Schneider Electric
Business Process Manager (Claims)
Schneider Electric, Raleigh, North Carolina, United States, 27601
Apply for the
Business Process Manager (Claims)
role at
Schneider Electric .
We are seeking a highly skilled, collaborative, and motivated Business Process Manager to focus on the Claims process for all business units and work hand‑in‑hand with the E2E Process Owners and the North America OPEX team to ensure process alignment. The successful candidate will execute the vision, roadmap, and governance for an effective, efficient business process, ensuring alignment with global requirements while driving continuous improvement to enhance customer satisfaction, increase productivity, scalability, and growth.
Responsibilities
Process Design and Execution
Responsible for process design and performance of the Claims process hierarchy for projects and supports all business units.
Prioritizes process improvements and technology implications to meet customer and business objectives.
Coordinates with an E2E BPO to escalates cross‑process impacts/dependencies.
Delivers agreed‑upon multi‑year transition plans along with year‑on‑year efficiencies.
Responsible for process improvement delivery, including ongoing benefit realization.
Performance Monitoring and Optimization
Tracks operational metrics and manages process performance, focusing on quality, continuous improvement, scalability, adoption, and innovation.
Identifies bottlenecks and inefficiencies and implements continuous improvement initiatives to optimize the process.
Stays current on emerging trends and benchmarks against competition.
Performs audits on the execution of the processes.
Develops mitigation strategies for under‑performing processes.
Change & Stakeholder Management
Leads change management initiatives to ensure smooth transitions and adoption of new processes and improvements.
Communicates changes effectively to all stakeholders.
Aligns efforts across Business Units, IT, and Department priorities.
Engages with stakeholders at all levels to gather input, provide updates, and ensure alignment with business objectives.
Serves as the point of contact for all Claims‑process‑related inquiries and issues.
Executes process improvement initiatives, ensures participation of Subject Matter Experts and Black Belts.
Defines and develops skills and innovative solutions to drive realization of enterprise strategy.
Ensures process documentation (process maps, SOPs, etc.) maintenance and training to users.
Project Management
Manages projects through influence of SME and other key stakeholders.
Partners with E2E BPO and third‑party vendors/consultants to stand up business process team as needed.
Plans, executes, and oversees Claims business process projects, ensuring completion on time, within scope and within budget.
Coordinates with cross‑functional teams to ensure seamless project execution and delivery.
Leverages knowledge management and training standards set by NAM Ops Excellence.
Global Alignment
Ensures the Claims process aligns with global standards and requirements where possible.
Collaborates with international teams to standardize processes and share NAM best practices.
Customer Satisfaction
Focuses on delivering high‑quality, customized solutions that meet or exceed customer expectations.
Gathers and analyzes customer feedback (internal and external) to identify areas for improvement and implement necessary changes.
Oversee Process Execution and Own Key Metrics
Understands Schneider Electric’s organizational objectives and business areas to help Business Unit champions implement and execute their day‑to‑day processes.
Contributes to the performance of Claims KPIs such as Turnaround Time, Quote Volume, Accuracy, Returns Claims Count, and Customer Satisfaction Score (CSAT).
Experience
Bachelor’s degree in Engineering, Operations Management, Finance, Accounting, or related field / equivalent experience.
5–8 years of experience in process management, project management, finance, sales operations, accounting, or related / equivalent experience.
Proven track record of driving continuous improvement outcomes.
Proven experience in managing CCC or Post‑Sales processes or similar complex processes.
Familiarity with BPMN 2.0 standards and Process Modeling Tools (e.g., Signavio, Visio).
Familiarity with reporting tools such as Tableau, Excel, etc. and Project Management methodologies like Agile, Lean Six Sigma.
Strong change management skills with a track record of successfully leading change initiatives.
Ability to work in a high‑complexity organization and adapt to a fast pace.
Excellent project management skills, including the ability to manage multiple projects simultaneously, organize and plan complex projects by identifying critical tasks, required resources, and driving to completion.
Customer‑focused mindset with a commitment to delivering high‑quality solutions.
Experience in tracking and reporting on KPIs to measure and enhance process success.
Experience in conducting reviews and audits to maintain quality and compliance.
Preferred Qualifications
MBA or related advanced degree.
Certification in Project Management (PMP) or Change Management (Prosci or similar).
Equal Employment Opportunity Schneider Electric is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We provide equal employment and advancement opportunities in recruiting, hiring, training, transferring and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.
Apply today.
