Schneider Electric
Business Process Manager (Leads)
Schneider Electric, Raleigh, North Carolina, United States, 27601
Business Process Manager (Leads)
– Schneider Electric We are seeking a highly skilled, collaborative, and motivated Business Process Manager focused on the Leads process for all business units. The role works hand in hand with E2E Process Owners and the North America OPEX team to ensure process alignment and drive continuous improvement. Responsibilities
Process Design and Execution
Responsible for process design and performance of the Leads process hierarchy for Projects and supports all business units. Prioritizes process improvements and technology implications to meet customer and business objectives. Coordinates with an E2E BPO to escalate cross-process impacts/dependencies. Delivers agreed upon multi-year transition plans along with year-on-year efficiencies. Responsible for process improvement delivery including ongoing benefit realization.
Performance Monitoring and Optimization
Tracks operational metrics and manages process performance, focusing on quality, continuing process improvement, scalability, adoption, and innovation. Identifies bottlenecks and inefficiencies and implements continuous improvement initiatives to optimize the process. Stays current on emerging trends and benchmarks against competition. Performs audits on the execution of the processes. Develops mitigation strategies for underperforming processes.
Change & Stakeholder Management
Lead change management initiatives to ensure smooth transitions and adoption of new processes and improvements. Communicates changes effectively to all stakeholders. Aligns efforts across Business Units, IT, and Department priorities. Engages with stakeholders at all levels to gather input, provide updates, and ensure alignment with business objectives. Functions as the point of contact for all Leads process-related inquiries and issues. Executes process improvement initiatives, ensures participation of Subject Matter Experts and Black Belts. Defines and develops skills and innovative solutions to drive realization of enterprise strategy. Ensures process documentation maintenance and training to users.
Project Management
Manages through influence of SME and other key stakeholders. Partner with E2E BPO & 3rd Party vendors/consultants to stand up business process team as needed. Plan, execute, and oversee Leads business process projects, ensuring they are completed on time, within scope, and within budget. Coordinate with cross-functional teams to ensure seamless project execution and delivery. Leverages knowledge management and training standards set by NAM Ops Excellence.
Global Alignment
Ensures the Leads process aligns with global standards and requirements where possible. Collaborates with international teams to standardize processes and share NAM best practices.
Customer Satisfaction
Focuses on delivering high-quality, customized solutions that meet or exceed customer expectations. Gathers and analyzes customer feedback (internal and external) to identify areas for improvement and implement necessary changes.
Oversee Process Execution and Own Key Metrics
Understand Schneider Electric’s organizational objectives and business areas to help Business Unit champions implement and execute their day-to-day processes. Contribute to the performance of Leads KPIs such as:
Turnaround Time Quote Volume Accuracy Returns Claims Count Customer Satisfaction Score (CSAT)
Qualifications
Bachelor’s degree in Engineering, Operations Management, Finance, Accounting, or related field. 5-8 years of experience in process management, project management, finance, sales operations, accounting, or related field. Proven track record of driving continuous improvement outcomes. Experience managing Marketing, Brand to Order or Leads Management processes or similar complex processes. Familiarity with BPMN 2.0 standards and Process Modeling Tools (e.g., Signavio, Visio). Experience with reporting tools such as Tableau, Excel, and project management methodologies like Agile, Lean Six Sigma. Strong change management skills with a track record of leading change initiatives. Ability to work in a high‑complexity organization and adapt to fast pace. Excellent project management skills, including managing multiple projects concurrently. Customer‑focused mindset committed to delivering high‑quality solutions. Experience tracking and reporting on KPIs to measure and enhance process success. Experience conducting reviews and audits to maintain quality and compliance. Preferred Qualifications
MBA or a related advanced degree. Certification in Project Management (PMP) or Change Management (Prosci or similar). Equal Employment Opportunity
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Schneider Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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– Schneider Electric We are seeking a highly skilled, collaborative, and motivated Business Process Manager focused on the Leads process for all business units. The role works hand in hand with E2E Process Owners and the North America OPEX team to ensure process alignment and drive continuous improvement. Responsibilities
Process Design and Execution
Responsible for process design and performance of the Leads process hierarchy for Projects and supports all business units. Prioritizes process improvements and technology implications to meet customer and business objectives. Coordinates with an E2E BPO to escalate cross-process impacts/dependencies. Delivers agreed upon multi-year transition plans along with year-on-year efficiencies. Responsible for process improvement delivery including ongoing benefit realization.
Performance Monitoring and Optimization
Tracks operational metrics and manages process performance, focusing on quality, continuing process improvement, scalability, adoption, and innovation. Identifies bottlenecks and inefficiencies and implements continuous improvement initiatives to optimize the process. Stays current on emerging trends and benchmarks against competition. Performs audits on the execution of the processes. Develops mitigation strategies for underperforming processes.
Change & Stakeholder Management
Lead change management initiatives to ensure smooth transitions and adoption of new processes and improvements. Communicates changes effectively to all stakeholders. Aligns efforts across Business Units, IT, and Department priorities. Engages with stakeholders at all levels to gather input, provide updates, and ensure alignment with business objectives. Functions as the point of contact for all Leads process-related inquiries and issues. Executes process improvement initiatives, ensures participation of Subject Matter Experts and Black Belts. Defines and develops skills and innovative solutions to drive realization of enterprise strategy. Ensures process documentation maintenance and training to users.
Project Management
Manages through influence of SME and other key stakeholders. Partner with E2E BPO & 3rd Party vendors/consultants to stand up business process team as needed. Plan, execute, and oversee Leads business process projects, ensuring they are completed on time, within scope, and within budget. Coordinate with cross-functional teams to ensure seamless project execution and delivery. Leverages knowledge management and training standards set by NAM Ops Excellence.
Global Alignment
Ensures the Leads process aligns with global standards and requirements where possible. Collaborates with international teams to standardize processes and share NAM best practices.
Customer Satisfaction
Focuses on delivering high-quality, customized solutions that meet or exceed customer expectations. Gathers and analyzes customer feedback (internal and external) to identify areas for improvement and implement necessary changes.
Oversee Process Execution and Own Key Metrics
Understand Schneider Electric’s organizational objectives and business areas to help Business Unit champions implement and execute their day-to-day processes. Contribute to the performance of Leads KPIs such as:
Turnaround Time Quote Volume Accuracy Returns Claims Count Customer Satisfaction Score (CSAT)
Qualifications
Bachelor’s degree in Engineering, Operations Management, Finance, Accounting, or related field. 5-8 years of experience in process management, project management, finance, sales operations, accounting, or related field. Proven track record of driving continuous improvement outcomes. Experience managing Marketing, Brand to Order or Leads Management processes or similar complex processes. Familiarity with BPMN 2.0 standards and Process Modeling Tools (e.g., Signavio, Visio). Experience with reporting tools such as Tableau, Excel, and project management methodologies like Agile, Lean Six Sigma. Strong change management skills with a track record of leading change initiatives. Ability to work in a high‑complexity organization and adapt to fast pace. Excellent project management skills, including managing multiple projects concurrently. Customer‑focused mindset committed to delivering high‑quality solutions. Experience tracking and reporting on KPIs to measure and enhance process success. Experience conducting reviews and audits to maintain quality and compliance. Preferred Qualifications
MBA or a related advanced degree. Certification in Project Management (PMP) or Change Management (Prosci or similar). Equal Employment Opportunity
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Schneider Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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