Cleveland Clinic
Patient Service Specialist
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Patient Service Specialist
role at
Cleveland Clinic .
Join Cleveland Clinic’s Fairview Hospital where research and surgery are advanced, technology is leading‑edge, patient care is world‑class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences, and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
Shift & Hours A caregiver in this position works 8:00am—4:30pm. Hours may vary based on clinic needs.
Responsibilities
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Qualifications Minimum qualifications
High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service; or an associate’s degree and one year of experience; or a bachelor’s degree.
Preferred qualifications
Knowledge of medical terminology.
Strong customer service background.
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast‑paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly:
$15.75
Maximum hourly:
$21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitals and Health Care
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Patient Service Specialist
role at
Cleveland Clinic .
Join Cleveland Clinic’s Fairview Hospital where research and surgery are advanced, technology is leading‑edge, patient care is world‑class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences, and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
Shift & Hours A caregiver in this position works 8:00am—4:30pm. Hours may vary based on clinic needs.
Responsibilities
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Qualifications Minimum qualifications
High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service; or an associate’s degree and one year of experience; or a bachelor’s degree.
Preferred qualifications
Knowledge of medical terminology.
Strong customer service background.
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast‑paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly:
$15.75
Maximum hourly:
$21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr