QueensCare
Overview
East 3rd St Health Center - Los Angeles, CA 90022 Salary Range:
$124,543.00 - $200,549.00 Position Type:
Full Time SUMMARY : The Director of Behavioral Health is a pivotal and transformational leadership role responsible for strategically rebuilding, optimizing, and overseeing a comprehensive behavioral health program designed for maximum impact and sustainability. This leader will drive the restructuring of behavioral health services across all delivery modalities, including established clinics, new mobile units, and emerging facilities, ensuring seamless integration with primary care and Enhanced Care Management (ECM) to meet the complex mental health and substance use needs of underserved communities. This role requires a licensed behavioral health professional with a proven track record in program turnarounds, a deep commitment to health equity, and the ability to foster strong, collaborative partnerships across all levels of the organization and with external stakeholders. The Director will also support the education and development of Family Medicine residents in integrated behavioral health care. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES : Strategic Leadership & Program Transformation
Develop and execute a comprehensive strategic plan to restructure and revitalize the Behavioral Health (BH) program, addressing past challenges and setting a new direction for growth, impact, and sustainability. Lead the design and implementation of an integrated, trauma-informed model of care that spans all Gracelight settings, including fixed clinics, new mobile units, and planned future facilities. Establish aggressive yet achievable annual goals and performance measures for the BH department, ensuring alignment with strategic plans and driving improvements in access, quality, and outcomes. Champion the full integration of behavioral health into the Patient-Centered Medical Home (PCMH) model, fostering a culture of holistic, coordinated care across all clinical teams. Contribute to organizational initiatives and partnerships that advance BH outcomes, including ECM and CalAIM initiatives.
Program Operations & Performance Optimization
Provide comprehensive operational oversight for all BH services, ensuring efficient workflows, provider productivity, and improved patient access across all Gracelight sites and mobile service delivery models. Drive improvements in key operational metrics, including increasing average monthly BH visits and reducing the no-show rate through scheduling optimization, patient reminders, and staff training. Lead regular, data-driven team meetings focused on continuous quality improvement, care coordination, and better patient outcomes. Ensure consistent and accurate use of reporting tools (such as EPIC dashboards) to monitor department metrics, caseloads, and care delivery in real time.
Care Integration & Service Expansion
Lead the development, launch, and evaluation of new Behavioral Health services that respond to community needs (e.g., group therapies, programs for justice-involved or homeless populations, expanded telehealth, school-based care, or hybrid models). Oversee the integration of behavioral health services into mobile unit operations, ensuring coordination with mobile primary care and ECM teams. Build and strengthen internal and external referral pathways for specialized BH or substance use services, ensuring continuity of care. Collaborate with medical, nursing, care management, and other interdisciplinary teams to ensure coordinated care across Gracelight's ecosystem. Improve care quality and meet HEDIS and PCMH performance measures related to behavioral health outcomes.
Team Leadership, Development & Accountability
Provide leadership to BH staff, including managers, clinicians, and support personnel, with strategic hiring, onboarding, ongoing professional development, and performance management. Foster a positive, high-performing, team-oriented, trauma-informed work environment that encourages innovation, collaboration, and resilience. Develop and implement a staffing model that supports panel needs, clinical quality, and program growth across all service modalities. Collaborate with Human Resources on staff issues including recruitment, retention, performance, and compliance.
Financial Stewardship & Program Sustainability
Manage the BH department's budget, ensuring fiscal responsibility and alignment with organizational financial targets. Identify opportunities for growth and diversification, including pursuing new funding, optimizing billing practices, and building partnerships to enhance financial sustainability. Develop and monitor productivity standards to maximize resources and reimbursement potential.
Quality, Compliance & Data-Driven Management
Oversee clinical quality and compliance with licensing requirements, HRSA mandates, NCQA standards, and other regulatory bodies. Lead quality improvement efforts using data analytics to address disparities and drive improvements in access, efficiency, and outcomes. Ensure readiness for audits, grievances, and patient concerns in a timely and professional manner.
Education & Resident Training
Lead the Behavioral Science portion of Gracelight\'s Family Medicine Residency program, including curriculum planning, didactic teaching, and evaluating educational sessions. Supervise and support Family Medicine residents in learning about behavioral health and its integration into primary care. Support residents\' professional and personal development needs during training. Coordinate educational activities, maintain training calendars, and gather feedback to improve the residency program's behavioral health curriculum.
EDUCATION/EXPERIENCE : Master’s degree in social work, Marriage and Family Therapy, Counseling, or a related Behavioral Health field. Active, unrestricted clinical license in California (e.g., LCSW, LMFT, LPCC). Minimum of 7 years of progressive experience in Behavioral Health, with 3–5 years in leadership overseeing multiple programs or a large department. Experience in program development, restructuring, or turnaround initiatives within a complex healthcare environment. Experience managing multidisciplinary teams across different sites, including remote or mobile settings. Extensive experience working in integrated healthcare settings, FQHCs, or community-based health centers. Deep understanding of behavioral health documentation, compliance, billing, and productivity standards within a value-based care framework. Strong analytical skills with the ability to interpret data and drive decisions. Preferred: Experience in residency or academic teaching settings. Familiarity with FQHC standards and value-based care programs. Proficiency with EPIC or another EHR system. Bilingual in English/Spanish or other community languages. Experience in a mobile health service delivery model. LANGUAGE SKILLS : Ability to read, analyze, and interpret complex documents and to communicate effectively both verbally and in writing with employees, vendors, regulatory agencies, leadership, and the Board of Directors. KNOWLEDGE, SKILLS, AND ABILITIES : Exceptional leadership and team-building abilities. Strong analytical and problem-solving skills with data-driven decision making. Excellent written and verbal communication and negotiation skills. Ability to build and maintain partnerships. Proficiency in EHRs and healthcare technology. Cultural humility and understanding of social determinants of health. Ability to manage multiple priorities in a dynamic environment. PHYSICAL DEMANDS : Physical:
Various activities including standing, walking, sitting, climbing, and vision requirements. Sensory:
Reading, writing, listening, speaking clearly in English. Cognitive:
Concentration, problem-solving, and handling multiple variables in standardized situations. Environmental:
Office and health center environments with travel between sites as needed. SPECIAL REQUIREMENTS : Criminal records clearance as required by Title XXII and Gracelight practices. Frequent driving with a valid CA driver license, vehicle, insurance, and MVR requirements. Personal cell phone and data plan for business use. May be required to obtain First Aid and CPR certification.
#J-18808-Ljbffr
East 3rd St Health Center - Los Angeles, CA 90022 Salary Range:
$124,543.00 - $200,549.00 Position Type:
Full Time SUMMARY : The Director of Behavioral Health is a pivotal and transformational leadership role responsible for strategically rebuilding, optimizing, and overseeing a comprehensive behavioral health program designed for maximum impact and sustainability. This leader will drive the restructuring of behavioral health services across all delivery modalities, including established clinics, new mobile units, and emerging facilities, ensuring seamless integration with primary care and Enhanced Care Management (ECM) to meet the complex mental health and substance use needs of underserved communities. This role requires a licensed behavioral health professional with a proven track record in program turnarounds, a deep commitment to health equity, and the ability to foster strong, collaborative partnerships across all levels of the organization and with external stakeholders. The Director will also support the education and development of Family Medicine residents in integrated behavioral health care. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES : Strategic Leadership & Program Transformation
Develop and execute a comprehensive strategic plan to restructure and revitalize the Behavioral Health (BH) program, addressing past challenges and setting a new direction for growth, impact, and sustainability. Lead the design and implementation of an integrated, trauma-informed model of care that spans all Gracelight settings, including fixed clinics, new mobile units, and planned future facilities. Establish aggressive yet achievable annual goals and performance measures for the BH department, ensuring alignment with strategic plans and driving improvements in access, quality, and outcomes. Champion the full integration of behavioral health into the Patient-Centered Medical Home (PCMH) model, fostering a culture of holistic, coordinated care across all clinical teams. Contribute to organizational initiatives and partnerships that advance BH outcomes, including ECM and CalAIM initiatives.
Program Operations & Performance Optimization
Provide comprehensive operational oversight for all BH services, ensuring efficient workflows, provider productivity, and improved patient access across all Gracelight sites and mobile service delivery models. Drive improvements in key operational metrics, including increasing average monthly BH visits and reducing the no-show rate through scheduling optimization, patient reminders, and staff training. Lead regular, data-driven team meetings focused on continuous quality improvement, care coordination, and better patient outcomes. Ensure consistent and accurate use of reporting tools (such as EPIC dashboards) to monitor department metrics, caseloads, and care delivery in real time.
