Johnson & Johnson
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com.
Job Function:
Supply Chain Manufacturing
Job Sub Function:
Manufacturing Product & Packaging Operations
Job Category:
Professional
All Job Posting Locations:
Madison, Wisconsin, United States of America
Customer Service Support Specialist Quantum Surgical Incorporated has entered into an agreement with Johnson & Johnson to acquire the NEUWAVE business. The process is anticipated to be completed in Q1 2026, subject to legal requirements, regulatory approvals, and other customary conditions. If you accept this position, you will become an employee of Quantum Surgical Incorporated, and your employment will be governed by Quantum Surgical’s processes, policies, and benefit plans.
J&J Medtech Surgery is currently recruiting for a Customer Service Support Specialist for its NEUWAVE™ advanced microwave ablation platform. The position can be remote or located at any of the U.S. Ethicon sites, preferably Madison.
The NEUWAVE™ Microwave Ablation System is designed with the premise that each patient and each lesion is unique. The system includes a range of probes with distal energy control, multi‑probe capabilities, and TISSU‑LOC Technology, along with advanced visualization and guidance software, enabling interventional radiologists to efficiently tailor ablation zones and confirm margins.
As the Customer Service Support Specialist, you will provide exceptional customer service and transactional support to both internal and external customers via phone and email. Primary functions include managing shipping logistics, processing incoming product orders, handling return requests, and resolving customer inquiries and problems.
Duties & Responsibilities
Process and manage customer orders and returns, ensuring accuracy, timeliness, and compliance.
Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
Communicate order status updates to customers and internal stakeholders.
Coordinate international shipments, ensuring compliance with export regulations and documentation.
Prepare and review export paperwork (commercial invoices, packing lists, certificates).
Liaise with freight forwarders, customs brokers, and carriers to ensure timely delivery.
Monitor export schedules and proactively resolve delays or issues.
Maintain knowledge of global trade compliance requirements and update processes accordingly.
Track capital equipment in house and in the field.
Maintain data integrity in ERP systems and resolve discrepancies promptly.
Assist with inventory checks and backorder management to minimize delays.
Support compliance with pricing, terms, and contractual obligations.
Investigate and resolve customer complaints, ensuring a positive resolution experience.
Escalate issues that need evaluation to the quality team.
Develop and maintain a high degree of knowledge of the entire product portfolio.
Ensure personal compliance with all Federal, State, local, and Company regulations, policies, and procedures.
Perform other duties assigned as needed.
Key Job Responsibilities
Policies:
Know and follow company policies and procedures related to work performed in the area of responsibility.
Training:
Complete training in the area of responsibility within the allowed time period.
Safety:
Follow all policies and procedures to ensure a safe operating environment.
Experience and Education
High school diploma or equivalent.
Associate’s degree desired.
Previous logistics experience preferred.
Generally requires 2–4 years of work experience in the medical device industry preferred.
Experience with ERP system (desired).
Ability to work a standard work schedule Monday – Friday 8:00 am to 5:00 pm.
Required Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations
Coordinate and execute a high volume of diverse assignments, effectively handling competing priorities while maintaining a high attention to detail and quality.
Strong customer service skills.
Excellent interpersonal, oral, and written skills.
Curious, driven to achieve, and willing to challenge and ask thoughtful questions.
Excellent verbal and written communication skills, including strong grammar skills.
Demonstrated ability to positively manage working relationships.
Ability to work independently, with minimal supervision, as well as with others.
Ability to operate basic computer software programs – Word, Excel, PowerPoint, and Outlook.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected by veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers. Internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills
Agile Manufacturing
Analytical Reasoning
Brand Research
Business Behavior
Detail-Oriented
Execution Focus
Good Manufacturing Practices (GMP)
Materials Handling
Package and Labeling Regulations
Package Equipment
Plant Operations
Product Packaging Design
Quality Assurance (QA)
Safety-Oriented
#J-18808-Ljbffr
Job Function:
Supply Chain Manufacturing
Job Sub Function:
Manufacturing Product & Packaging Operations
Job Category:
Professional
All Job Posting Locations:
Madison, Wisconsin, United States of America
Customer Service Support Specialist Quantum Surgical Incorporated has entered into an agreement with Johnson & Johnson to acquire the NEUWAVE business. The process is anticipated to be completed in Q1 2026, subject to legal requirements, regulatory approvals, and other customary conditions. If you accept this position, you will become an employee of Quantum Surgical Incorporated, and your employment will be governed by Quantum Surgical’s processes, policies, and benefit plans.
J&J Medtech Surgery is currently recruiting for a Customer Service Support Specialist for its NEUWAVE™ advanced microwave ablation platform. The position can be remote or located at any of the U.S. Ethicon sites, preferably Madison.
The NEUWAVE™ Microwave Ablation System is designed with the premise that each patient and each lesion is unique. The system includes a range of probes with distal energy control, multi‑probe capabilities, and TISSU‑LOC Technology, along with advanced visualization and guidance software, enabling interventional radiologists to efficiently tailor ablation zones and confirm margins.
As the Customer Service Support Specialist, you will provide exceptional customer service and transactional support to both internal and external customers via phone and email. Primary functions include managing shipping logistics, processing incoming product orders, handling return requests, and resolving customer inquiries and problems.
Duties & Responsibilities
Process and manage customer orders and returns, ensuring accuracy, timeliness, and compliance.
Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
Communicate order status updates to customers and internal stakeholders.
Coordinate international shipments, ensuring compliance with export regulations and documentation.
Prepare and review export paperwork (commercial invoices, packing lists, certificates).
Liaise with freight forwarders, customs brokers, and carriers to ensure timely delivery.
Monitor export schedules and proactively resolve delays or issues.
Maintain knowledge of global trade compliance requirements and update processes accordingly.
Track capital equipment in house and in the field.
Maintain data integrity in ERP systems and resolve discrepancies promptly.
Assist with inventory checks and backorder management to minimize delays.
Support compliance with pricing, terms, and contractual obligations.
Investigate and resolve customer complaints, ensuring a positive resolution experience.
Escalate issues that need evaluation to the quality team.
Develop and maintain a high degree of knowledge of the entire product portfolio.
Ensure personal compliance with all Federal, State, local, and Company regulations, policies, and procedures.
Perform other duties assigned as needed.
Key Job Responsibilities
Policies:
Know and follow company policies and procedures related to work performed in the area of responsibility.
Training:
Complete training in the area of responsibility within the allowed time period.
Safety:
Follow all policies and procedures to ensure a safe operating environment.
Experience and Education
High school diploma or equivalent.
Associate’s degree desired.
Previous logistics experience preferred.
Generally requires 2–4 years of work experience in the medical device industry preferred.
Experience with ERP system (desired).
Ability to work a standard work schedule Monday – Friday 8:00 am to 5:00 pm.
Required Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations
Coordinate and execute a high volume of diverse assignments, effectively handling competing priorities while maintaining a high attention to detail and quality.
Strong customer service skills.
Excellent interpersonal, oral, and written skills.
Curious, driven to achieve, and willing to challenge and ask thoughtful questions.
Excellent verbal and written communication skills, including strong grammar skills.
Demonstrated ability to positively manage working relationships.
Ability to work independently, with minimal supervision, as well as with others.
Ability to operate basic computer software programs – Word, Excel, PowerPoint, and Outlook.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected by veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers. Internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills
Agile Manufacturing
Analytical Reasoning
Brand Research
Business Behavior
Detail-Oriented
Execution Focus
Good Manufacturing Practices (GMP)
Materials Handling
Package and Labeling Regulations
Package Equipment
Plant Operations
Product Packaging Design
Quality Assurance (QA)
Safety-Oriented
#J-18808-Ljbffr