SAS Retail
Retail Operations Manager
Location: Kansas City, KS 66101 Position Type: Full Time Category: Field Operations/Field Management Salary: USD 47,300.00 - 84,000.00 per year Requisition ID: 2026-438010 Summary
Retail Operations Manager (ROM) – At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Retail Operations Manager (ROM) to be primarily responsible for leading and developing an assigned Retail Selling and Merchandising organization. The ROM will oversee a specific segment of clients and/or retailers within an assigned geography. They are responsible for representing the Company and their designated Clients & Customers through the management of retail store coverage, set/project coverage, executing objectives set forth by Clients, Retailers and/or Business Development Managers and related retail leadership. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: Full-Time Benefits (Medical, Dental, Vision, Life); 401(k) with company match; Training and Career Development; Generous Paid Time-Off. Job will remain open until filled. Responsibilities
Maintain excellent high-performing teams and proactively ensure client Key Performance Indicators are executed consistently by addressing retail issues on an ongoing basis. Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region. Develop people through training and direct organizational and team development initiatives using performance management tools, including performance reviews, in-store assessments, individual associate development plans and succession planning documentation. Source and identify external talent and integrate new associates into the organization as part of a long-term talent expansion strategy. Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility. Grow base business and add new business. Driving and travel are essential duties and function of this job. Operational Excellence: Maintain excellent high-performing teams and proactively ensure client KPI's are executed consistently by addressing retail issues on an ongoing basis; Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region. Associate Performance Management: Develop people through training and direct organizational and team development initiatives using performance management tools, including performance reviews, in-store assessments, individual associate development plans & succession planning documentation; Source and identify external talent and integrate new associates into the organization as part of a long-term talent expansion strategy. Communication/Change Management: Maintain proactive and professional communications across multiple internal and external stakeholders; lead change across responsible retail organization to ensure client and company KPIs are met. Retail Reporting: Maintain working knowledge of company systems including all reporting functions; interpret retail reporting data and offer actionable insights to course correct and achieve client/retailer performance expectations. Budgeting: Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility. Standardization and Execution of the Company's Strategic Direction: Outline and implement National policies and programs; Proactively promote the Company's Strategic Direction and Vision on a day-to-day basis and ensure compliance with all National Programs. Business Development: Grow base business and add new business. Organizational Development: Oversee Retail Operations-wide efforts to increase effectiveness and/or efficiency enabling the organization to achieve its strategic goals. Customer/Company Customer Team/Company Market Integration: Serve as strategic retail contact for Customers, Company Business Managers, RTLs/ATLs, and Company Department Managers & Sales Directors in each assigned region that affect the Account Team(s). Utilize all elements and resources to meet and exceed team and Client's requirements. Client/Retailer Partnership Management: Serve as strategic retail contact for all clients in assigned region; Work to build and maintain Client/Retailer partnerships while managing ongoing client goals and KPI objectives; Pursue new Client representation and seek additional business opportunities from existing client base in an effort to add incremental value to our client base. Supervisory Responsibilities: Direct Reports – Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources; Indirect Reports – May delegate work of others and provide guidance, direction and mentoring to indirect reports. Travel and/or Driving Requirements: Travel and Driving are essential duties and functions of this job; Travel up to 80%. Minimum Qualifications
High School Diploma or GED or equivalent experience (required); Bachelor's Degree in Marketing or Business Management or equivalent experience (preferred). 5+ years of retail experience with associate management. 1-3 years of successfully managing Retail Merchandisers, P&L, budgeting and forecasting, and managing client expectations either personally or through a team. Customer and client management. Excellent written communication and verbal communication skills. Ability to direct, lead, coach, and develop people. Microsoft Office Suite proficiency, analytical skills, strong prioritization skills. Basic computer skills including familiarity with Word, Excel, and Internet usage. Ability to work independently and prioritize duties with minimal supervision. Well-organized, detail-oriented, and able to handle a fast-paced work environment. Additional Information
This description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. Important Information
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