Care Integration & Service Expansion
Lead the development, launch, and evaluation of new Behavioral Health services that respond to community needs (e.g., group therapies, programs for justice-involved or homeless populations, expanded telehealth, school-based care, or hybrid models). Oversee the integration of behavioral health services into mobile unit operations, ensuring coordination with mobile primary care and ECM teams. Build and strengthen internal and external referral pathways for specialized BH or substance use services, ensuring continuity of care. Collaborate with medical, nursing, care management, and other interdisciplinary teams to ensure coordinated care across Gracelight's ecosystem. Improve care quality and meet HEDIS and PCMH performance measures related to behavioral health outcomes.
Team Leadership, Development & Accountability
Provide leadership to BH staff, including managers, clinicians, and support personnel, with strategic hiring, onboarding, ongoing professional development, and performance management. Foster a positive, high-performing, team-oriented, trauma-informed work environment that encourages innovation, collaboration, and resilience. Develop and implement a staffing model that supports panel needs, clinical quality, and program growth across all service modalities. Collaborate with Human Resources on staff issues including recruitment, retention, performance, and compliance.
Financial Stewardship & Program Sustainability
Manage the BH department's budget, ensuring fiscal responsibility and alignment with organizational financial targets. Identify opportunities for growth and diversification, including pursuing new funding, optimizing billing practices, and building partnerships to enhance financial sustainability. Develop and monitor productivity standards to maximize resources and reimbursement potential.
Quality, Compliance & Data-Driven Management
Oversee clinical quality and compliance with licensing requirements, HRSA mandates, NCQA standards, and other regulatory bodies. Lead quality improvement efforts using data analytics to address disparities and drive improvements in access, efficiency, and outcomes. Ensure readiness for audits, grievances, and patient concerns in a timely and professional manner.
Education & Resident Training
Lead the Behavioral Science portion of Gracelight\'s Family Medicine Residency program, including curriculum planning, didactic teaching, and evaluating educational sessions. Supervise and support Family Medicine residents in learning about behavioral health and its integration into primary care. Support residents\' professional and personal development needs during training. Coordinate educational activities, maintain training calendars, and gather feedback to improve the residency program's behavioral health curriculum.
EDUCATION/EXPERIENCE : Master’s degree in social work, Marriage and Family Therapy, Counseling, or a related Behavioral Health field. Active, unrestricted clinical license in California (e.g., LCSW, LMFT, LPCC). Minimum of 7 years of progressive experience in Behavioral Health, with 3–5 years in leadership overseeing multiple programs or a large department. Experience in program development, restructuring, or turnaround initiatives within a complex healthcare environment. Experience managing multidisciplinary teams across different sites, including remote or mobile settings. Extensive experience working in integrated healthcare settings, FQHCs, or community-based health centers. Deep understanding of behavioral health documentation, compliance, billing, and productivity standards within a value-based care framework. Strong analytical skills with the ability to interpret data and drive decisions. Preferred: Experience in residency or academic teaching settings. Familiarity with FQHC standards and value-based care programs. Proficiency with EPIC or another EHR system. Bilingual in English/Spanish or other community languages. Experience in a mobile health service delivery model. LANGUAGE SKILLS : Ability to read, analyze, and interpret complex documents and to communicate effectively both verbally and in writing with employees, vendors, regulatory agencies, leadership, and the Board of Directors. KNOWLEDGE, SKILLS, AND ABILITIES : Exceptional leadership and team-building abilities. Strong analytical and problem-solving skills with data-driven decision making. Excellent written and verbal communication and negotiation skills. Ability to build and maintain partnerships. Proficiency in EHRs and healthcare technology. Cultural humility and understanding of social determinants of health. Ability to manage multiple priorities in a dynamic environment. PHYSICAL DEMANDS : Physical:
Various activities including standing, walking, sitting, climbing, and vision requirements. Sensory:
Reading, writing, listening, speaking clearly in English. Cognitive:
Concentration, problem-solving, and handling multiple variables in standardized situations. Environmental:
Office and health center environments with travel between sites as needed. SPECIAL REQUIREMENTS : Criminal records clearance as required by Title XXII and Gracelight practices. Frequent driving with a valid CA driver license, vehicle, insurance, and MVR requirements. Personal cell phone and data plan for business use. May be required to obtain First Aid and CPR certification.
#J-18808-Ljbffr