You must submit an online application. This position will be posted until filled.
#J-18808-Ljbffr
Business Process Manager (Claims)
role at
Schneider Electric .
We are seeking a highly skilled, collaborative, and motivated Business Process Manager to focus on the Claims process for all business units and work hand‑in‑hand with the E2E Process Owners and the North America OPEX team to ensure process alignment. The successful candidate will execute the vision, roadmap, and governance for an effective, efficient business process, ensuring alignment with global requirements while driving continuous improvement to enhance customer satisfaction, increase productivity, scalability, and growth.
Responsibilities
Process Design and Execution
Responsible for process design and performance of the Claims process hierarchy for projects and supports all business units.
Prioritizes process improvements and technology implications to meet customer and business objectives.
Coordinates with an E2E BPO to escalates cross‑process impacts/dependencies.
Delivers agreed‑upon multi‑year transition plans along with year‑on‑year efficiencies.
Responsible for process improvement delivery, including ongoing benefit realization.
Performance Monitoring and Optimization
Tracks operational metrics and manages process performance, focusing on quality, continuous improvement, scalability, adoption, and innovation.
Identifies bottlenecks and inefficiencies and implements continuous improvement initiatives to optimize the process.
Stays current on emerging trends and benchmarks against competition.
Performs audits on the execution of the processes.
Develops mitigation strategies for under‑performing processes.
Change & Stakeholder Management
Leads change management initiatives to ensure smooth transitions and adoption of new processes and improvements.
Communicates changes effectively to all stakeholders.
Aligns efforts across Business Units, IT, and Department priorities.
Engages with stakeholders at all levels to gather input, provide updates, and ensure alignment with business objectives.
Serves as the point of contact for all Claims‑process‑related inquiries and issues.
Executes process improvement initiatives, ensures participation of Subject Matter Experts and Black Belts.
Defines and develops skills and innovative solutions to drive realization of enterprise strategy.
Ensures process documentation (process maps, SOPs, etc.) maintenance and training to users.
Project Management
Manages projects through influence of SME and other key stakeholders.
Partners with E2E BPO and third‑party vendors/consultants to stand up business process team as needed.
Plans, executes, and oversees Claims business process projects, ensuring completion on time, within scope and within budget.
Coordinates with cross‑functional teams to ensure seamless project execution and delivery.
Leverages knowledge management and training standards set by NAM Ops Excellence.
Global Alignment
Ensures the Claims process aligns with global standards and requirements where possible.
Collaborates with international teams to standardize processes and share NAM best practices.
Customer Satisfaction
Focuses on delivering high‑quality, customized solutions that meet or exceed customer expectations.
Gathers and analyzes customer feedback (internal and external) to identify areas for improvement and implement necessary changes.
Oversee Process Execution and Own Key Metrics
Understands Schneider Electric’s organizational objectives and business areas to help Business Unit champions implement and execute their day‑to‑day processes.
Contributes to the performance of Claims KPIs such as Turnaround Time, Quote Volume, Accuracy, Returns Claims Count, and Customer Satisfaction Score (CSAT).
Experience
Bachelor’s degree in Engineering, Operations Management, Finance, Accounting, or related field / equivalent experience.
5–8 years of experience in process management, project management, finance, sales operations, accounting, or related / equivalent experience.
Proven track record of driving continuous improvement outcomes.
Proven experience in managing CCC or Post‑Sales processes or similar complex processes.
Familiarity with BPMN 2.0 standards and Process Modeling Tools (e.g., Signavio, Visio).
Familiarity with reporting tools such as Tableau, Excel, etc. and Project Management methodologies like Agile, Lean Six Sigma.
Strong change management skills with a track record of successfully leading change initiatives.
Ability to work in a high‑complexity organization and adapt to a fast pace.
Excellent project management skills, including the ability to manage multiple projects simultaneously, organize and plan complex projects by identifying critical tasks, required resources, and driving to completion.
Customer‑focused mindset with a commitment to delivering high‑quality solutions.
Experience in tracking and reporting on KPIs to measure and enhance process success.
Experience in conducting reviews and audits to maintain quality and compliance.
Preferred Qualifications
MBA or related advanced degree.
Certification in Project Management (PMP) or Change Management (Prosci or similar).
Equal Employment Opportunity Schneider Electric is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We provide equal employment and advancement opportunities in recruiting, hiring, training, transferring and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.
Apply today.
You must submit an online application. This position will be posted until filled.
#J-18808-Ljbffr