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Location: Kansas City, KS 66101 Position Type: Full Time Category: Field Operations/Field Management Salary: USD 47,300.00 - 84,000.00 per year Requisition ID: 2026-438010 Summary
Retail Operations Manager (ROM) – At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Retail Operations Manager (ROM) to be primarily responsible for leading and developing an assigned Retail Selling and Merchandising organization. The ROM will oversee a specific segment of clients and/or retailers within an assigned geography. They are responsible for representing the Company and their designated Clients & Customers through the management of retail store coverage, set/project coverage, executing objectives set forth by Clients, Retailers and/or Business Development Managers and related retail leadership. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: Full-Time Benefits (Medical, Dental, Vision, Life); 401(k) with company match; Training and Career Development; Generous Paid Time-Off. Job will remain open until filled. Responsibilities
Maintain excellent high-performing teams and proactively ensure client Key Performance Indicators are executed consistently by addressing retail issues on an ongoing basis. Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region. Develop people through training and direct organizational and team development initiatives using performance management tools, including performance reviews, in-store assessments, individual associate development plans and succession planning documentation. Source and identify external talent and integrate new associates into the organization as part of a long-term talent expansion strategy. Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility. Grow base business and add new business. Driving and travel are essential duties and function of this job. Operational Excellence: Maintain excellent high-performing teams and proactively ensure client KPI's are executed consistently by addressing retail issues on an ongoing basis; Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region. Associate Performance Management: Develop people through training and direct organizational and team development initiatives using performance management tools, including performance reviews, in-store assessments, individual associate development plans & succession planning documentation; Source and identify external talent and integrate new associates into the organization as part of a long-term talent expansion strategy. Communication/Change Management: Maintain proactive and professional communications across multiple internal and external stakeholders; lead change across responsible retail organization to ensure client and company KPIs are met. Retail Reporting: Maintain working knowledge of company systems including all reporting functions; interpret retail reporting data and offer actionable insights to course correct and achieve client/retailer performance expectations. Budgeting: Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility. Standardization and Execution of the Company's Strategic Direction: Outline and implement National policies and programs; Proactively promote the Company's Strategic Direction and Vision on a day-to-day basis and ensure compliance with all National Programs. Business Development: Grow base business and add new business. Organizational Development: Oversee Retail Operations-wide efforts to increase effectiveness and/or efficiency enabling the organization to achieve its strategic goals. Customer/Company Customer Team/Company Market Integration: Serve as strategic retail contact for Customers, Company Business Managers, RTLs/ATLs, and Company Department Managers & Sales Directors in each assigned region that affect the Account Team(s). Utilize all elements and resources to meet and exceed team and Client's requirements. Client/Retailer Partnership Management: Serve as strategic retail contact for all clients in assigned region; Work to build and maintain Client/Retailer partnerships while managing ongoing client goals and KPI objectives; Pursue new Client representation and seek additional business opportunities from existing client base in an effort to add incremental value to our client base. Supervisory Responsibilities: Direct Reports – Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources; Indirect Reports – May delegate work of others and provide guidance, direction and mentoring to indirect reports. Travel and/or Driving Requirements: Travel and Driving are essential duties and functions of this job; Travel up to 80%. Minimum Qualifications
High School Diploma or GED or equivalent experience (required); Bachelor's Degree in Marketing or Business Management or equivalent experience (preferred). 5+ years of retail experience with associate management. 1-3 years of successfully managing Retail Merchandisers, P&L, budgeting and forecasting, and managing client expectations either personally or through a team. Customer and client management. Excellent written communication and verbal communication skills. Ability to direct, lead, coach, and develop people. Microsoft Office Suite proficiency, analytical skills, strong prioritization skills. Basic computer skills including familiarity with Word, Excel, and Internet usage. Ability to work independently and prioritize duties with minimal supervision. Well-organized, detail-oriented, and able to handle a fast-paced work environment. Additional Information
This description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. Important Information
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
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