloud-based solutions and on-premises IT infrastructure. Ensure IT security compliance by implementing and maintaining security protocols and best practices. Document technical processes, configurations, and troubleshooting guides for future reference. Analyze business needs and recommend IT solutions to optimize workflows and improve productivity. Participate in system upgrades, migrations, and integration projects. Work closely with cross-functional teams to support IT initiatives and drive innovation. Stay updated with emerging technologies and industry best practices. Qualifications and Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Fully bilingual (English & Spanish) or native English speaker. 3+ years of experience in IT support, system administration, or a related technical role. Strong knowledge of operating systems (Windows, Linux, macOS) and troubleshooting techniques. Experience with cloud platforms, preferably Azure (Azure Virtual Machines, Azure Active Directory, Azure Functions). Understanding of networking principles (TCP/IP, VPNs, firewalls, DNS, DHCP). Familiarity with IT security protocols, endpoint protection, and compliance standards. Experience with IT service management (ITSM) tools and ticketing systems. Strong analytical and problem-solving skills with attention to detail. Ability to work independently and efficiently under minimal supervision. Knowledge of scripting languages (PowerShell, Python, or Bash) is a plus. Experience with IT automation, monitoring tools, and CI/CD pipelines is a plus. Prior experience in financial or banking IT environments is a plus.
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