Stefanini North America and APAC
Network Operations Manager
Stefanini North America and APAC, Richmond, Virginia, United States, 23214
Network Operations Manager
Location: Richmond, VA / Dallas, TX – 100% Onsite. Contact: Prakhar Goel – Ph: 248‑263‑5255 – Email:
Prakhar.goel@stefanini.com . This position is W2 only.
This role is for a seasoned professional that ensures stable and consistent operations, change, configuration, incident and problem management. As the Ops Partner, the individual will be accountable for ensuring awareness and consistent execution of documented Enterprise Operations standards as well as following ITIL processes within the product line. The Ops Partner collaborates to drive cross‑team knowledge and contribute to overall product resiliency and availability, working closely with engineers, subject‑matter experts, vendor managers, and stakeholders. The role focuses on delivering and improving client technology needs in on‑premises and cloud environments.
Principal Duties and Responsibilities
Serve as primary point of contact within client Operations for assigned Product Line.
Accountable for the operational platform related oversight of services and portfolio of client applications and supporting infrastructure.
Ensure the delivery of high‑quality, cost effective and efficient services.
May facilitate and coordinate technology planning and implementation efforts related to platform services in support of business needs across matrixed teams.
Develop and maintain business relationships with other supporting roles and critical clients/vendors and represent client/vendor interests in the planning and implementation of platform services.
Partner with cross‑functional teams in the delivery of high‑quality product enhancements on time and within budget.
Effectively communicate with other supporting roles, clients, and other resources to update and maintain progress and status of critical events, incidents, or initiatives. Provide input as needed to senior leadership and executives.
Actively track and coordinate the resolution of Platform service incidents, changes, problems, and requests within appropriate process guidelines.
Perform Root Cause Analysis (RCA) on high/significant Platform related incidents.
Coordinate after action items on Platform related high incidents to prevent them from occurring again.
Ensure that Platform infrastructure environments are proactively managed to meet or exceed SLA targets.
Proactively identify Platform/infrastructure technology service needs, assist in defining product vision & strategy, and solicit client input in technology planning efforts.
Support and prioritize projects, assist in determining the best technical implementation methods as well as a reasonable execution schedule.
Lead initiatives, as appropriate, representing Operations.
Adhere to business requirements and scope.
Responsible for understanding and applying risk management discipline in all involved efforts.
Provide secondary support and assist fellow Operations PSMs in their specific areas as needed.
Responsibilities
Experience working with large infrastructure hosting environments.
Thorough understanding of how separate infrastructure components work together to provide reliable and secure hosting environment.
Knowledgeable of network and security technologies a must.
Experience with connecting two complex networks together utilizing patterns such as DMS.
Demonstrated high level proficiency in the networking field and thorough technical knowledge and experience managing the following:
Distributed information systems and technologies
Tiered application infrastructure operating in an enterprise environment
Cloud and Data Center network operations
Proficiency in WAN, VPN, DNS, Routing, Firewall, and Load Balancer technology
Familiarity with Product Management methodologies and techniques including:
Managing technology offerings across their full lifecycle with dedicated teams
Enabling cross‑functional teams to operate as flexibly as possible
Determining success criteria by outcomes, not simply accomplishing tasks or completing on time / within budget
Ensuring customer input at all stages of product lifecycle
Ability to think strategically.
Perform thorough research and provide high‑level technical analysis.
Excellent interpersonal, negotiation, creativity, attention to detail, and oral and written communication skills tailored for the intended audience.
Work collaboratively within a team environment to achieve TSD Operations' key objectives.
Ability to direct designated technical support staff in providing day‑to‑day production support.
Ability to utilize technical skills to coordinate the resolution of issues, drive improvements and influence design decisions.
Make decisions within established or widely accepted standards
Achieve assigned/planned results by decisions and actions based on professional methods, training, business principles, and practical experience.
Familiarity with Agile methodologies and tools, such as JIRA and Confluence.
Commitment to Information Technology Service Management (ITSM), continuous improvement and proactive problem management.
Experience with ServiceNow or equivalent Operations Management products
Experience/exposure to Artificial Intelligence for IT Operations (AIOps)
Experience/exposure to Observability Patterns to implement effective Automated Operations capabilities.
Role requires significant interaction with senior leaders within the system and requires exceptional communication, analytical, and problem‑solving skills.
Education
Bachelor's Degree or equivalent experience with 6 to 9+ years of relevant work experience.
Cloud technology certification(s) preferred.
ITIL certification is preferred.
Other / Additional Requirements
Performs work with the highest level of autonomy.
This position is subject to extended work hours to resolve major and complex technical problems/issues (25%).
Requires always carrying a work cellphone.
Occasional travel including overnight stays may be necessary.
About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence.
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Prakhar.goel@stefanini.com . This position is W2 only.
This role is for a seasoned professional that ensures stable and consistent operations, change, configuration, incident and problem management. As the Ops Partner, the individual will be accountable for ensuring awareness and consistent execution of documented Enterprise Operations standards as well as following ITIL processes within the product line. The Ops Partner collaborates to drive cross‑team knowledge and contribute to overall product resiliency and availability, working closely with engineers, subject‑matter experts, vendor managers, and stakeholders. The role focuses on delivering and improving client technology needs in on‑premises and cloud environments.
Principal Duties and Responsibilities
Serve as primary point of contact within client Operations for assigned Product Line.
Accountable for the operational platform related oversight of services and portfolio of client applications and supporting infrastructure.
Ensure the delivery of high‑quality, cost effective and efficient services.
May facilitate and coordinate technology planning and implementation efforts related to platform services in support of business needs across matrixed teams.
Develop and maintain business relationships with other supporting roles and critical clients/vendors and represent client/vendor interests in the planning and implementation of platform services.
Partner with cross‑functional teams in the delivery of high‑quality product enhancements on time and within budget.
Effectively communicate with other supporting roles, clients, and other resources to update and maintain progress and status of critical events, incidents, or initiatives. Provide input as needed to senior leadership and executives.
Actively track and coordinate the resolution of Platform service incidents, changes, problems, and requests within appropriate process guidelines.
Perform Root Cause Analysis (RCA) on high/significant Platform related incidents.
Coordinate after action items on Platform related high incidents to prevent them from occurring again.
Ensure that Platform infrastructure environments are proactively managed to meet or exceed SLA targets.
Proactively identify Platform/infrastructure technology service needs, assist in defining product vision & strategy, and solicit client input in technology planning efforts.
Support and prioritize projects, assist in determining the best technical implementation methods as well as a reasonable execution schedule.
Lead initiatives, as appropriate, representing Operations.
Adhere to business requirements and scope.
Responsible for understanding and applying risk management discipline in all involved efforts.
Provide secondary support and assist fellow Operations PSMs in their specific areas as needed.
Responsibilities
Experience working with large infrastructure hosting environments.
Thorough understanding of how separate infrastructure components work together to provide reliable and secure hosting environment.
Knowledgeable of network and security technologies a must.
Experience with connecting two complex networks together utilizing patterns such as DMS.
Demonstrated high level proficiency in the networking field and thorough technical knowledge and experience managing the following:
Distributed information systems and technologies
Tiered application infrastructure operating in an enterprise environment
Cloud and Data Center network operations
Proficiency in WAN, VPN, DNS, Routing, Firewall, and Load Balancer technology
Familiarity with Product Management methodologies and techniques including:
Managing technology offerings across their full lifecycle with dedicated teams
Enabling cross‑functional teams to operate as flexibly as possible
Determining success criteria by outcomes, not simply accomplishing tasks or completing on time / within budget
Ensuring customer input at all stages of product lifecycle
Ability to think strategically.
Perform thorough research and provide high‑level technical analysis.
Excellent interpersonal, negotiation, creativity, attention to detail, and oral and written communication skills tailored for the intended audience.
Work collaboratively within a team environment to achieve TSD Operations' key objectives.
Ability to direct designated technical support staff in providing day‑to‑day production support.
Ability to utilize technical skills to coordinate the resolution of issues, drive improvements and influence design decisions.
Make decisions within established or widely accepted standards
Achieve assigned/planned results by decisions and actions based on professional methods, training, business principles, and practical experience.
Familiarity with Agile methodologies and tools, such as JIRA and Confluence.
Commitment to Information Technology Service Management (ITSM), continuous improvement and proactive problem management.
Experience with ServiceNow or equivalent Operations Management products
Experience/exposure to Artificial Intelligence for IT Operations (AIOps)
Experience/exposure to Observability Patterns to implement effective Automated Operations capabilities.
Role requires significant interaction with senior leaders within the system and requires exceptional communication, analytical, and problem‑solving skills.
Education
Bachelor's Degree or equivalent experience with 6 to 9+ years of relevant work experience.
Cloud technology certification(s) preferred.
ITIL certification is preferred.
Other / Additional Requirements
Performs work with the highest level of autonomy.
This position is subject to extended work hours to resolve major and complex technical problems/issues (25%).
Requires always carrying a work cellphone.
Occasional travel including overnight stays may be necessary.
About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence.
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr