Dexian
Network Desktop Support Engineer
Location:
Tampa, FL (onsite 5 days a week)
Duration:
Direct hire
Job Summary
We are seeking a skilled
Network Desktop Support Engineer
to provide hands‑on technical support with a strong focus on
network infrastructure, security, and hybrid on‑prem to cloud environments . This role is responsible for supporting end users while also managing, troubleshooting, and improving routers, switches, VPNs, firewalls, and connectivity between on‑premises and cloud platforms. The ideal candidate combines traditional desktop support expertise with solid networking and infrastructure knowledge.
Key Responsibilities Network & Infrastructure Support
Configure, support, and troubleshoot
routers, switches, wireless access points, and network cabling
Monitor and maintain
LAN, WAN, and WLAN
environments
Administer and troubleshoot
VPN technologies
(site‑to‑site and remote access)
Configure and support
firewalls
(rules, NAT, security policies, firmware updates)
Diagnose and resolve network performance, latency, and connectivity issues
Maintain network documentation, diagrams, and IP address management
Desktop & End‑User Support
Provide
Level 2/3 desktop support
for Windows and macOS environments
Troubleshoot hardware, software, OS, and peripheral issues
Support Microsoft 365, email, collaboration tools, and endpoint security solutions
Assist with workstation builds, imaging, patching, and lifecycle management
Escalate and coordinate with vendors or internal teams when required
On‑Prem to Cloud & Hybrid Environment Support
Support
hybrid infrastructure
integrating on‑prem systems with cloud platforms (AWS, Azure, or GCP)
Assist in
on‑prem to cloud migration projects , including network connectivity, VPNs, and security considerations
Support cloud networking components such as
VPC/VNETs, subnets, routing tables, and security groups
Monitor and troubleshoot cloud connectivity and performance
Security & Compliance
Enforce network and endpoint security best practices
Assist with vulnerability remediation and patch management
Support MFA, secure remote access and identity‑based access controls
Participate in incident response and root cause analysis
Operational & Project Support
Participate in network upgrades, refreshes and expansion projects
Perform routine maintenance, backups and change management activities
Create and maintain technical documentation and SOPs
Provide after‑hours or on‑call support as required
Required Qualifications
3+ years of experience in
IT support with strong networking responsibilities
Solid hands‑on experience with
routers, switches, firewalls, and VPNs
Strong understanding of
TCP/IP, DNS, DHCP, VLANs, routing, and NAT
Experience supporting
Windows and/or macOS desktop environments
Familiarity with
hybrid on‑prem and cloud networking
Ability to troubleshoot complex issues across multiple technology layers
Preferred Qualifications
Experience with
Cisco, Fortinet, Palo Alto, Meraki, Aruba, or similar
network devices
Exposure to
AWS, Azure, or GCP networking
Knowledge of
SD‑WAN
technologies
Experience with
Active Directory, Azure AD, Intune, or similar identity platforms
Networking or cloud certifications (e.g.,
CCNA, Network+, Azure/AWS Associate )
Soft Skills
Strong problem‑solving and analytical skills
Excellent communication and customer service mindset
Ability to manage multiple priorities in a fast‑paced environment
Strong documentation and organizational skills
Team‑oriented with the ability to work independently
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
IT Services and IT Consulting
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Tampa, FL (onsite 5 days a week)
Duration:
Direct hire
Job Summary
We are seeking a skilled
Network Desktop Support Engineer
to provide hands‑on technical support with a strong focus on
network infrastructure, security, and hybrid on‑prem to cloud environments . This role is responsible for supporting end users while also managing, troubleshooting, and improving routers, switches, VPNs, firewalls, and connectivity between on‑premises and cloud platforms. The ideal candidate combines traditional desktop support expertise with solid networking and infrastructure knowledge.
Key Responsibilities Network & Infrastructure Support
Configure, support, and troubleshoot
routers, switches, wireless access points, and network cabling
Monitor and maintain
LAN, WAN, and WLAN
environments
Administer and troubleshoot
VPN technologies
(site‑to‑site and remote access)
Configure and support
firewalls
(rules, NAT, security policies, firmware updates)
Diagnose and resolve network performance, latency, and connectivity issues
Maintain network documentation, diagrams, and IP address management
Desktop & End‑User Support
Provide
Level 2/3 desktop support
for Windows and macOS environments
Troubleshoot hardware, software, OS, and peripheral issues
Support Microsoft 365, email, collaboration tools, and endpoint security solutions
Assist with workstation builds, imaging, patching, and lifecycle management
Escalate and coordinate with vendors or internal teams when required
On‑Prem to Cloud & Hybrid Environment Support
Support
hybrid infrastructure
integrating on‑prem systems with cloud platforms (AWS, Azure, or GCP)
Assist in
on‑prem to cloud migration projects , including network connectivity, VPNs, and security considerations
Support cloud networking components such as
VPC/VNETs, subnets, routing tables, and security groups
Monitor and troubleshoot cloud connectivity and performance
Security & Compliance
Enforce network and endpoint security best practices
Assist with vulnerability remediation and patch management
Support MFA, secure remote access and identity‑based access controls
Participate in incident response and root cause analysis
Operational & Project Support
Participate in network upgrades, refreshes and expansion projects
Perform routine maintenance, backups and change management activities
Create and maintain technical documentation and SOPs
Provide after‑hours or on‑call support as required
Required Qualifications
3+ years of experience in
IT support with strong networking responsibilities
Solid hands‑on experience with
routers, switches, firewalls, and VPNs
Strong understanding of
TCP/IP, DNS, DHCP, VLANs, routing, and NAT
Experience supporting
Windows and/or macOS desktop environments
Familiarity with
hybrid on‑prem and cloud networking
Ability to troubleshoot complex issues across multiple technology layers
Preferred Qualifications
Experience with
Cisco, Fortinet, Palo Alto, Meraki, Aruba, or similar
network devices
Exposure to
AWS, Azure, or GCP networking
Knowledge of
SD‑WAN
technologies
Experience with
Active Directory, Azure AD, Intune, or similar identity platforms
Networking or cloud certifications (e.g.,
CCNA, Network+, Azure/AWS Associate )
Soft Skills
Strong problem‑solving and analytical skills
Excellent communication and customer service mindset
Ability to manage multiple priorities in a fast‑paced environment
Strong documentation and organizational skills
Team‑oriented with the ability to work independently
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
IT Services and IT Consulting
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