Gillette Children's Specialty Healthcare
Patient Access Specialist - Site Based (St. Paul)
Gillette Children's Specialty Healthcare, Saint Paul, Minnesota, United States, 55199
Overview
We are hiring for two Patient Access Specialists for our St Paul Outpatient Clinic! These are full-time (40 hours per week) opportunities and are located at our main St Paul hospital location. The schedules for these roles are as follows:
1st Position:
Monday: 7:00am-5:30pm
Tuesday: 6:00am-4:30pm
Wednesday: Off
Thursday: 7:00am-5:30pm
Friday: 7:00am-5:30pm
2nd Position: Monday-Friday, 8:30am-5:00pm
Compensation & Benefits The hourly wage for this opportunity is $21.00/hour to $30.27/hour, with a median wage of $25.22/hour.
Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for 0.5 FTE and above.
Primary Job Responsibilities This site-based position provides exceptional patient experience and access for patients and families within Gillette clinic settings. Promotes and maintains excellent and positive patient and family experience as the first impression of the organization.
Patient Check-In: Primary point of contact for patients and families arriving to Gillette clinics. Obtains, updates and verifies all patient demographic and financial information. Obtains required signatures on consent and other intake forms.
Appointment Scheduling: Schedules appointments across all medical specialties and integrative care services timely, efficiently, and in alignment with the patient’s unique needs and care plan.
Patient Experience: Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience.
Patient Engagement: Promotes and enrolls patients and their caregivers in our appointment reminder system and MyGillette patient portal to increase ways in which families can engage with their care. Thoroughly explains functionalities available.
Support for all inpatient admission and registration needs (St. Paul Clinic Only)
Qualifications Required:
High School Diploma/GED
1 year experience with customer service, administrative, or healthcare setting
Preferred:
Advanced education (Associate or Bachelor’s)
Knowledge, Skills and Abilities
Advanced education (Associates or Bachelors Degree)
Knowledge & understanding of medical terminology
Knowledge & understanding of commercial insurance carriers and standard insurance forms
Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
Demonstrated strong teamwork skills
Demonstrated ability to multi-task and respond quickly/reprioritize changing needs
At Gillette Children’s, we foster a culture where every team member feels a sense of belonging and purpose. We are dedicated to building an environment where all feel welcomed, respected, and supported. Our values are embedded at the heart of our culture. We act first from love, embrace the bigger picture, and work side-by-side with our patients, families, and colleagues to help every child create their own story. Together, we work to ensure patients of all backgrounds and abilities reach their full potential.
Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.
Gillette Children’s is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.
To learn more about working at Gillette Children's, please visit the
plain text version of the URL:
https://www.gillettechildrens.org/careers
Gillette Children's participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit the plain text URL for further details regarding e-verify:
https://www.e-verify.gov/
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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1st Position:
Monday: 7:00am-5:30pm
Tuesday: 6:00am-4:30pm
Wednesday: Off
Thursday: 7:00am-5:30pm
Friday: 7:00am-5:30pm
2nd Position: Monday-Friday, 8:30am-5:00pm
Compensation & Benefits The hourly wage for this opportunity is $21.00/hour to $30.27/hour, with a median wage of $25.22/hour.
Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for 0.5 FTE and above.
Primary Job Responsibilities This site-based position provides exceptional patient experience and access for patients and families within Gillette clinic settings. Promotes and maintains excellent and positive patient and family experience as the first impression of the organization.
Patient Check-In: Primary point of contact for patients and families arriving to Gillette clinics. Obtains, updates and verifies all patient demographic and financial information. Obtains required signatures on consent and other intake forms.
Appointment Scheduling: Schedules appointments across all medical specialties and integrative care services timely, efficiently, and in alignment with the patient’s unique needs and care plan.
Patient Experience: Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience.
Patient Engagement: Promotes and enrolls patients and their caregivers in our appointment reminder system and MyGillette patient portal to increase ways in which families can engage with their care. Thoroughly explains functionalities available.
Support for all inpatient admission and registration needs (St. Paul Clinic Only)
Qualifications Required:
High School Diploma/GED
1 year experience with customer service, administrative, or healthcare setting
Preferred:
Advanced education (Associate or Bachelor’s)
Knowledge, Skills and Abilities
Advanced education (Associates or Bachelors Degree)
Knowledge & understanding of medical terminology
Knowledge & understanding of commercial insurance carriers and standard insurance forms
Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
Demonstrated strong teamwork skills
Demonstrated ability to multi-task and respond quickly/reprioritize changing needs
At Gillette Children’s, we foster a culture where every team member feels a sense of belonging and purpose. We are dedicated to building an environment where all feel welcomed, respected, and supported. Our values are embedded at the heart of our culture. We act first from love, embrace the bigger picture, and work side-by-side with our patients, families, and colleagues to help every child create their own story. Together, we work to ensure patients of all backgrounds and abilities reach their full potential.
Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.
Gillette Children’s is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.
To learn more about working at Gillette Children's, please visit the
plain text version of the URL:
https://www.gillettechildrens.org/careers
Gillette Children's participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit the plain text URL for further details regarding e-verify:
https://www.e-verify.gov/
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr