Cleveland Clinic
Patient Service Specialist - Express Care
Cleveland Clinic, Hudson, Ohio, United States, 44236
Patient Service Specialist - Express Care
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Patient Service Specialist - Express Care
role at
Cleveland Clinic
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.
Work Hours 8:00am to 4:30pm with rotating evenings until 8:00pm and rotating weekend coverage.
Responsibilities
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum Qualifications
High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree
Preferred Qualifications
Knowledge of medical terminology
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment
Extended periods of standing, walking or sitting
Good visual acuity through normal or corrected vision
Navigating various locations and function in a fast-paced, hectic environment
Lifting and transporting up to 25 pounds
Personal Protective Equipment
Follow standard precautions using personal protective equipment as required
Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Cleveland Clinic by 2x
Contact Cleveland Clinic.
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Patient Service Specialist - Express Care
role at
Cleveland Clinic
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.
Work Hours 8:00am to 4:30pm with rotating evenings until 8:00pm and rotating weekend coverage.
Responsibilities
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum Qualifications
High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree
Preferred Qualifications
Knowledge of medical terminology
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment
Extended periods of standing, walking or sitting
Good visual acuity through normal or corrected vision
Navigating various locations and function in a fast-paced, hectic environment
Lifting and transporting up to 25 pounds
Personal Protective Equipment
Follow standard precautions using personal protective equipment as required
Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Cleveland Clinic by 2x
Contact Cleveland Clinic.
#J-18808-Ljbffr