Johnson Controls, Inc.
HVAC Equipment Commissioning Manager
Johnson Controls, Inc., Plymouth, Michigan, United States, 48170
Build your best future with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future!
Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.
Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
Competitive base salary
and a comprehensive bonus program.
Three weeks paid vacation
in a calendar year/holidays/sick time/triple PTO days.
Comprehensive benefits package
including 401K, medical, dental and vision care -
Available day one.
Extensive product and on-the-job/cross training opportunities.
Encouraging and
collaborative team environment.
Dedication to safety through our
Zero Harm policy.
Providing
scheduling and management support.
JCI employee discount programs
(The Loop by Perk Spot).
What you will do The Equipment Commissioning Manager (EqCM) supports the Equipment North America (EqNA) organization on startup, warranty, and coordination with all other service needs. The EqCM reports to the Regional Service Manager for the first six months and then moves to the Branch Service Manager, having accountability to the HVAC Equipment Operations Manager (HEOM) and their organization.
They also coordinate with the Customer Resource Coordinator (CRC) for all equipment field service labor requirements per customer expectations and contract requirements. They provide a single point of contact for coordination of all service scope related within equipment contracts and serve as the direct interface with the EqNA customer.
How you will do it
Supports EqNA sales during project estimate by specifying, if given, whether service can be performed as an S/R or if a Service Mechanical project will need to be secured (determined based on duration, size, complexity of the project, and need for project management).
Provides custom quote for service items outside of Program, Commission, Adjust, and Train (PCAT) policy.
When the EqNA contract is secured and warranty expectations confirmed by the Systems Application Engineer (SAE), verifies that the branch has the necessary service technicians trained to work on the identified equipment and coordinates with Truck Based Service Manager (TBSM) to send technicians to be trained as appropriate and/or necessary with guidance and support of the BSM.
Attends RTO meetings when requested on complex projects or projects sold with Planned Service Agreement (PSA) and identifies any service/warranty scope concerns.
Validates details of the PSA to the SAE/Agent Project Owner, including project submittals, and provides documentation as needed.
Conducts weekly service turnover meetings with SAEs and Branch Operations Manager (BOM) to coordinate and monitor all current and future service scopes for EqNA business and provides feedback and status to EqNA Operations Team.
Works with customer to introduce Connected Service capabilities.
Coordinates with the EqNA Customer directly for all scheduled work and schedule changes.
Verifies asset record created in NxGen and assigned to correct site for future SRs/quotes.
Manages delivery related to FOB Destination with technicians and provides communication back to the SAE and Customer as required.
Verifies that indicated warranty shows correctly in Warranty Navigator; if there are discrepancies, works with SAE and Warranty Admin team to address.
Monitors any Long-Term Storage (LTS) requirements and coordinates with SAE and customer.
Promotes Pronto Forms utilization by customers for pre‑start up checklist and by technicians for startup, unit inspections, and warranty work.
Ensures startup is completed or resolves any issues to complete startup work and provides customer with startup documentation.
Ensures startup dates are entered for assets in NxGen and all equipment started by service is properly registered in Warranty Navigator. EqCM provides warranty certification to the EqNA customer.
Works with CRCs to ensure all SRs are invoiced promptly upon scope completion.
Acts as first point of contact for warranty requests for EqNA customers; works with CRC and Warranty Service Coordinator (WSC) to dispatch technicians promptly and file claims.
Escalates and resolves issues preventing service warranty work being completed (including parts and resources availability) and works with product technical support as necessary to accelerate cash collections.
Facilitates technical support for EqNA customers as appropriate and necessary.
What we look for
Required:
10+ years of industry experience or technical engineering or construction degree graduate.
Experience with Microsoft Office suite (emphasis on Word, Excel, Outlook), Adobe Writer, and basic Windows operating system environment.
Ability to work independently and as part of a team.
Excellent verbal and written communication skills.
Strong interpersonal and collaborative skills.
Good conflict resolution skills.
Ability to positively represent Johnson Controls and communicate with others at varying technical levels.
Demonstrated ability to simultaneously manage a large and diverse number of projects with professionalism, cooperation and persistence.
Demonstrated ability to maintain organization and attention to details.
Preferred:
BA degree in Engineering or Construction.
HVAC equipment knowledge.
Proficiency with MS Office Suite.
