Dignity Health
Job Summary and Responsibilities
As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will manage phone customer service, distribute communications, and handle patient information such as demographics, insurance verification, and appointment scheduling. You will also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful, you will demonstrate exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals. Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operation, other departments such as billing). Process all phone, fax, email, and other communication channel requests with efficiency and accuracy. Assist new patients with introduction to and explanation of available services, processes and provider availability. Update patients on the status of their referral or authorizations. Answer, screen, and process a high volume of incoming calls in a professional manner. Direct patient access to the practice by scheduling and canceling appointments for multiple providers. Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines. Use independent knowledge within scope to determine appointment type and urgency, and route the call to the appropriate resource. Communicate complex exam preparation instructions to patients and to ordering physicians’ offices, including pre-procedure laboratory test requirements and other necessary preparations. Job Requirements
Minimum High School Diploma or equivalent. Must be able to pass the Contact Center Final Exam after completing the training course. Experience with computer systems required, including web-based applications. Demonstrated skills in customer service excellence including active listening, problem solving, and the ability to remain calm in emotional or stressful situations. Attention to detail, customer service and keyboarding skills. Excellent communication skills (oral and written) and the ability to communicate effectively with patients over the phone, in email, and through other communications. Computer skills, customer service skills, behavior, and data entry will be assessed via the Call Center Assessment. Preferred 1 year of higher education, some college. Experience in a patient-focused healthcare environment. 1 year of experience in a high-volume multichannel contact center. This position is represented by SEIU United Healthcare Worker Where You’ll Work
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health — one of the largest health systems in the nation — with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works with physicians and providers throughout California to provide comprehensive health care services to the communities we serve. As Dignity Health Medical Foundation continues to grow, we provide support and investment in technologies, facilities, and professionals to maintain excellence in care and service. Our staff are well-trained and highly skilled, which is vital to maintaining high standards of care. Pay Range $24.03 - $27.11 /hour Seniority level
Entry level Employment type
Full-time Job function
Health Care Provider Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Dignity Health by 2x. Get notified about new Patient Service Representative jobs in
Rancho Cordova, CA .
#J-18808-Ljbffr
As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will manage phone customer service, distribute communications, and handle patient information such as demographics, insurance verification, and appointment scheduling. You will also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful, you will demonstrate exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals. Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operation, other departments such as billing). Process all phone, fax, email, and other communication channel requests with efficiency and accuracy. Assist new patients with introduction to and explanation of available services, processes and provider availability. Update patients on the status of their referral or authorizations. Answer, screen, and process a high volume of incoming calls in a professional manner. Direct patient access to the practice by scheduling and canceling appointments for multiple providers. Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines. Use independent knowledge within scope to determine appointment type and urgency, and route the call to the appropriate resource. Communicate complex exam preparation instructions to patients and to ordering physicians’ offices, including pre-procedure laboratory test requirements and other necessary preparations. Job Requirements
Minimum High School Diploma or equivalent. Must be able to pass the Contact Center Final Exam after completing the training course. Experience with computer systems required, including web-based applications. Demonstrated skills in customer service excellence including active listening, problem solving, and the ability to remain calm in emotional or stressful situations. Attention to detail, customer service and keyboarding skills. Excellent communication skills (oral and written) and the ability to communicate effectively with patients over the phone, in email, and through other communications. Computer skills, customer service skills, behavior, and data entry will be assessed via the Call Center Assessment. Preferred 1 year of higher education, some college. Experience in a patient-focused healthcare environment. 1 year of experience in a high-volume multichannel contact center. This position is represented by SEIU United Healthcare Worker Where You’ll Work
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health — one of the largest health systems in the nation — with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works with physicians and providers throughout California to provide comprehensive health care services to the communities we serve. As Dignity Health Medical Foundation continues to grow, we provide support and investment in technologies, facilities, and professionals to maintain excellence in care and service. Our staff are well-trained and highly skilled, which is vital to maintaining high standards of care. Pay Range $24.03 - $27.11 /hour Seniority level
Entry level Employment type
Full-time Job function
Health Care Provider Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Dignity Health by 2x. Get notified about new Patient Service Representative jobs in
Rancho Cordova, CA .
#J-18808-Ljbffr