HIRING SALARY RANGE: $89,000 – 131,000. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site:
https://jobs.johnsoncontrols.com/about-us
#J-18808-Ljbffr
Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.
Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
Competitive base salary
and a comprehensive bonus program.
Three weeks paid vacation
in a calendar year/holidays/sick time/triple PTO days.
Comprehensive benefits package
including 401K, medical, dental and vision care -
Available day one.
Extensive product and on-the-job/cross training opportunities.
Encouraging and
collaborative team environment.
Dedication to safety through our
Zero Harm policy.
Providing
scheduling and management support.
JCI employee discount programs
(The Loop by Perk Spot).
What you will do The Equipment Commissioning Manager (EqCM) supports the Equipment North America (EqNA) organization on startup, warranty, and coordination with all other service needs. The EqCM reports to the Regional Service Manager for the first six months and then moves to the Branch Service Manager, having accountability to the HVAC Equipment Operations Manager (HEOM) and their organization.
They also coordinate with the Customer Resource Coordinator (CRC) for all equipment field service labor requirements per customer expectations and contract requirements. They provide a single point of contact for coordination of all service scope related within equipment contracts and serve as the direct interface with the EqNA customer.
How you will do it
Supports EqNA sales during project estimate by specifying, if given, whether service can be performed as an S/R or if a Service Mechanical project will need to be secured (determined based on duration, size, complexity of the project, and need for project management).
Provides custom quote for service items outside of Program, Commission, Adjust, and Train (PCAT) policy.
When the EqNA contract is secured and warranty expectations confirmed by the Systems Application Engineer (SAE), verifies that the branch has the necessary service technicians trained to work on the identified equipment and coordinates with Truck Based Service Manager (TBSM) to send technicians to be trained as appropriate and/or necessary with guidance and support of the BSM.
Attends RTO meetings when requested on complex projects or projects sold with Planned Service Agreement (PSA) and identifies any service/warranty scope concerns.
Validates details of the PSA to the SAE/Agent Project Owner, including project submittals, and provides documentation as needed.
Conducts weekly service turnover meetings with SAEs and Branch Operations Manager (BOM) to coordinate and monitor all current and future service scopes for EqNA business and provides feedback and status to EqNA Operations Team.
Works with customer to introduce Connected Service capabilities.
Coordinates with the EqNA Customer directly for all scheduled work and schedule changes.
Verifies asset record created in NxGen and assigned to correct site for future SRs/quotes.
Manages delivery related to FOB Destination with technicians and provides communication back to the SAE and Customer as required.
Verifies that indicated warranty shows correctly in Warranty Navigator; if there are discrepancies, works with SAE and Warranty Admin team to address.
Monitors any Long-Term Storage (LTS) requirements and coordinates with SAE and customer.
Promotes Pronto Forms utilization by customers for pre‑start up checklist and by technicians for startup, unit inspections, and warranty work.
Ensures startup is completed or resolves any issues to complete startup work and provides customer with startup documentation.
Ensures startup dates are entered for assets in NxGen and all equipment started by service is properly registered in Warranty Navigator. EqCM provides warranty certification to the EqNA customer.
Works with CRCs to ensure all SRs are invoiced promptly upon scope completion.
Acts as first point of contact for warranty requests for EqNA customers; works with CRC and Warranty Service Coordinator (WSC) to dispatch technicians promptly and file claims.
Escalates and resolves issues preventing service warranty work being completed (including parts and resources availability) and works with product technical support as necessary to accelerate cash collections.
Facilitates technical support for EqNA customers as appropriate and necessary.
What we look for
Required:
10+ years of industry experience or technical engineering or construction degree graduate.
Experience with Microsoft Office suite (emphasis on Word, Excel, Outlook), Adobe Writer, and basic Windows operating system environment.
Ability to work independently and as part of a team.
Excellent verbal and written communication skills.
Strong interpersonal and collaborative skills.
Good conflict resolution skills.
Ability to positively represent Johnson Controls and communicate with others at varying technical levels.
Demonstrated ability to simultaneously manage a large and diverse number of projects with professionalism, cooperation and persistence.
Demonstrated ability to maintain organization and attention to details.
Preferred:
BA degree in Engineering or Construction.
HVAC equipment knowledge.
Proficiency with MS Office Suite.
HIRING SALARY RANGE: $89,000 – 131,000. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site:
https://jobs.johnsoncontrols.com/about-us
#J-18808-Ljbffr